AIRBUS A300 - F4 622RUNITED PARCEL SERVICE CO
443 lines · 03:13:39.5 – 04:47:41.6 · Birmingham, AL, 2013-08-14
- 04:47:35.1HOT-1oh did I hit (somethin')?
- 04:47:36.6HOT-1oh...oh # [exclaiming].
- 04:47:37.9HOT-2oh.
- 04:47:37.9CAM[cessation in rustling/impact sounds]
- 04:47:38.3HOT-1oh. oh God.
- 04:47:38.8CAM[sound of rustling, similar to impact, continues at higher volume until end of recording]
- 04:47:39.9HOT-?[grunting].
- 04:47:41.1HOT[static].
- 04:47:41.3CAM[end of loudest noise]
- 04:47:41.6HOT[end of recording]
Crew communication
443 lines readobservations a human-factors reviewer takes from a transcript — the sterile cockpit, the Board's own notations, rhythm, CRM markers. Not emotions, not scores: the affect is in the audio, and the audio is sealedWindow: 04:40:35–04:48:34 · basis: critical phases in the extracted recorder events (approximate). Candidate non-pertinent lines below are a first reading for the investigator, not a finding.
- 04:42:17.7“ahhh [laughter] I know what else can we do [laughing]?”
- 04:43:00.2“I know it's like...it's like comin' comin' fast. ah yup [chuckling].”
- 04:46:29.6“kept ya high. could never get it over to profile (we didn't) do it like that.”
Delivery and physiological notes the transcribers added in brackets, plus # expletives. 53 words are marked unintelligible (*).
- stammer††03:42:20.2“I mean I [stammer††] don't get that. you know it should be one level of safety for everybody.”
- stammer03:42:32.1“and to be honest. [stammer] it should be across the board. to be honest in my opinion whether you are flying passengers or cargo or you know box of chocolates at night. if you're flying this time of day...”
- stammer03:42:49.1“...the you know [stammer] * fatigue is definitely...***.”
- stammering03:43:30.9“yeah they do that [stammering] * says [stammering] a lot about what they how they think about you.”
- stammering03:43:30.9“yeah they do that [stammering] * says [stammering] a lot about what they how they think about you.”
- individual words mostly unintelligible. crew discussing final weight and balance03:44:05.6“[individual words mostly unintelligible. crew discussing final weight and balance].”
- sound of clicks and snaps, indistinct voice saying thank you03:45:38.8“[sound of clicks and snaps, indistinct voice saying thank you]”
- stammering03:58:13.8“okay left seat. three hundred and two thousand pound take-off. flaps fifteen zero profile up to five thousand. off the right side. pink page [stammering] is going to be reviewed and its complete. unless there's any questions?”
- stammer04:21:35.3“I know. especially since were [stammer] a little heavy. I mean [chuckle].”
- mumbling04:25:29.9“[mumbling] ** verify * approach to * point one degrees.”
- stammer04:27:23.3“for the discontinued approach outside of anap [stammer] a thousand I'll announce discontinued approach. altitude hold probably one sixty...”
- sound of background noise continues to decrease, similar to airspeed decreasing04:45:50.6“[sound of background noise continues to decrease, similar to airspeed decreasing]”
- mumbling04:47:26.6“(there it is) [mumbling].”
- #04:47:33.4“oh # #.”
- #04:47:36.6“oh...oh # [exclaiming].”
- grunting04:47:39.9“[grunting].”
- 793 s03:15:08.8 → 03:28:21.7
- 263 s04:16:30.3 → 04:20:53.4
- 200 s04:10:19.7 → 04:13:39.4
- 181 s03:28:39.6 → 03:31:40.8
- 177 s04:34:11.0 → 04:37:08.1
- 171 s04:29:17.6 → 04:32:08.2
- 161 s03:38:14.4 → 03:40:55.2
- 151 s04:37:53.2 → 04:40:24.3
Hedged or questioning lines from one pilot in the critical window, with the other pilot’s next words.
- 04:42:16.1“I don't think we have many choices if runway six is [laughter].”→ 04:42:17.7“ahhh [laughter] I know what else can we do [laughing]?”
- 03:28:21.7glideslope. pull up. terrain ahead pull up. [crew initiated EGPWS test]→ no crew words within 5 s
- 03:31:40.8TCAS Test. TCAS Test Pass. [crew initiated TCAS test]→ no crew words within 5 s
- 04:47:24.5sink rate.→ 2.1 s later: 04:47:26.6“(there it is) [mumbling].”
- 04:47:25.9sink rate.→ 0.7 s later: 04:47:26.6“(there it is) [mumbling].”
- 04:47:32.5[sound of rustling, similar to impact, volume increases for about 5.4 seconds]→ 0.4 s later: 04:47:32.9“ooh.”
- 04:47:33.5too low terrain [recorded on CAM]→ 1.6 s later: 04:47:35.1“oh did I hit (somethin')?”
- 04:47:37.9[cessation in rustling/impact sounds]→ 0.4 s later: 04:47:38.3“oh. oh God.”
- 04:47:38.8[sound of rustling, similar to impact, continues at higher volume until end of recording]→ no crew words within 5 s
- 03:58:13.8“okay left seat. three hundred and two thousand pound take-off. flaps fifteen zero profile up to five thousand. off the right side. pink page [stammering] is going to be reviewed and its complete. unless there's any questions?”
“Not in transcript” never means “not said”: a line may be unintelligible, or the recording may not cover that phase.
| Speaker | words | questions | hedges | exclamations | expletives | checklists | non-pertinent lines |
|---|---|---|---|---|---|---|---|
| Captain | 1,550 | 4 | 8 | 6 | 3 | 0 | 10 |
| First officer | 1,280 | 5 | 9 | 1 | 0 | 0 | 12 |
Read next to the Board’s coded human-factors findings on the case page. The NTSB cautions that a transcript is not a precise science; these are pointers into it, for a trained reader to weigh.
Hover a line to bookmark it or write a note against it — the note keeps the line’s time, speaker and words.