MCDONNELL DOUGLAS MD-11FUNITED PARCEL SERVICE CO
420 lines · 15:09:17.2 – 17:13:29.0 · Louisville, KY, 2025-11-04
- 17:13:22.2HOT-1firewall it.
- 17:13:23.0HOT-2it's all the way in.
- 17:13:24.1HOT-1[sounds of breathing]
- 17:13:24.6CAM-3God d—
- 17:13:24.8CAM[loud thumping sounds] COCKPIT VOICE RECORDER DCA26MA024
- 17:13:24.8GROUPCHAIR'S FACTUAL REPORT PG 45 OF 46 Time and Intra-Aircraft Communication Time and Over-the-Air Communication Source Source
- 17:13:25.9CAM-3[unintelligible exclamation]
- 17:13:27.2CAM[sound of aural warning level 3 tritone]
- 17:13:27.6CAM[loud crashing sounds, continued throughout the remainder of the recording]
- 17:13:29.0HOT-1ah #. [exclamation]
Crew communication
420 lines readobservations a human-factors reviewer takes from a transcript — the sterile cockpit, the Board's own notations, rhythm, CRM markers. Not emotions, not scores: the affect is in the audio, and the audio is sealedWindow: 17:07:10–17:13:28 · basis: recorder pressure altitude below 10,000 ft. Candidate non-pertinent lines below are a first reading for the investigator, not a finding.
- 17:09:03.2“—and have my wife come pick us up and we'll drink bourbon and burgers over at my place.”
- 17:10:43.8“plenty of warm up…that we didn't really need in the first place.”
- 17:12:14.7“I got the airplane…here we go. ready?”
- 17:13:18.0“hold (up/on) hold (up/on) hold (up/on).”
Delivery and physiological notes the transcribers added in brackets, plus # expletives. 36 words are marked unintelligible (*).
- #17:01:59.8“God #.”
- sound of increasing ambient noise, consistent with engine start17:03:32.4“[sound of increasing ambient noise, consistent with engine start]”
- sound of increasing ambient noise, consistent with engine start17:04:38.4“[sound of increasing ambient noise, consistent with engine start]”
- sound of increasing ambient engine noise17:05:03.4“[sound of increasing ambient engine noise]”
- #17:13:10.5“# # #.”
- electronic voice17:13:12.1“bank angle. bank angle. [electronic voice]”
- #17:13:16.9“#.”
- sounds of breathing17:13:17.2“[sounds of breathing]”
- sounds of breathing17:13:24.1“[sounds of breathing]”
- #17:13:29.0“ah #. [exclamation]”
- 4859 s15:09:17.2 → 16:30:16.4
- 117 s16:39:27.0 → 16:41:23.5
- 101 s16:30:26.6 → 16:32:07.4
- 94 s16:37:20.7 → 16:38:54.8
- 88 s16:45:24.7 → 16:46:53.0
- 65 s16:42:40.6 → 16:43:45.8
- 57 s16:32:07.4 → 16:33:04.0
- 51 s16:33:31.2 → 16:34:22.2
Hedged or questioning lines from one pilot in the critical window, with the other pilot’s next words.
None found in the window.
- 17:13:12.1bank angle. bank angle. [electronic voice]→ 0.1 s later: 17:13:12.2“lower the nose.”
- 16:55:14.8“good how you doin’?”
- 17:04:00.9“clear on one?”
- 17:04:57.1“clear on two?”
“Not in transcript” never means “not said”: a line may be unintelligible, or the recording may not cover that phase.
| Speaker | words | questions | hedges | exclamations | expletives | checklists | non-pertinent lines |
|---|---|---|---|---|---|---|---|
| Captain | 1,220 | 9 | 8 | 2 | 4 | 0 | 13 |
| First officer | 748 | 3 | 1 | 1 | 1 | 0 | 4 |
| Observer / jumpseat | 248 | 4 | 1 | 2 | 1 | 0 | 2 |
Read next to the Board’s coded human-factors findings on the case page. The NTSB cautions that a transcript is not a precise science; these are pointers into it, for a trained reader to weigh.
Hover a line to bookmark it or write a note against it — the note keeps the line’s time, speaker and words.