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EMBRAER EMB145EXPRESSJET AIRLINES INC

217 lines · 10:35:58.3 – 12:40:58.2 · Moline, IL, 2011-08-29

The NTSB cautions that a transcript is not a precise science and, taken out of context, can mislead. These are the last words of real people — handle with care.
217 of 217 lines
CaptainFirst officerControllersWarningsSounds
The final secondsjump to the end ↓

Crew communication

217 lines readobservations a human-factors reviewer takes from a transcript — the sterile cockpit, the Board's own notations, rhythm, CRM markers. Not emotions, not scores: the affect is in the audio, and the audio is sealed
36 / 61
floor share · CA / FO %
0%
non-pertinent talk in sterile window
2 · 15 · 11
laughter · delivery · expletives
1 of 13
crew questions unanswered in 8 s
1 of 4
warnings with a crew response in 5 s
CaptainCaptain: 2 in minute 114Captain: 6 in minute 115Captain: 6 in minute 116Captain: 5 in minute 117Captain: 7 in minute 118Captain: 5 in minute 119Captain: 8 in minute 120Captain: 7 in minute 121Captain: 8 in minute 122Captain: 6 in minute 123Captain: 6 in minute 124Captain: 3 in minute 125First officerFirst officer: 4 in minute 114First officer: 5 in minute 115First officer: 7 in minute 116First officer: 8 in minute 117First officer: 6 in minute 118First officer: 6 in minute 119First officer: 6 in minute 120First officer: 7 in minute 121First officer: 11 in minute 122First officer: 8 in minute 123First officer: 8 in minute 124First officer: 3 in minute 125ControllersControllers: 2 in minute 114Controllers: 1 in minute 116Controllers: 1 in minute 117Controllers: 1 in minute 118Controllers: 1 in minute 121Controllers: 2 in minute 122Controllers: 2 in minute 12310:3510:4510:5511:0511:1511:2511:3511:4511:5512:0512:1512:2512:35
Utterances per minute, one row per speaker on one clock. shaded = sterile-cockpit window · red = end of recording.
Sterile cockpit · 14 CFR 121.542

Windows: 25:22:07–25:40:37, 27:03:37–27:12:37 · basis: recorder pressure altitude below 10,000 ft. Candidate non-pertinent lines below are a first reading for the investigator, not a finding.

No candidate non-pertinent conversation inside the window.

The Board’s own notations

Delivery and physiological notes the transcribers added in brackets, plus # expletives. 23 words are marked unintelligible (*).

  • sound of coughs12:30:12.4“[sound of coughs]”
  • #12:31:00.9“oh # [laughter]”
  • #12:31:24.9“yeah they * ah we had to (gave us) a big three sixty...Chicago # in their pants....controller said they saw us screaming in and they called Chicago no one answered the phone.”
  • #12:32:48.9“radar service terminated. what the #.”
  • #12:34:30.7“it's a little deceptive too because the runway is so # skinny it makes you feel like you're like...”
  • #12:36:51.2“this things like. steering's all # up.”
  • grunting12:36:53.3“[grunting] ah.”
  • increasing in intensity12:36:54.0“[increasing in intensity] trigger trigger trigger.”
  • #12:36:55.2“#.”
  • sound of single chime12:36:56.1“[sound of single chime]”
  • #12:36:56.7“aw # hold off **.”
  • sound of single chime12:37:01.7“[sound of single chime]”
  • #12:37:02.7“#.”
  • sound of single chime12:37:07.3“[sound of single chime]”
  • sound of single chime12:37:12.7“[sound of single chime]”
  • #12:37:17.0“what the # happened.”
  • single chime12:37:18.3“[single chime]”
  • stammering12:37:59.3“if unable to control the airplane...steering disengagement [stammering] * press. we did. reverse thrust if available.”
  • #12:38:22.4“I think I hit it. #.”
  • stammer12:38:38.6“ladies and gentlemen from the flight deck this is the captain speaking ah please remain seated for the ah momentarily. ah we had a steering issue after we ah touched down for landing here obviously and ah we departed the airplane--ah the runway. we're in the grass. the aircraft does appear to be alright right now. but ah we've called for assistance to come out [stammer] and ah help us ah deplane. so. please remain seated for the time being.”
  • #12:39:13.5“# #.”
  • sound of single chime12:39:31.9“alright parking brake is set. thrust levers are idle. transponder is to standby. trim zero zero green. nose wheel steering that's disengaged. cabin signs [sound of single chime]. we'll leave those on.”
  • sound of single chime12:39:47.1“windshield heats are off [sound of single chime]. ENG11IA047”
  • sound of single chime12:40:31.0“[sound of single chime]”
  • +2 more
Silences of 45 s or more
Concerns voiced, and what followed

Hedged or questioning lines from one pilot in the critical window, with the other pilot’s next words.

  • 12:37:17.0“what the # happened.”
    → 12:37:18.6“set the brake.”
  • 12:39:15.4“it's alright dude. you we did everything right...it was a good landing...and ah. you know we tried our best. so we'll sit here and wait until the police come. A-P-U is up if you want to shut down the engines...”
    → 12:39:27.2“okay.”
Warnings and the response
  • 12:33:45.7[sound of three buzzes, similar to altitude alerter]
    → no crew words within 5 s
  • 12:35:32.5[sound of three buzzes, similar to altitude alerter] ENG11IA047
    → no crew words within 5 s
  • 12:37:25.4[sound of click click, similar to master caution button being pressed]
    → 0.9 s later: 12:37:26.3“alright.”
  • 12:40:33.0[sound of multiple clicks, similar to master caution button being pressed]
    → no crew words within 5 s
Questions between the pilots left unanswered
  • 12:32:21.5“I'm like do we get penalized for go arounds?”
Standard callouts
Gear downV1 · not in transcriptRotate / Vr · not in transcriptV2 · not in transcriptPositive rate · not in transcriptGear up · not in transcript1,000 ft · not in transcript500 ft · not in transcriptMinimums · not in transcriptRunway in sight · not in transcriptGo around · not in transcriptStabilized · not in transcript

“Not in transcript” never means “not said”: a line may be unintelligible, or the recording may not cover that phase.

Language, as counts
Speakerwordsquestionshedgesexclamationsexpletiveschecklistsnon-pertinent lines
Captain399738902
First officer671755305
Observer / jumpseat31110001

Read next to the Board’s coded human-factors findings on the case page. The NTSB cautions that a transcript is not a precise science; these are pointers into it, for a trained reader to weigh.

Hover a line to bookmark it or write a note against it — the note keeps the line’s time, speaker and words.

10:35:58.3STASTARTOF RECORDINGp.7
12:29:11.2STASTARTOF TRANSCRIPTp.7
12:29:11.6ATCCTRJetlink fifty eight twenty one contact Quad City Approach one one eight point two.p.7
12:29:15.3FORDO-2eighteen two. take care.p.7
12:29:23.4FORDO-2Approach Jetlink fifty eight twenty one out of thirteen for (level). foxtrot.p.7
12:29:29.6APRAPRJetlink fifty eigggght twenty one Quad City Approach gooooood morning. well its afternoon now I guess. turn ten degrees left join the localizer expect the localizer one zero approach. descend maintain five thousand.p.7
12:29:40.9FORDO-2ten left join the ah ten loc. down to five thousand fifty eight twenty one.p.7
12:29:49.2CAHOT-1five set.p.7
12:29:51.7FOHOT-2five set.p.7
12:29:54.7CAHOT-1[sound of mouth tick] this'll be fun. ENG11IA047p.7
12:30:08.7CAHOT-1[low volume] come left a little bit more.p.8
12:30:12.4CAHOT-1[sound of coughs]p.8
12:30:18.5CAHOT-1in range.p.8
12:30:22.0FOHOT-2in range. (windshield heats) are on. cabin signs are on. landing data and speeds checked set for flaps forty five. altimeters oh six set crossed.p.8
12:30:28.6CAHOT-1oh six set and cross checked.p.8
12:30:29.8FOHOT-2pressurization checked set. arrival briefs complete. *.p.8
12:30:32.0CAHOT-1thank you sir.p.8
12:30:41.8◦CAM[sound of two chimes, muffled, from cabin]p.8
12:30:46.1FOHOT-2we were going into Indy a while back and the ah dude and I were just chattin'. doo doo dah doo. twenty six thousand feet. doo do doo.p.8
12:30:54.2CAHOT-1flaps nine. ENG11IA047p.8
12:30:55.1FOHOT-2all of a sudden I see we're...p.9
12:30:56.5◦CAM[sound of click, similar to flap handle]p.9
12:30:56.8FOHOT-2...twenty six miles from the airport.p.9
12:30:58.6CAHOT-1at how what at twenty six thousand feet?p.9
12:30:59.9FOHOT-2twenty four twenty six but yeah.p.9
12:31:00.9CAHOT-1oh # [laughter]p.9
12:31:02.2FOHOT-2yeah they forgot about us. hey Chicago.p.9
12:31:03.5APRAPRJetlink fifty eight twenty one. one four miles from JUGUL. maintain three thousand till established localizer. cleared localizer runway one zero approach.p.9
12:31:12.4FORDO-2cleared till established cleared localizer ten. Jetlink fifty eight twenty one.p.9
12:31:16.0CAHOT-1how about ahhh [sound of smacking of lips] gear down please. ENG11IA047p.9
12:31:20.7◦CAM[sound of bump and increased noise, similar to gear extension]p.10
12:31:21.3AWUAWUauto pilot.p.10
12:31:24.9FOHOT-2yeah they * ah we had to (gave us) a big three sixty...Chicago # in their pants....controller said they saw us screaming in and they called Chicago no one answered the phone.p.10
12:31:35.8CAHOT-1what airport were you going to?p.10
12:31:37.1FOHOT-2Indy.p.10
12:31:40.0FOHOT-2yeah ah they they dropped the ball. they tried to blame it on us. ***.p.10
12:31:46.2FOHOT-2it was like a Minneapolis situation though you know. like those guys did.p.10
12:31:52.0CAHOT-1yeah.p.10
12:31:54.5CAHOT-1they left us pretty high. ** not like that. that's insane. but I went in there a few weeks back and...they left us really high too we were on a downwind and. I don't know what it was but...you know...six or seven thousand feet A-G-L. ENG11IA047p.10
12:32:09.1FOHOT-2yeah.p.11
12:32:09.5CAHOT-1you guys have the airport in sight. yeah. can you make a short approach. ahhhh sort'a.p.11
12:32:14.2FOHOT-2[sound of laughter]p.11
12:32:16.3CAHOT-1we'll try.p.11
12:32:17.3FOHOT-2define short.p.11
12:32:18.3CAHOT-1I'll try anything once.p.11
12:32:21.5FOHOT-2I'm like do we get penalized for go arounds?p.11
12:32:32.6CAHOT-1let's see...twenty two please.p.11
12:32:35.0◦CAM[sound of two clicks, similar to flap handle movement]p.11
12:32:43.6APRAPRJetlink fifty eight twenty one radar service terminated. contact tower one one niner point four. ENG11IA047p.11
12:32:47.0FORDO-2nineteen four good’day.p.12
12:32:48.9FOHOT-2radar service terminated. what the #.p.12
12:32:50.9CAHOT-1I'm scared.p.12
12:32:53.4FOHOT-2what are we gonna do. oh my God.p.12
12:32:56.5FORDO-2Tower Jetlink fifty eight twenty one...ah localizer ten.p.12
12:33:01.6ATCTWRJetlink fifty eight twenty one Quad City Tower traffic just coming up over the numbers runway one zero cleared to land. wind one five zero at tree.p.12
12:33:08.1FORDO-2one zero cleared to land fifty eight twenty one.p.12
12:33:16.1CAHOT-1[low volume] cleared to land.p.12
12:33:18.2CAHOT-1did we do an approach checklist?p.12
12:33:21.3FOHOT-2[sound of two beeps, similar to Morse code identifier] ENG11IA047p.12
12:33:22.0CAHOT-1yeah I'm lazy.p.13
12:33:25.0CAHOT-1flaps forty five please.p.13
12:33:26.6◦CAM[sound of click, similar to flap handle movement]p.13
12:33:31.8CAHOT-1approach and landing.p.13
12:33:31.9FOHOT-2[sound of Morse code, dot, dot, dash, dot, dot]p.13
12:33:33.8FOHOT-2approach checklist. radios identified. nav displays are * set *. inbound courses are set. and the cross feed is off. approach complete. landing check(list). landing gear's down three green.p.13
12:33:41.5CAHOT-1down and three green.p.13
12:33:42.7FOHOT-2flaps are set forty five.p.13
12:33:43.8CAHOT-1forty five.p.13
12:33:45.2◦CAM[sound of click] ENG11IA047p.13
12:33:45.7FOHOT-2yaw damper's off. landing checklist complete.p.14
12:33:45.7AWUAWU[sound of three buzzes, similar to altitude alerter]p.14
12:34:00.9FOHOT-2there's...touchdown.p.14
12:34:02.8CAHOT-1thanks.p.14
12:34:30.7CAHOT-1it's a little deceptive too because the runway is so # skinny it makes you feel like you're like...p.14
12:34:34.7FOHOT-2yeah.p.14
12:34:35.7CAHOT-1...super high...we are a little bit...so this is called Quad City. what cities around here?p.14
12:34:46.0FOHOT-2got me dude.p.14
12:34:47.0CAHOT-1Moline.p.14
12:34:48.5FOHOT-2Davenport Iowa. ENG11IA047p.14
12:34:51.1FOHOT-2Moline.p.15
12:34:53.3FOHOT-2I don't know. two more apparently.p.15
12:34:57.7ACAC[other aircraft, John Deere, calls Quad City Tower on radio]p.15
12:34:57.8CAHOT-1**p.15
12:34:58.9◦CAM[sound of squeak, similar to armrest movement or adjustment]p.15
12:35:00.3CAHOT-1John Deere?p.15
12:35:04.5FOHOT-2it's their flight department.p.15
12:35:08.5CAHOT-1[imitates tractor noise with a few ticks] it's like on a tractor [imitates tractor noise with a few ticks]p.15
12:35:15.3FOHOT-2sexy tractor.p.15
12:35:26.5◦CAM[sound of high pitch whine, similar to seat or rudder adjustment]p.15
12:35:32.5AWUAWU[sound of three buzzes, similar to altitude alerter] ENG11IA047p.15
12:35:41.1CAHOT-1wonder how much that job pays?p.16
12:35:43.9FOHOT-2John Deere?p.16
12:35:44.8CAHOT-1yeah.p.16
12:35:45.3FOHOT-2probably pretty good.p.16
12:35:46.2CAHOT-1that's what I was thinkin'.p.16
12:35:50.3FOHOT-2the ah REILS are NOTAMed out of service.p.16
12:35:54.7CAHOT-1were they?p.16
12:35:54.8FOHOT-2they look to be workin' too me.p.16
12:35:56.4CAHOT-1yeah.p.16
12:35:57.0CAHOT-1they're not very bright but of course its ah you know sunny out. so.p.16
12:35:60.0FOHOT-2yeah. ENG11IA047p.16
12:36:08.2CAHOT-1doin' the space shuttle approach this morning I guess.p.17
12:36:08.8AWUAWUfive hundred.p.17
12:36:15.2FOHOT-2G-four it's pretty sweet G-five whatever the hell it is.p.17
12:36:21.7AWUAWUapproaching minimums.p.17
12:36:26.1AWUAWUminimums minimums.p.17
12:36:32.5AWUAWUone hundred.p.17
12:36:41.1FOHOT-2oh wow.p.17
12:36:42.2◦CAM[sound of rattling]p.17
12:36:43.8FOHOT-2yee hah.p.17
12:36:44.4◦CAM[sound of increased noise]p.17
12:36:48.1CAHOT-1take the tops for me. ENG11IA047p.17
12:36:48.7FOHOT-2I got it.p.18
12:36:48.8◦CAM[sound of momentary rattle]p.18
12:36:49.6CAHOT-1[low volume] this thing is like.p.18
12:36:49.9FOHOT-2***.p.18
12:36:51.2CAHOT-1this things like. steering's all # up.p.18
12:36:52.1◦CAM[sound of increased noise, rustling]p.18
12:36:53.3CAHOT-1[grunting] ah.p.18
12:36:54.0CAHOT-1[increasing in intensity] trigger trigger trigger.p.18
12:36:54.4◦CAM[sound of higher pitch tone, similar to screeching]p.18
12:36:55.2CAHOT-1#.p.18
12:36:56.1◦CAM[sound of increased noise, more rustling, similar to runway departure] ENG11IA047p.18
12:36:56.1◦HOT[sound of single chime]p.19
12:36:56.7FOHOT-2aw # hold off **.p.19
12:36:57.7ATCTWR* fifty eight twenty one turn right at---ah disregard.p.19
12:36:58.3◦HOT[sound of springy, rattling sound]p.19
12:37:01.1◦CAM[momentary decrease in background sound]p.19
12:37:01.7◦CAM[sound of single chime]p.19
12:37:02.7CAHOT-1#.p.19
12:37:04.8◦CAM[decrease in background sound and rattling]p.19
12:37:05.7FOHOT-2please remain seated remain seated.p.19
12:37:07.3◦CAM[sound of single chime]p.19
12:37:09.0FORDO-2tower roll the trucks. ENG11IA047p.19
12:37:11.3ATCTWRJetlink fifty eight twenty one you alright there?p.20
12:37:12.7◦CAM[sound of single chime]p.20
12:37:13.8FORDO-2we're fine ah standby.p.20
12:37:17.0◦HOT[sound of high low chime]p.20
12:37:17.0CAHOT-1what the # happened.p.20
12:37:18.3◦CAM[single chime]p.20
12:37:18.6FOHOT-2set the brake.p.20
12:37:19.4OBHOT-3hey.p.20
12:37:19.5CAHOT-1brake.p.20
12:37:21.2FOHOT-2is everyone alright?p.20
12:37:21.9OBHOT-3yeah. ENG11IA047p.20
12:37:22.5◦CAM[sound of clicks followed by high frequency buzz, similar to A-P- U start sequence]p.21
12:37:23.5OBHOT-3oooh.p.21
12:37:23.9◦HOT[sound of chime]p.21
12:37:24.0FOHOT-2start the A-P-U.p.21
12:37:25.4◦CAM[sound of click click, similar to master caution button being pressed]p.21
12:37:26.3CAHOT-1alright.p.21
12:37:27.7OBHOT-3ooooh.p.21
12:37:28.7OBHOT-3you guys okay?p.21
12:37:29.8CAHOT-1steering disen---.p.21
12:37:30.3FOHOT-2we're fine we're fine. ENG11IA047p.21
12:37:31.1OBHOT-3okay.p.22
12:37:32.6FOHOT-2uhm alright.p.22
12:37:35.3OBHOT-3alright breathe.p.22
12:37:36.8FOHOT-2alright make sure everyone's alright.p.22
12:37:38.6OBHOT-3alright hold on don't move the plane let me just walk *.p.22
12:37:40.9CAHOT-1we can't move.p.22
12:37:42.0OBHOT-3okay.p.22
12:37:42.3CAPA-1ladies and gentlemen please remain seated.p.22
12:37:44.9FOHOT-2I already told 'em.p.22
12:37:46.1CAHOT-1okay.p.22
12:37:47.4ATCTWR[Tower advises John Deere Aircraft of delay due to aircraft excursion] ENG11IA047p.22
12:37:52.3FOHOT-2ah steering inop uncommanded swerving on the ground. control the airplane using rudder command and differential brakes. tiller do not use.p.23
12:37:53.8◦HOT[sound of chime]p.23
12:37:59.3FOHOT-2if unable to control the airplane...steering disengagement [stammering] * press. we did. reverse thrust if available.p.23
12:38:06.1FOHOT-2uhm.p.23
12:38:09.1FOHOT-2we didn't use.p.23
12:38:10.5FOHOT-2do not actuate the steering handle since it will reengage the steering system and disable the seven degree max nosewheel deflection...protection this may cause the nosewheel to be steered up to its limit and exacerbate the swerving effect.p.23
12:38:21.2◦CAM[sound of creaking]p.23
12:38:22.4CAHOT-1I think I hit it. #.p.23
12:38:23.3◦CAM[sound of high low chime] ENG11IA047p.23
12:38:25.0CAHOT-1hello.p.24
12:38:25.3OBHOT-3yeah we're all good.p.24
12:38:26.5FOHOT-2okay.p.24
12:38:26.5CAHOT-1okay.p.24
12:38:27.3FOHOT-2wanna make a quick P-A to em' dude. just tell 'em.p.24
12:38:27.8OBHOT-3ooooh.p.24
12:38:29.8CAHOT-1yeah.p.24
12:38:30.4OBHOT-3ahhh.p.24
12:38:32.3CARDO-1ladies and gentlemen from the flight deck--p.24
12:38:33.2◦CAM[sound of two thumps]p.24
12:38:35.9ATCTWRsay again. ENG11IA047p.24
12:38:37.5FORDO-2never mind.p.25
12:38:38.6CAPA-1ladies and gentlemen from the flight deck this is the captain speaking ah please remain seated for the ah momentarily. ah we had a steering issue after we ah touched down for landing here obviously and ah we departed the airplane--ah the runway. we're in the grass. the aircraft does appear to be alright right now. but ah we've called for assistance to come out [stammer] and ah help us ah deplane. so. please remain seated for the time being.p.25
12:38:41.9FORDO-2and tower ah it looks like the ah the aircraft is secure and ah I guess you got the trucks heading out to us. we have no injuries at this time ah that we know of.p.25
12:38:53.0ATCTWRJetlink fifty eight twenty one roger.p.25
12:39:03.0FOHOT-2alright. do you want to pull the breaker?p.25
12:39:07.1CAHOT-1yeah.p.25
12:39:08.0CAHOT-1ahh B-thirty one.p.25
12:39:09.9FOHOT-2ahh C-V-R. ENG11IA047p.25
12:39:13.5CAHOT-1# #.p.26
12:39:15.4FOHOT-2it's alright dude. you we did everything right...it was a good landing...and ah. you know we tried our best. so we'll sit here and wait until the police come. A-P-U is up if you want to shut down the engines...p.26
12:39:27.2CAHOT-1okay.p.26
12:39:28.2FOHOT-2...you wanna park it?p.26
12:39:30.1CAHOT-1ah yes please.p.26
12:39:31.9FOHOT-2alright parking brake is set. thrust levers are idle. transponder is to standby. trim zero zero green. nose wheel steering that's disengaged. cabin signs [sound of single chime]. we'll leave those on.p.26
12:39:34.6◦CAM[sound of squeak, similar to start stop lever guard]p.26
12:39:37.5◦CAM[sound of engines spooling down]p.26
12:39:47.1FOHOT-2windshield heats are off [sound of single chime]. ENG11IA047p.26
12:39:52.6FOHOT-2hydraulic pumps. want to turn those off?p.27
12:39:55.2CAHOT-1yeah.p.27
12:39:55.6◦CAM[sound of two clicks]p.27
12:39:58.1FOHOT-2start stop selectors are to stop. and the ah beacon is off.p.27
12:40:31.0◦CAM[sound of single chime]p.27
12:40:31.6CAHOT-1[sound of cough]p.27
12:40:33.0◦CAM[sound of multiple clicks, similar to master caution button being pressed]p.27
12:40:36.2◦CAM[sound of single chime]p.27
12:40:39.7FORDO-2***.p.27
12:40:40.3◦CAM[sound of sirens in background] ENG11IA047p.27
12:40:49.2FOHOT-2alright dude. hey we did what we could man. did you pull the breaker? * find it?p.28
12:40:52.3CAHOT-1yeah.p.28
12:40:54.9CAHOT-1no its bravo thirty one.p.28
12:40:58.2FOHOT-2i've seen it a million times. here it is.p.28