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Cases › ERA14MA271 › Cockpit voice recorder

GULFSTREAM AEROSPACE G IVArizin Ventures, LLC

89 lines · 21:10:19.7 – 21:40:21.0 · Bedford, MA, 2014-06-01

The NTSB cautions that a transcript is not a precise science and, taken out of context, can mislead. These are the last words of real people — handle with care.
89 of 89 lines
CaptainFirst officerControllersWarningsSounds
The final secondsjump to the end ↓

Crew communication

89 lines readobservations a human-factors reviewer takes from a transcript — the sterile cockpit, the Board's own notations, rhythm, CRM markers. Not emotions, not scores: the affect is in the audio, and the audio is sealed
54 / 35
floor share · CA / FO %
19%
non-pertinent talk in sterile window
0 · 1 · 0
laughter · delivery · expletives
1 of 5
crew questions unanswered in 8 s
0 of 1
warnings with a crew response in 5 s
CaptainCaptain: 1 in minute 18Captain: 1 in minute 20Captain: 2 in minute 22Captain: 3 in minute 23Captain: 1 in minute 24Captain: 1 in minute 25Captain: 1 in minute 26Captain: 4 in minute 27Captain: 1 in minute 28Captain: 1 in minute 29Captain: 5 in minute 30First officerFirst officer: 1 in minute 19First officer: 2 in minute 20First officer: 2 in minute 23First officer: 1 in minute 24First officer: 2 in minute 25First officer: 1 in minute 26First officer: 2 in minute 29First officer: 12 in minute 30ControllersControllers: 1 in minute 21Controllers: 2 in minute 22Controllers: 1 in minute 26Controllers: 3 in minute 2721:1021:1521:2021:2521:3021:3521:40
Utterances per minute, one row per speaker on one clock. shaded = sterile-cockpit window · red = end of recording.
Sterile cockpit · 14 CFR 121.542

Window: 21:25:21–21:40:21 · basis: assumed — the last 15 minutes of the recording; no altitude data. Candidate non-pertinent lines below are a first reading for the investigator, not a finding; “@” marks the Board's own non-pertinent-word notation.

  • 21:30:02.7“* * @ asked me to ask you whether you called @ already.”@
  • 21:30:08.4“okay. that's what I told I thought so. Just wanted make sure.”
  • 21:32:16.0“okay I'm sorry ah what was that again for Juliet Mike?”
  • 21:32:52.9“yeah the diagram there's a connector here Mike guess they're not using that.”
  • 21:33:01.9“ah used to be able go out that way.”
  • 21:37:20.2“I tried him but I didn't get him *.”
The Board’s own notations

Delivery and physiological notes the transcribers added in brackets, plus # expletives. 27 words are marked unintelligible (*).

  • sound similar to power increasing further21:39:33.7“[sound similar to power increasing further]”
Silences of 45 s or more
Concerns voiced, and what followed

Hedged or questioning lines from one pilot in the critical window, with the other pilot’s next words.

Warnings and the response
  • 21:40:21.0[sound of impact]. ERA14MA271
    → no crew words within 5 s
Questions between the pilots left unanswered
Standard callouts
Rotate / VrV1 · not in transcriptV2 · not in transcriptPositive rate · not in transcriptGear up · not in transcript1,000 ft · not in transcript500 ft · not in transcriptMinimums · not in transcriptGear down · not in transcriptRunway in sight · not in transcriptGo around · not in transcriptStabilized · not in transcript

“Not in transcript” never means “not said”: a line may be unintelligible, or the recording may not cover that phase.

Language, as counts
Speakerwordsquestionshedgesexclamationsexpletiveschecklistsnon-pertinent lines
Captain186310002
First officer122321003
Observer / jumpseat37100001

Read next to the Board’s coded human-factors findings on the case page. The NTSB cautions that a transcript is not a precise science; these are pointers into it, for a trained reader to weigh.

Hover a line to bookmark it or write a note against it — the note keeps the line’s time, speaker and words.

21:10:19.7◦CAM[unintelligible vocalizations].p.9
21:15:04.6◦CAM[unintelligible vocalizations].p.9
21:16:31.3◦CAM[unintelligible vocalizations].p.9
21:17:35.3OBCAM-3[unintelligible vocalizations consistent with speech outside of the cockpit].p.9
21:28:04.2CAMCAM-?* *.p.9
21:28:07.9CACAM-1probably.p.9
21:28:17.1CAMCAM-?* *.p.9
21:28:42.6OBCAM-3can you check with @ to see if he called uhm @, when you got (down) there?p.9
21:28:46.7FOCAM-2I think he just did.p.9
21:28:48.9CAMCAM-?* * *.p.9
21:28:53.1OBCAM-3alright, you jumpin up? ERA14MA271p.9
21:28:58.6CAMCAM-?* *.p.10
21:29:28.1OBCAM-3* *.p.10
21:29:34.1OBCAM-3*.p.10
21:29:49.2◦CAM[reduction of background noise followed by mechanical sounds]p.10
21:30:02.7FOCAM-2* * @ asked me to ask you whether you called @ already.p.10
21:30:07.8CACAM-1@ yeah.p.10
21:30:08.4FOCAM-2okay. that's what I told I thought so. Just wanted make sure.p.10
21:30:24.3◦CAM[sounds consistent with engine start]p.10
21:31:14.5◦CAM[sounds consistent with engine start] ERA14MA271p.10
21:31:15.9ATCATISHanscom tower information Juliet zero zero five one Zulu. winds three zero zero at three. visibility one zero. sky clear. temperature niner. dewpoint four. altimeter three zero two seven. arriving departing runway one one. visual approach in use. taxiway Mike from runway five * Hill hangar's closed. readback all hold short instructions advise on initial contact you have information Juliet.p.11
21:32:37.3◦CAM[sound similar to thump]p.11
21:32:41.3◦CAM[sound similar to click]p.11
21:32:42.5◦CAM[sound similar to click]p.11
21:32:44.1◦CAM[sound similar to click]p.11
21:32:45.4◦CAM[sound similar to click]p.11
21:32:48.6◦CAM[sounds similar to multiple clicks]p.11
21:31:52.1CARDO-1and Hanscom ground Gulfstream one two one Juliet Mike at Jet Aviation with ah Juliet ready to taxi.p.11
21:32:57.1◦CAM[sounds similar to click and thump] ERA14MA271p.11
21:32:58.1◦CAM[sound similar to thump]p.12
21:32:02.6ATCGNDGulfstream one two one Juliet Mike Hanscom ground runway one one taxi via Sierra Tango Echo cross runway five midfield.p.12
21:32:16.0CARDO-1okay I'm sorry ah what was that again for Juliet Mike?p.12
21:32:18.7ATCGNDGulfstream one Juliet Mike from Jet runway one one taxi via Sierra Tango Echo cross runway five midfield.p.12
21:32:22.1◦CAM[sounds of engine noise changing]p.12
21:32:24.6CARDO-1Sierra Tango Echo cross runway five one two one Juliet Mike thanks.p.12
21:32:52.9FOCAM-2yeah the diagram there's a connector here Mike guess they're not using that.p.12
21:33:01.9CACAM-1ah used to be able go out that way.p.12
21:33:04.1FOCAM-2yeah now -p.12
21:33:04.3CACAM-1but they got the ah taxiway all dug up. ERA14MA271p.12
21:33:34.9FOCAM-2go to one one * * Tango to cross five right?p.13
21:33:41.0CACAM-1ah Sierra Tango- eh Sierra Echo Tango cross runway five yes.p.13
21:34:29.5FOCAM-2taxiway-p.13
21:34:30.8CACAM-1Sierra Tango Echop.13
21:34:32.3FOCAM-2(thank you)p.13
21:35:53.6FOCAM-2cleared to cross, right?p.13
21:35:54.6CACAM-1yup cleared to cross.p.13
21:36:16.4ATCGNDGulfstream one Juliet Mike on the other side of five you contact the tower have a good flight.p.13
21:36:20.6CARDO-1Juliet Mike have a good evening now.p.13
21:36:55.1CARDO-1and Hanscom tower Gulfstream one two one Juliet Mike will be ready when reaching.p.13
21:37:00.1ATCTWR* one two one Juliet Mike Hanscom tower turn right heading two five zero runway one one cleared for takeoff. ERA14MA271p.13
21:37:03.1CAMCAM-?*.p.14
21:37:07.9CARDO-1okay after departure it'll be a left turn heading two five zero and we're cleared for takeoff one two one Juliet Mike.p.14
21:37:12.9ATCTWRthat's a right turn.p.14
21:37:14.3CARDO-1a right turn two five zero one two one Juliet Mike.p.14
21:37:16.9ATCTWRthank you.p.14
21:37:20.2OBCAM-3I tried him but I didn't get him *.p.14
21:37:21.7CACAM-1oh I got @ he's ah he's was gonna run out and get something to eat and I told him we'd be there about twenty after ten.p.14
21:37:22.7OBCAM-3(okay).p.14
21:37:27.8OBCAM-3(okay).p.14
21:38:26.8◦HOT[sound similar to seat belt chime].p.14
21:38:33.9FOCAM-2we're cleared for takeoff?p.14
21:38:34.8CACAM-1cleared for takeoff right turn heading two five zero. ERA14MA271p.14
21:38:37.2FOCAM-2'kay.p.15
21:39:05.9◦CAM[sound similar to power increase]p.15
21:39:21.1FOCAM-2it says rudder limit light is on.p.15
21:39:23.9CACAM-1what's that?p.15
21:39:24.7FOCAM-2the rudder limit light is on.p.15
21:39:26.4CACAM-1are you using your rudders?p.15
21:39:27.8CAMCAM-?no * *.p.15
21:39:31.1CAMCAM-?huh.p.15
21:39:33.7◦CAM[sound similar to power increasing further]p.15
21:39:45.5◦CAM[sound similar to ground roll]p.15
21:39:45.7CAMCAM-?*.p.15
21:39:46.6FOCAM-2couldn't get * * * *.p.15
21:39:51.3CACAM-1eighty.p.15
21:39:57.5CACAM-1V-1. ERA14MA271p.15
21:39:58.9CACAM-1rotate.p.16
21:39:59.9FOCAM-2(steer) lock is on.p.16
21:40:02.7FOCAM-2(steer) lock is on.p.16
21:40:03.7FOCAM-2(steer) lock is on.p.16
21:40:04.4FOCAM-2(steer) lock is on.p.16
21:40:05.2◦CAM[sounds similar to thump and squeak]p.16
21:40:06.6FOCAM-2(steer) lock is on.p.16
21:40:07.5FOCAM-2(steer) lock is on.p.16
21:40:12.6FOCAM-2(steer) lock is on.p.16
21:40:14.3FOCAM-2I can't stop it.p.16
21:40:16.2◦HOT[sound of triple chime].p.16
21:40:19.6FOCAM-2oh no no.p.16
21:40:21.0◦CAM[sound of impact]. ERA14MA271p.16