Refund policy
Last updated 10 October 2026
Draft for review. The bracketed details are still to be filled in, and this text has not yet been reviewed by counsel.
If FlarePath is not right for you, you can have your money back within 30 days of a payment, for any reason.
Card payments (Professional and Team)
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles refunds. To ask for a refund within 30 days of a payment, including an automatic renewal, go to paddle.net and look up your order with the email you paid with, or reply to your receipt email from Paddle. You can also write to us at [support email address] and we will arrange it with Paddle.
A refund ends the plan that payment bought, and the workspace returns to the free Explorer plan. Nothing in the workspace is deleted.
Cancelling
You can cancel a subscription at any time from Plan and billing. It will not renew, and the plan stays in force until the end of the period already paid for. Cancelling more than 30 days after a payment stops the next renewal; it does not refund the current period.
Invoiced plans (Academic and Agency)
Where we invoice a plan directly under a written order, you may cancel within 30 days of the start of the term for a full refund. After that, the order sets out what applies.
Questions
Write to [support email address]. Your statutory rights as a consumer, where they apply, are not affected by this policy.