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BOEING 737 7H4SOUTHWEST AIRLINES CO

672 lines · 10:52:58 – 12:39:03 · Philadelphia, PA, 2018-04-17

The NTSB cautions that a transcript is not a precise science and, taken out of context, can mislead. These are the last words of real people — handle with care.
672 of 672 lines
CaptainFirst officerControllersWarningsSounds
The final secondsjump to the end ↓
  • 12:30:17CAM-1I called uh my friend in maintenance just to make sure I was pulling the right ones.
  • 12:30:20CAM-?yeah.
  • 12:30:25CAM[sounds consistent with deplaning activities and crew conversations with ground-based personnel].
  • 12:35:37CAM-2@ @.
  • 12:35:38CAM-1yeah?
  • 12:35:38CAM-2DOM is going to take it just leave it * leave * the APU goin'.
  • 12:35:42CAM-1okay.
  • 12:35:56CAM[unintelligible background conversations].
  • 12:38:56CAM[sound similar to fire siren].
  • 12:39:03CAM[sounds consistent with ground personnel entering the plane for movement off the field].

Crew communication

672 lines readobservations a human-factors reviewer takes from a transcript — the sterile cockpit, the Board's own notations, rhythm, CRM markers. Not emotions, not scores: the affect is in the audio, and the audio is sealed
56 / 45
floor share · CA / FO %
25%
non-pertinent talk in sterile window
1 · 22 · 0
laughter · delivery · expletives
15 of 46
crew questions unanswered in 8 s
7 of 9
warnings with a crew response in 5 s
CaptainCaptain: 5 in minute 1Captain: 2 in minute 2Captain: 4 in minute 5Captain: 1 in minute 8Captain: 1 in minute 9Captain: 2 in minute 11Captain: 3 in minute 12Captain: 10 in minute 13Captain: 8 in minute 14Captain: 7 in minute 15Captain: 9 in minute 16Captain: 8 in minute 17Captain: 7 in minute 18Captain: 8 in minute 19Captain: 7 in minute 20Captain: 10 in minute 21Captain: 6 in minute 22Captain: 4 in minute 23Captain: 3 in minute 24Captain: 10 in minute 25Captain: 5 in minute 26Captain: 4 in minute 27Captain: 7 in minute 28Captain: 5 in minute 29Captain: 9 in minute 30Captain: 6 in minute 31Captain: 15 in minute 32Captain: 13 in minute 34Captain: 1 in minute 35Captain: 2 in minute 36Captain: 4 in minute 37Captain: 2 in minute 38Captain: 1 in minute 39Captain: 7 in minute 40Captain: 5 in minute 41Captain: 2 in minute 42Captain: 1 in minute 43Captain: 1 in minute 44Captain: 1 in minute 45Captain: 3 in minute 46Captain: 3 in minute 51Captain: 1 in minute 52Captain: 1 in minute 65Captain: 3 in minute 84Captain: 12 in minute 85Captain: 11 in minute 86Captain: 3 in minute 87Captain: 2 in minute 88Captain: 3 in minute 89Captain: 3 in minute 98Captain: 2 in minute 103First officerFirst officer: 5 in minute 1First officer: 1 in minute 5First officer: 1 in minute 13First officer: 2 in minute 16First officer: 3 in minute 17First officer: 10 in minute 18First officer: 4 in minute 19First officer: 7 in minute 20First officer: 8 in minute 21First officer: 3 in minute 22First officer: 7 in minute 23First officer: 4 in minute 24First officer: 8 in minute 26First officer: 5 in minute 27First officer: 15 in minute 28First officer: 2 in minute 29First officer: 2 in minute 30First officer: 4 in minute 31First officer: 15 in minute 32First officer: 5 in minute 33First officer: 11 in minute 34First officer: 3 in minute 36First officer: 2 in minute 37First officer: 2 in minute 38First officer: 3 in minute 39First officer: 3 in minute 40First officer: 3 in minute 41First officer: 2 in minute 42First officer: 2 in minute 43First officer: 1 in minute 44First officer: 2 in minute 45First officer: 1 in minute 47First officer: 3 in minute 51First officer: 1 in minute 52First officer: 1 in minute 55First officer: 6 in minute 56First officer: 10 in minute 57First officer: 4 in minute 84First officer: 9 in minute 85First officer: 5 in minute 86First officer: 2 in minute 87First officer: 4 in minute 89First officer: 1 in minute 95First officer: 2 in minute 103ControllersControllers: 1 in minute 1Controllers: 1 in minute 4Controllers: 1 in minute 5Controllers: 1 in minute 8Controllers: 1 in minute 9Controllers: 4 in minute 12Controllers: 6 in minute 13Controllers: 3 in minute 14Controllers: 4 in minute 15Controllers: 6 in minute 16Controllers: 3 in minute 17Controllers: 2 in minute 18Controllers: 6 in minute 19Controllers: 1 in minute 20Controllers: 3 in minute 21Controllers: 6 in minute 22Controllers: 1 in minute 23Controllers: 1 in minute 24Controllers: 5 in minute 25Controllers: 1 in minute 26Controllers: 1 in minute 27Controllers: 1 in minute 29Controllers: 2 in minute 30Controllers: 2 in minute 32Controllers: 3 in minute 3610:5211:0211:1211:2211:3211:4211:5212:0212:1212:2212:32
Utterances per minute, one row per speaker on one clock. shaded = sterile-cockpit window · red = end of recording.
Sterile cockpit · 14 CFR 121.542

Windows: 10:30:19–10:47:16, 11:11:47–11:23:09 · basis: recorder pressure altitude below 10,000 ft. Candidate non-pertinent lines below are a first reading for the investigator, not a finding; “@” marks the Board's own non-pertinent-word notation.

  • 11:12:23“think we had a rapid D as well.”
  • 11:13:12“* * * just hold it for just a second.”
  • 11:13:22“and we're got. severe damage. alright. I've got it back.”
  • 11:13:36“yeah I'm trying to slow down on purpose.”
  • 11:13:54“I wanna talk to the girls as well. we don't know what happened back there.”
  • 11:13:56“ah. you talk to the girls. I've got everything here.”
  • 11:15:01“okay, talk to the girls.”
  • 11:15:10“okay we wer' we're coming down is everyone else in their seats strapped in?”
  • 11:15:29“yes we're gonna land as soon as we can.”
  • 11:15:29“* * * * we're gonna need to slow down a bit.”
  • 11:15:47“okay we have somebody that's flown outside the *.”
  • 11:17:16“no it's not on fire but part of it's missing.”
  • 11:17:22“they said there’s a hole and ahm someone went out.”
  • 11:19:25“its taking us a little time to get back on it.”
  • 11:19:53“uh oh, that's gone ah there we go.”
  • 11:20:01“you do it if I don't see it.”
  • 11:20:43“thank you lord. thank you thank you thank you lord.”
  • 11:20:57“okay d'you need me to tell them to - to not we're not gonna evacuate?”
  • 11:21:23“thank you we're gonna stop right here by the ah fire truck thanks guys for the help.”
  • 11:21:31“alright, ah I'm gonna get this out, and.”
  • 11:22:00“ah no not right now is it how is there smoke?”
  • 11:22:07“okay you just take care of the people don't get out yet.”
  • 11:22:55“okay we do have injured inside so as soon as ah we can get those taken care of that'd be great.”
The Board’s own notations

Delivery and physiological notes the transcribers added in brackets, plus # expletives. 289 words are marked unintelligible (*).

  • sounds consistent with breathing through oxygen masks11:04:49“[sounds consistent with breathing through oxygen masks].”
  • electronic voice11:06:02“bank angle [electronic voice].”
  • electronic voice11:06:33“bank angle, bank angle [electronic voice].”
  • unintelligible background voices11:15:33“[unintelligible background voices].”
  • sound of numbers recited under the breath11:18:02“[sound of numbers recited under the breath].”
  • electronic voice11:18:48“glide slope, glide slope, glide slope [electronic voice].”
  • spoken under the breath11:18:48“heavenly father * * *. [spoken under the breath].”
  • electronic voice11:19:28“glide slope [electronic voice].”
  • electronic voice11:19:33“glide slope [electronic voice].”
  • electronic voice11:19:39“glide slope [electronic voice].”
  • electronic voice11:19:55“glide slope [electronic voice].”
  • electronic voice11:20:02“glide slope, glide slope, glide slope, glide slop, glide slope [electronic voice]. too low terrain [electronic voice].”
  • electronic voice11:20:02“glide slope, glide slope, glide slope, glide slop, glide slope [electronic voice]. too low terrain [electronic voice].”
  • electronic voice11:20:10“glide slope, glide slope, glide slope, glide slop, glide slope [electronic voice]. too low terrain, too low terrain [electronic voice].”
  • electronic voice11:20:10“glide slope, glide slope, glide slope, glide slop, glide slope [electronic voice]. too low terrain, too low terrain [electronic voice].”
  • heads down, stay down; from the passenger cabin; spoken repeatedly11:20:13“[heads down, stay down; from the passenger cabin; spoken repeatedly].”
  • electronic voice11:20:20“glide slope [electronic voice]. too low terrain, too low terrain [electronic voice].”
  • electronic voice11:20:20“glide slope [electronic voice]. too low terrain, too low terrain [electronic voice].”
  • electronic voice11:20:27“ten [electronic voice].”
  • consistent with cell phone call11:28:09“@ this is @ @ ah thirteen eighty ah we've ah are you aware of our situation at all? [consistent with cell phone call]”
  • consistent with cell phone call11:28:27“responding right now. [consistent with cell phone call]”
  • spoken at a whisper11:28:39“(but) he's dead. [spoken at a whisper].”
  • consistent with cell phone call11:28:55“no, ah we don't we don't know we we ah don't know, we we had a rapid decompression. yes. ahm we're having fire trucks. yes, yes I am am. but I, I think everybody's gonna I, I believe everyone’s going to be okay I, uh, we have the paramedics here, they're trying to get on the plane. and ah we'll call you back in a little while. okay. okay [consistent with cell phone call]”
  • conversation consistent with a cell phone call11:35:19“I need to talk to the officer on duty emergency. it is. [conversation consistent with a cell phone call].”
  • +13 more
Silences of 45 s or more
Concerns voiced, and what followed

Hedged or questioning lines from one pilot in the critical window, with the other pilot’s next words.

  • 11:16:19“because I don't know the controllability of this thing. gimme flaps one.”
    → 11:16:26“flaps one.”
  • 11:18:14“ah one. flaps five are you sure? how about just fifteen? it's something we know.”
    → 11:18:25“okay. I'm gonna plan on. yeah, yes.”
  • 11:19:11“hold on I'm getting you.”
    → 11:19:25“its taking us a little time to get back on it.”
  • 11:23:03“alright, do we ah let’s shut down our engine here. you get us on A-P-U? are we on A-P-U?”
    → 11:23:08“yes we're on A-P-U.”
Warnings and the response
  • 11:03:39[sound of cabin altitude warning horn].
    → 3 s later: 11:03:42“*.”
  • 11:06:02bank angle [electronic voice].
    → no crew words within 5 s
  • 11:06:33bank angle, bank angle [electronic voice].
    → 3 s later: 11:06:36“okay, let me do that.”
  • 11:10:56[sound of fire bell].
    → 1 s later: 11:10:57“system tests good.”
  • 11:16:56[sound of altitude alert tone].
    → no crew words within 5 s
  • 11:17:35[sound of altitude alert tone].
    → 2 s later: 11:17:37“in sight. Southwest thirteen eighty airport's in sight.”
  • 11:20:02glide slope, glide slope, glide slope, glide slop, glide slope [electronic voice]. too low terrain [electronic voice].
    → 0 s later: 11:20:02“down green light.”
  • 11:20:10glide slope, glide slope, glide slope, glide slop, glide slope [electronic voice]. too low terrain, too low terrain [electronic voice].
    → 1 s later: 11:20:11“your speed is good.”
  • 11:20:20glide slope [electronic voice]. too low terrain, too low terrain [electronic voice].
    → 2 s later: 11:20:22“fifty feet.”
Questions between the pilots left unanswered
  • 11:05:32“okay have you got the aircraft?”
  • 11:05:38“okay have you got the aircraft?”
  • 11:05:40“completely?”
  • 11:06:09“alright you've got it ah turning he said turn two five zero?”
  • 11:06:50“'kay?”
  • 11:12:16“hello?”
  • 11:14:49“no reply in the back?”
  • 11:16:39“so we'll do a visual?”
  • 11:19:31“would you put visual on my HUD for me V-M-C?”
  • 11:21:02“stay in seats?”
  • 11:32:09“wha- it was on the ground, right?”
  • 11:48:29“hey what's up?”
  • +3 more
Standard callouts
Rotate / VrRunway in sightV1 · not in transcriptV2 · not in transcriptPositive rate · not in transcriptGear up · not in transcript1,000 ft · not in transcript500 ft · not in transcriptMinimums · not in transcriptGear down · not in transcriptGo around · not in transcriptStabilized · not in transcript

“Not in transcript” never means “not said”: a line may be unintelligible, or the recording may not cover that phase.

Language, as counts
Speakerwordsquestionshedgesexclamationsexpletiveschecklistsnon-pertinent lines
Captain2,10421810044
First officer1,687361200518

Read next to the Board’s coded human-factors findings on the case page. The NTSB cautions that a transcript is not a precise science; these are pointers into it, for a trained reader to weigh.

Hover a line to bookmark it or write a note against it — the note keeps the line’s time, speaker and words.

10:52:58◦HOT[sound of flight attendant call chime].p.7
10:53:00CAFA-1this is @ in the back.p.7
10:53:02CAHOT-1hey @, this is @ @ and whenever you guys are both up here would you just give me a ring and just throw me some peanuts?p.7
10:53:11CAFA-1* * * *.p.7
10:53:16CAHOT-1I'll be at the door.p.7
10:53:17CAHOT-1okay, bye.p.7
10:53:19CAFA-1okay.p.7
10:53:21CAHOT-1you’ve got it all.p.8
10:53:23CAHOT-1the radios, everything. 'cause I'm gonna get some peanuts.p.8
10:53:29ATCCTR(Southwest thirteen eighty) amend altitude maintain flight level two two zero.p.8
10:53:34FORDO-2stop now at two two zero Southwest thirteen.p.8
10:53:44FOHOT-2hey hello.p.8
10:53:44CAFA-1hey, we're ready.p.8
10:53:45FOHOT-2okay.p.8
10:53:46CAFA-1okay.p.8
10:53:47FOHOT-2they're ready.p.8
10:53:52CAFA-1[sounds consistent with passenger briefing].p.9
10:53:57FOHOT-2stopping at twenty two now.p.9
10:53:58CAHOT-1okay.p.9
10:54:07CAHOT-1@ is one fast talking girl. I listen to her P-A.p.9
10:56:54ATCCTR* * * -outhwest thirteen eighty climb and maintain * * *.p.9
10:56:58CARDO-1Southwest thirteen eighty up to flight level two eight zero.p.9
10:57:02FOHOT-2twenty eight.p.9
10:57:04CAHOT-1okie dokie.p.9
10:57:36ATCCTRSouthwest thirteen eighty climb and maintain flight level three eight zero.p.9
10:57:43CARDO-1Southwest thirteen eighty up to flight level three eight zero.p.10
10:57:44◦CAM[sound of chime]p.10
10:57:51CAHOT-1sorry.p.10
11:00:51ATCCTRSouthwest thirteen eighty contact New York center one three three point four seven.p.10
11:00:57CARDO-1* thirteen eighty * *.p.10
11:01:33CARDO-1center Southwest thirteen eighty flight level three zero zero for three eight zero.p.10
11:01:39ATCCTRSouthwest thirteen eighty New York hello.p.10
11:03:33◦CAM[sound of increased background noise].p.10
11:03:39◦CAM[sound of cabin altitude warning horn].p.10
11:03:42CAHOT-1*.p.11
11:03:46CAHOT-1* * *.p.11
11:04:08CAHOT-1* * *.p.11
11:04:21ATCCTRSouthwest thirteen eighty cleared direct VINSE V-I-N- S-E.p.11
11:04:25HOTHOT-?* *.p.11
11:04:28ATCCTRah you know what you * * there ya go cleared directp.11
11:04:28VINVINSEV-I-N-S-E.p.11
11:04:38ATCCTRSouthwest thirteen eighty New York?p.11
11:04:41CAHOT-1* * * *.p.11
11:04:49◦HOT[sounds consistent with breathing through oxygen masks].p.11
11:04:50ATCCTRSouthwest thirteen eighty if you're trying to get me all I hear is static.p.12
11:04:54CARDO-1Southwest thirteen eighty has an engine fire descending.p.12
11:04:59ATCCTRSouthwest thirteen eighty ah you you're descending right now?p.12
11:05:02CARDO-1yes sir we're single engine descending have a fire in number, one.p.12
11:05:07ATCCTRalright Southwest thirteen eighty ah wh- okay where would you like to go to which airport?p.12
11:05:12CARDO-1give us a vector for your closest.p.12
11:05:15CAHOT-1* * *.p.12
11:05:16ATCCTRuhmm okay.p.12
11:05:17CARDO-1Philadelphia.p.12
11:05:18ATCCTR* just fly heading two five zero.p.13
11:05:21CARDO-1okay heading two five zero we're looking at ah Philly * * *.p.13
11:05:28ATCCTRSouthwest thirteen eighty roger and ah standby.p.13
11:05:32CAHOT-1okay have you got the aircraft?p.13
11:05:38CAHOT-1okay have you got the aircraft?p.13
11:05:40CAHOT-1completely?p.13
11:05:44CAHOT-1and I'm going to go through Q-R-H * * * from the back.p.13
11:05:52ATCCTRSouthwest thirteen eighty cleared direct to the Philadelphia airport via direct.p.13
11:05:52CAPA-1ladies and gentlemen this is you captain we're * * going into ah to Philadelphia * * ah remain seated thank you.p.13
11:05:57FORDO-2* * Philadelphia direct * * *.p.14
11:06:02◦CAMbank angle [electronic voice].p.14
11:06:09CAHOT-1alright you've got it ah turning he said turn two five zero?p.14
11:06:16CAHOT-1alright you're * rudder's just a little off I got it.p.14
11:06:28ATCCTRSouthwest thirteen eighty * * * -p.14
11:06:31CARDO-1say again for Southwest thirteen eighty.p.14
11:06:33◦CAMbank angle, bank angle [electronic voice].p.14
11:06:36CAHOT-1okay, let me do that.p.14
11:06:41CAHOT-1okay, I'm gonna give you some, trim.p.14
11:06:46CAHOT-1I'm giving you trim into your good rudder.p.15
11:06:50CAHOT-1'kay?p.15
11:06:51ATCCTRSouthwest thirteen eighty New York?p.15
11:06:53CARDO-1Southwest thirteen eighty go ahead.p.15
11:06:55ATCCTR* Southwest thirteen eighty ah understand so there's a fire you’re single engine 'cause of fire?p.15
11:07:02CARDO-1actually we're no fire now but we are single engine.p.15
11:07:08ATCCTRokay you are single engine now okay cleared direct to Philly and ah I guess * * can you maintain one one eleven thousand?p.15
11:07:15CARDO-1yes sir.p.15
11:07:16ATCCTRokay * thirteen eighty descend and maintain one one eleven thousand.p.16
11:07:19CARDO-1okay down to one one eleven thousand.p.16
11:07:28CAHOT-1okay are you getting ah *.p.16
11:07:34CAHOT-1ah alright I got your phone I'm gonna clear this area.p.16
11:07:37ATCCTRSouthwest thirteen eighty just so I can understand you said that you are still single engine and ah what else?p.16
11:07:45CARDO-1okay Southwest thirteen eighter- eighty we're single engine, that's it.p.16
11:07:51ATCCTRokay single engine. maintain one one eleven thousand do you need anything standing by on the ground?p.16
11:07:55CARDO-1yes could ah you tell 'em roll the trucks it's on the ah engine number one captain's side.p.16
11:08:01ATCCTRokay thank you Southwest thirteen eighty contact New York center one tree five point four five.p.16
11:08:06CARDO-1three five four five good day.p.17
11:08:08FOHOT-2* * altimeter setting.p.17
11:08:11CAHOT-1I'll get it.p.17
11:08:12CARDO-1center Southwest thirteen eighty declaring an emergency going through seventeen thousand need your local altimeter.p.17
11:08:18CARDO-1* altimeter?p.17
11:08:19ATCCTRah South- thirteen eighty ah New York the ah Baltimore altimeter is ah two niner eight zero and you’re descending to one one thousand?p.17
11:08:27CARDO-1goin' down to one one thousand two nine eight zero?p.17
11:08:31ATCCTRSouthwest thirteen eighty, thank you.p.17
11:08:34CARDO-1ah then Southwest thirteen eighty we're one hundred and forty nine souls on board.p.18
11:08:38ATCCTRI'm sorry how many souls on board?p.18
11:08:40CARDO-1one four niner.p.18
11:08:43ATCCTRforty nine?p.18
11:08:44CARDO-1one hundred forty nine.p.18
11:08:46ATCCTRokay thank you ma'am and how many uh how many hours of fuel you have?p.18
11:08:52CAHOT-1three - four.p.18
11:08:54FOHOT-2ah.p.18
11:08:58FOHOT-2* * two nine eight zero.p.18
11:09:04CAHOT-1alright your rudder is not trimmed out.p.19
11:09:07FOHOT-2* * * there's not ah there's not much trim required.p.19
11:09:10ATCCTRthirteen eighty descend and maintain eight thousand.p.19
11:09:13CARDO-1Southwest thirteen eighty down to eight thousand.p.19
11:09:15CAHOT-1alright, I tell you what, I'm going to go ahead -p.19
11:09:17ATCCTRSouthwest thirteen eighty * * of assistance at the at the airport correct?p.19
11:09:21CARDO-1yes sir we would like ah ah fire truck on the captain's side please.p.19
11:09:26ATCCTRfire truck on the captain's side thank you ma'am.p.19
11:09:30CAHOT-1wow. okay tell you what I'm gonna take it and you take over * * *.p.19
11:09:46CAHOT-1alright.p.20
11:09:47CAHOT-1* * for engine ah severe damage.p.20
11:09:52FOHOT-2autothrottle if engaged disengage.p.20
11:09:57CAHOT-1* I'm sorry. say again.p.20
11:09:59FOHOT-2autothrottle if engaged disengaged.p.20
11:10:01CAHOT-1disengaged.p.20
11:10:02FOHOT-2thrust lever affected engine confirmed closed.p.20
11:10:05CAHOT-1* it's confirmed I've got number two.p.20
11:10:08ATCCTR* * thirteen eighty is the engine on fire?p.20
11:10:11FORDO-2negative.p.21
11:10:14ATCCTRSouthwest thirteen eighty contact Philly approach one two four point three five.p.21
11:10:18FORDO-2two four three five Southwest thirteen eighty.p.21
11:10:25FOHOT-2engine start lever affected engine confirm?p.21
11:10:28CAHOT-1confirm. confirmed.p.21
11:10:30FOHOT-2cutoff?p.21
11:10:31CAHOT-1cutoff.p.21
11:10:33FOHOT-2engine fire switch confirm pull?p.21
11:10:37CAHOT-1okay.p.21
11:10:39FOHOT-2confirmed?p.22
11:10:39CAHOT-1confirmed.p.22
11:10:45FOHOT-2engine fire switch on or overheat light illuminated rotate if not illuminated.p.22
11:10:53CAHOT-1alright then don't rotate it.p.22
11:10:56◦CAM[sound of fire bell].p.22
11:10:57FOCAM-2system tests good.p.22
11:10:59CACAM-1alright.p.22
11:11:00FOHOT-2ah go to Q-R-H engine severe damage.p.22
11:11:02APRAPRthirteen eighty Philly.p.22
11:11:04CARDO-1go ahead.p.23
11:11:05APRAPRSouthwest thirteen eighty * * * descend and descend and maintain six thousand.p.23
11:11:10CARDO-1Southwest thirteen eighty down to six thousand.p.23
11:11:13APRAPRwhen you get a chance I need ah fuel remaining and souls on board.p.23
11:11:16CARDO-1okay one hundred and forty nine souls on board. five hours of fuel.p.23
11:11:22APRAPRthank you very much.p.23
11:11:24CARDO-1roger.p.23
11:11:27CAHOT-1alright.p.23
11:11:31CAHOT-1we're down to six.p.23
11:11:37APRAPRSouthwest thirteen eighty fly heading zero niner zero please.p.24
11:11:40FORDO-2heading zero niner zero Southwest thirteen eighty.p.24
11:11:45FOHOT-2hey we're gonna need a few minutes right? to run a couple checklists? is that right?p.24
11:11:49CAHOT-1nope just keep goin'.p.24
11:11:50FOHOT-2okay.p.24
11:11:53APRAPRSouthwest thirteen eighty can I get the fuel in pounds and the exact nature of the emergency please?p.24
11:11:59CARDO-1engine ah engine severe damage. engine failure. and exact pounds of fuel * fifteen seventeen twenty one * thousand.p.24
11:12:13HOTHOT-?hello?p.24
11:12:14APRAPRthank you.p.25
11:12:16CAHOT-1hello?p.25
11:12:23CAHOT-1think we had a rapid D as well.p.25
11:12:25FOCAM-2I know.p.25
11:12:27FOHOT-2so ah.p.25
11:12:28CAHOT-1alrightp.25
11:12:28FOHOT-2I'm off of oxygen we're below ten thousand feet.p.25
11:12:36FOHOT-2okay choose one high airframe vibration occurs and continues after shutdown.p.25
11:12:47CACAM-1you know what? you really should.p.25
11:12:50FOHOT-2I can't hear you.p.26
11:12:52FOHOT-2I'll take you off a mask.p.26
11:12:54CACAM-1yeah thank you.p.26
11:12:55FOHOT-2* * *.p.26
11:12:57CACAM-1hah.p.26
11:12:58FOHOT-2okay there's your heading select we're down to six thousand.p.26
11:13:00CACAM-1heading select okay. you might have to take the aircraft for just a minute I haven’t got I have got it trimmed real well. but we've got a-.p.26
11:13:04FOHOT-2okay.p.26
11:13:05FOHOT-2I'll take it.p.27
11:13:08FOHOT-2we're down to six so I'll * keep goin' down.p.27
11:13:12CACAM-1* * * just hold it for just a second.p.27
11:13:19APRAPRSouth * thirteen eighty fly heading zero niner zero descend and maintain four thousand.p.27
11:13:22CACAM-1and we're got. severe damage. alright. I've got it back.p.27
11:13:26FORDO-2four thousand heading zero nine zero Southwest, thirteen eighty.p.27
11:13:31CACAM-1four thousand.p.27
11:13:34FOHOT-2'kay. check your speed.p.27
11:13:36CACAM-1yeah I'm trying to slow down on purpose.p.27
11:13:42CACAM-1and ah let's plan on landing with.p.28
11:13:44APRAPRand Southwest thirteen eighty you going to go right in or do you need extended final?p.28
11:13:47CAHOT-1extended final.p.28
11:13:48CARDO-1extended final.p.28
11:13:50APRAPRthank you.p.28
11:13:51FOHOT-2yeah we got a couple a checklists to run.p.28
11:13:53CAHOT-1yeah I think it -p.28
11:13:54FOHOT-2I wanna talk to the girls as well. we don't know what happened back there.p.28
11:13:56CAHOT-1ah. you talk to the girls. I've got everything here.p.28
11:14:00FOHOT-2okay.p.29
11:14:02APRAPRSouthwest thirteen eighty contact approach now on one two eight point four.p.29
11:14:07CARDO-1Southwest thirteen eighty one two eight point four. we need a single channel no more channel switching.p.29
11:14:14APRAPRthirteen eighty you're on approach frequency one two eight point four. you're where you should be. maintain four thousand and ah do you need any further assistance from me? what type of final do you want? I heard short. or a long.p.29
11:14:24CARDO-1yeah, we're gonna need a long final.p.29
11:14:24FOINT-2you guys there? hello?p.29
11:14:26APRAPRI'm gonna let you drive until you tell me you wanna turn base okay, so ah.p.29
11:14:30CAHOT-1tell.p.29
11:14:31APRAPRat least a twenty five mile final, longer than that I'll have to do some coordination but that'll be fine we'll get that done for you.p.30
11:14:36FOHOT-2I've got no reply from the back.p.30
11:14:37CARDO-1okay, twenty is good. and ah, we may need shorter here in a moment. tell me the runway we're settin' up for.p.30
11:14:45APRAPRset up for two -p.30
11:14:47CARDO-1say again.p.30
11:14:49CAHOT-1no reply in the back?p.30
11:14:50APRAPRSouthwest thirteen eighty you'll be landing two seven left, two seven left today. and ah you just let me know when you need to turn base ah I ah right now I only have one person in front of you which is a Southwest * I'm sure he'll pull off if you need to go.p.30
11:15:00◦CAM[sound of chime].p.31
11:15:01CAHOT-1okay, talk to the girls.p.31
11:15:02FOFA-2we're goin' down.p.31
11:15:04FOINT-2hello it's @.p.31
11:15:04FOFA-2he we got * * a window open and somebody - is out the window.p.31
11:15:09FOINT-2okay.p.31
11:15:09FOFA-2we- we're almost landing.p.31
11:15:10FOINT-2okay we wer' we're coming down is everyone else in their seats strapped in?p.31
11:15:14FOFA-2yeah everyone still in their seats, we have people have been helpin' her get in I don't know what her condition is. but the window is completely out.p.32
11:15:23FOINT-2okay we're gonna slow down.p.32
11:15:24FOHOT-2slow down to two hundred ten knots right now.p.32
11:15:26FOFA-2* * * (alrighty) are we almost there?p.32
11:15:29FOINT-2yes we're gonna land as soon as we can.p.32
11:15:29CARDO-1* * * * we're gonna need to slow down a bit.p.32
11:15:29FOFA-2okay, thank you.p.32
11:15:33FA-FA-?[unintelligible background voices].p.32
11:15:33FOFA-2oh no.p.33
11:15:34APRAPRSouthwest thirteen eighty, speed is your discretion. maintain ah at any altitude above three thousand feet and you let me know when you want to turn base.p.33
11:15:38◦HOT[sound similar to chime].p.33
11:15:42CARDO-1alright down to three thousand.p.33
11:15:45FOFA-2ladies and gentlemen please remain seated we’re * * back ladies and gentlemen we are almost landing.p.33
11:15:47FOHOT-2okay we have somebody that's flown outside the *.p.33
11:15:54CAHOT-1alright. severe damage. ah let's just ah. Let’s just a let’s do severe damage checklist and let’s get it turned in *.p.33
11:16:02FOHOT-2okay isolation valve closed, pack affected side off, A-P-U bleed switch off choose, A-P-U available for start, start.p.33
11:16:15CAHOT-1okay if we're going to do a flaps five landing (I believe).p.34
11:16:18FOHOT-2flaps five.p.34
11:16:19CAHOT-1because I don't know the controllability of this thing. gimme flaps one.p.34
11:16:26FOHOT-2flaps one.p.34
11:16:31CARDO-1Southwest thirteen eight'd like to turn, start turning, inbound.p.34
11:16:39FOHOT-2so we'll do a visual?p.34
11:16:39FOFA-2everybody breathe and relax. everybody breathe we are almost landing.p.34
11:16:44FOFA-2* * * * everybody breathe we are almost there.p.34
11:16:47APRAPRSouthwest thirteen eighty turn ah just start turning southbound there there's Southwest seven three seven on a four mile final be turning southbound start looking for the airport it's off to your right and slightly behind you there. and ah altitude is your discretion use caution for the ah downtown area maintain ah advise you maintain at or above two thousand two hundred per ah the M-V-A.p.35
11:16:50FOFA-2* *.p.35
11:16:56◦CAM[sound of altitude alert tone].p.35
11:17:04CARDO-1okay could you have the ah medical meet us there on the runway as well we've got ah injured passengers.p.35
11:17:12APRAPRinjured passengers okay and are you is your airplane physically on fire?p.35
11:17:16CARDO-1no it's not on fire but part of it's missing.p.35
11:17:22CARDO-1they said there’s a hole and ahm someone went out.p.35
11:17:27APRAPRahm, I'm sorry you said there was a hole and somebody went out?p.36
11:17:28CACAM-1okay landing gear.p.36
11:17:30CARDO-1yes.p.36
11:17:31CAHOT-1okay, landing gear.p.36
11:17:32APRAPRSouthwest thirteen eighty it doesn't matter ah we'll work it out there so the airport's just off to your right report it in sight please.p.36
11:17:33◦CAM[sound of chime].p.36
11:17:35◦CAM[sound of altitude alert tone].p.36
11:17:37CARDO-1in sight. Southwest thirteen eighty airport's in sight.p.36
11:17:41APRAPRSouthwest thirteen eighty you’re cleared visual approach two seven right contact the tower on one one eight point five.p.37
11:17:45CARDO-1okay cleared the visual two seven right.p.37
11:17:46◦CAM[sound of increased background noise].p.37
11:17:48APRAPRtwo seven left and tower's on eighteen five.p.37
11:17:50CARDO-1we're goin' on two seven left. and switchin' tower good day.p.37
11:17:56CAHOT-1alright flaps to five.p.37
11:17:59FOHOT-2five.p.37
11:18:02CAHOT-1thank you. and give me. give me a good speed for five.p.37
11:18:02FOHOT-2[sound of numbers recited under the breath].p.38
11:18:11FOHOT-2okay, you're set up for the I-L-S.p.38
11:18:14FOHOT-2ah one. flaps five are you sure? how about just fifteen? it's something we know.p.38
11:18:25CAHOT-1okay. I'm gonna plan on. yeah, yes.p.38
11:18:30FOHOT-2fifteen? one forty three. one forty eight.p.38
11:18:37FOHOT-2there's flaps.p.38
11:18:38CAHOT-1alright, we're gettin' a little low. you have the right frequency for this?p.38
11:18:45FORDO-2Phila tower Southwest ah thirteen eighty landing on ah two seven right.p.38
11:18:48◦CAMglide slope, glide slope, glide slope [electronic voice].p.38
11:18:48CAHOT-1heavenly father * * *. [spoken under the breath].p.39
11:18:53ATCTWRSouthwest thirteen eighty wanna land two seven right?p.39
11:18:56CAHOT-1No.p.39
11:18:57FORDO-2ah two seven left I'm sorry two seven left.p.39
11:18:59ATCTWRSouthwest thirteen eighty runway two seven left cleared to land wind two eight zero at one nine gust two five.p.39
11:19:06FORDO-2two seven left cleared to land ah Southwest thirteen eighty.p.39
11:19:11FOHOT-2hold on I'm getting you.p.39
11:19:18FOHOT-2okay. so we're a little low. we're at flaps five right now. ah your speed for flaps fifteen would be -.p.39
11:19:25CAHOT-1its taking us a little time to get back on it.p.40
11:19:28◦CAMglide slope [electronic voice].p.40
11:19:31CAHOT-1would you put visual on my HUD for me V-M-C?p.40
11:19:33◦CAMglide slope [electronic voice].p.40
11:19:39◦CAMglide slope [electronic voice].p.40
11:19:49FOHOT-2okay five hundred feet. landing gear down. flaps five. speed brakes * armed.p.40
11:19:53CAHOT-1uh oh, that's gone ah there we go.p.40
11:19:55◦CAMglide slope [electronic voice].p.40
11:19:56CAHOT-1before landing checklist.p.40
11:19:57FOHOT-2speedbrake?p.41
11:19:58CAHOT-1armed. with a green light.p.41
11:20:00FOHOT-2landing gear?p.41
11:20:01CAHOT-1you do it if I don't see it.p.41
11:20:02◦CAMglide slope, glide slope, glide slope, glide slop, glide slope [electronic voice]. too low terrain [electronic voice].p.41
11:20:02CAHOT-1down green light.p.41
11:20:04FOHOT-2flaps are fif-.p.41
11:20:05CAHOT-1I can't hear you.p.41
11:20:07FOHOT-2flaps?p.41
11:20:08CAHOT-1position five green light.p.42
11:20:10FOHOT-2alright.p.42
11:20:10◦CAMglide slope, glide slope, glide slope, glide slop, glide slope [electronic voice]. too low terrain, too low terrain [electronic voice].p.42
11:20:11FOHOT-2your speed is good.p.42
11:20:13◦CAM[heads down, stay down; from the passenger cabin; spoken repeatedly].p.42
11:20:20FOHOT-2okay, looking good, speed's one eighty.p.42
11:20:20◦CAMglide slope [electronic voice]. too low terrain, too low terrain [electronic voice].p.42
11:20:22FOHOT-2fifty feet.p.42
11:20:24FOHOT-2thirty feet.p.43
11:20:27◦CAMten [electronic voice].p.43
11:20:27FOHOT-2ten.p.43
11:20:31FOHOT-2'kay, extended.p.43
11:20:32◦CAM[sound consistent with nose gear touchdown].p.43
11:20:34FOHOT-2one deployed.p.43
11:20:37FOHOT-2six thousand feet remaining.p.43
11:20:43CAHOT-1thank you lord. thank you thank you thank you lord.p.43
11:20:47FOHOT-2eighty knots.p.43
11:20:51FOHOT-2sixty knots.p.44
11:20:56CAHOT-1I'm gonna get off.p.44
11:20:57FOHOT-2okay d'you need me to tell them to - to not we're not gonna evacuate?p.44
11:21:01CAHOT-1yeah.p.44
11:21:02FOHOT-2stay in seats?p.44
11:21:03OBFA-3* * stay in your seats though. stay in your seats until we know from the captain what -.p.44
11:21:03FOFA-2[unintelligible].p.44
11:21:07FOINT-2okay listen up, listen up, this is the flight deck, stay in your seats, stay in your seats we're pulling off the runway, emergency equipment will be pulling up stay in your seats.p.44
11:21:17ATCTWRSouthwest thirteen eighty right turn when you're able. if you wanna stop wherever you need to is fine.p.45
11:21:23CARDO-1thank you we're gonna stop right here by the ah fire truck thanks guys for the help.p.45
11:21:31CAHOT-1alright, ah I'm gonna get this out, and.p.45
11:21:38CAFA-1* because we have a serious situation right now, and this needs to be taken seriously, okay?p.45
11:21:43CAPA-1alright ladies and gentlemen this is your captain the fire truck's comin' up on the captains side everyone remain seated and we'll get everybody off as soon as possible. thank you for cooperating listen to your flight attendants.p.45
11:21:56◦CAM[sound of chime].p.45
11:21:57CAINT-1go ahead.p.45
11:21:57CAFA-1hey do I need to open the slide?p.45
11:22:00CAINT-1ah no not right now is it how is there smoke?p.46
11:22:03OBFA-3there is no smoke right now but we have a full window open, we're doing compressions on someone (in the aircraft).p.46
11:22:07CAINT-1okay you just take care of the people don't get out yet.p.46
11:22:09OBFA-3okay we will not get out yet.p.46
11:22:10CAINT-1thanks bye.p.46
11:22:12CAHOT-1alright.p.46
11:22:12HOTHOT-?we're on the ground.p.46
11:22:12FORDO-2do you have a frequency for our fire, chief?p.46
11:22:15ATCTWRSouthwest thirteen eighty if go over to one three five point one they'll.p.47
11:22:19CAHOT-1what, sorry, sorry.p.47
11:22:21FOHOT-2one three five point one.p.47
11:22:24CAHOT-1one three five, one.p.47
11:22:26CARDO-1and fire truck this is captain from seven seven two.p.47
11:22:33ATCTWRfire truck twenty one that's the captain there go ahead.p.47
11:22:35CARDO-1yes sir I believe captains side is where we had the damage, and that's the engine that went out.p.47
11:22:41CAARFF-1ah yeah we we’re, we’re examining damage now check for a heat source ah is there any injuries inside the aircraft itself w- also we had no signs of any smoke or fire from the outside right now.p.47
11:22:55CARDO-1okay we do have injured inside so as soon as ah we can get those taken care of that'd be great.p.48
11:23:03CAHOT-1alright, do we ah let’s shut down our engine here. you get us on A-P-U? are we on A-P-U?p.48
11:23:08FOHOT-2yes we're on A-P-U.p.48
11:23:11CAARFF-1we we're gonna get you back to the gate but first we wanna make sure * * outside * smoke or heat.p.48
11:23:11CAHOT-1alright.p.48
11:23:13FOCAM-2do you wanna put the flaps down? should we put the flaps down just in case we have to evacuate, later on?p.48
11:23:19CACAM-1yeah.p.48
11:23:22CACAM-1it'll be, electrical. ah, get your electrics on.p.48
11:23:26CARDO-1alright we're to- we're puttin' our flaps down just in case because we did have some smoke initially up here.p.49
11:23:48CAHOT-1alright, I'm gonna go back there, and ah you've got the helm. we've got, let’s do our shutdown checklist.p.49
11:23:55FOCAM-2yup, I've got it.p.49
11:23:57FOCAM-2parking brake set?p.49
11:23:59CAHOT-1setp.49
11:23:59FOCAM-2start levers?p.49
11:24:00CAHOT-1cutoffp.49
11:24:01FOCAM-2fuel pumps?p.49
11:24:02CAHOT-1ahh.p.50
11:24:05CAHOT-1one on.p.50
11:24:06FOCAM-2window heat?p.50
11:24:07CAHOT-1off.p.50
11:24:07FOCAM-2probe heat?p.50
11:24:08CAHOT-1off.p.50
11:24:08FOCAM-2anti ice?p.50
11:24:09CAHOT-1off.p.50
11:24:10FOCAM-2hydraulic pumps?p.50
11:24:10CAHOT-1electrics, we were using 'em.p.51
11:24:12FOCAM-2'kay it's it's done.p.51
11:24:13ARFARFF-1 foxtrot twenty one ARFF command to pilot seven thirty seven, Southwest.p.51
11:24:15CACAM-1*. off.p.51
11:24:19FOHOT-2start switches?p.51
11:24:21CAHOT-1eh, off.p.51
11:24:23FOHOT-2oil quantity?p.51
11:24:24CAHOT-1is ahm, seventy three.p.51
11:24:27FOHOT-2hydraulic quantity?p.51
11:24:28CAHOT-1is ah.p.52
11:24:29ARFARFF-1 Philly tower. foxtrot twenty one.p.52
11:24:31FOHOT-2radar?p.52
11:24:31ATCTWRtwenty one *.p.52
11:24:32CAHOT-1radar is off * *.p.52
11:24:34ARFARFF-1 can we talk to the pilot again?p.52
11:24:35FOCAM-2transponder?p.52
11:24:39CACAM-1alright I'm just gonna check in back.p.52
11:24:39FORDO-2go ahead for southwest ah thirteen eighty.p.52
11:24:43FORDO-2Southwest thirteen eighty is up on thirty five one.p.53
11:24:49CACAM-1[sounds of captain in cabin briefing passengers and in- flight crew on job well done and status of the deplaning]. [sound of clapping].p.53
11:24:51ATCTWRfoxtrot twenty one that’s the pilot there go ahead.p.53
11:24:55ARFARFF-1 alright how many injuries do you have on the aircraft?p.53
11:24:57FORDO-2we're trying to ah, were trying to figure it out right now. standby.p.53
11:25:12FOHOT-2@ @? Alright.p.53
11:25:18CAOPS-1* * to bring them out?p.53
11:25:20CAARFF-1Philly ARFF command we're gonna have busses come over for ya, and were gonna deplane and ah have some paramedics come on and take a look at the patients.p.53
11:25:34FOHOT-2@ @ how many injuries do we have?p.54
11:25:36CAARFF-1pilot copy that information?p.54
11:25:38FORDO-2say again for pilot.p.54
11:25:39CAARFF-1truck comin' over, and we're gonna board the plane and take a look at the passengers. and we're gonna have some busses come over * * plane. we have a fuel-p.54
11:25:46FORDO-2okay board on the ah forward crew entry door left hand side.p.54
11:25:52FOHOT-2okay, you need to undo the slide over here.p.54
11:25:55CAMCAM-?okay.p.54
11:25:55CAARFF-1are we able to board on the ah R-1?p.54
11:25:58CAFA-1open the slide for them to come out?p.55
11:26:00FOHOT-2no. no, no, no, no.p.55
11:26:01CACAM-1he's got EMSs coming in.p.55
11:26:02FORDO-2ah, we can if you need that, yes.p.55
11:26:06FOHOT-2they need to undo both front slides.p.55
11:26:08CAHOT-1okay, open up.p.55
11:26:09CAMCAM-?* * * *.p.55
11:26:10FOHOT-2un, un, no unlatch.p.55
11:26:11CAHOT-1no, no.p.55
11:26:12CACAM-1unlatch, meaning don't, okay.p.56
11:26:13FOHOT-2*.p.56
11:26:14CAHOT-1*.p.56
11:26:14FORDO-2* you gonna bring air stairs up fire chief?p.56
11:26:16CAHOT-1get your girt bars up.p.56
11:26:17FA-FA-?okay.p.56
11:26:18CAHOT-1girt bars up.p.56
11:26:20FA-FA-?flight attendants disarm doors.p.56
11:26:22CAHOT-1okay, I got the comm now they're doing girt bars up.p.56
11:26:25FOHOT-2ah. it's hard to talk to him.p.57
11:26:28◦CAM[unintelligible background conversation].p.57
11:26:28FOHOT-2he-.p.57
11:26:31CAHOT-1okay. they got the guy that went out. they pulled him back. his face is very bad.p.57
11:26:36FOHOT-2okay.p.57
11:26:38CAHOT-1why don't you text company or call company. tell 'em where we are.p.57
11:26:44FOHOT-2you have my phone.p.57
11:26:45CAHOT-1oh yes I took it off. ahm. we didn't have hydraulics comin' in either.p.57
11:26:50FOHOT-2we had no hydraulics, no oil, we lost our engine.p.57
11:26:53CAHOT-1well, that was, interesting.p.58
11:26:56CAHOT-1good job on the initial ha- handling. that was a, crazy ride.p.58
11:27:10CAMCAM-?aft doors disarmed and cross-checked.p.58
11:27:37CAMCAM-?* real quick * there are no more injuries that I have *.p.58
11:27:47CAHOT-1did, huh? okay well let him come on, is is he comin' on? aha.p.58
11:27:56CAMCAM-?not yet.p.58
11:27:58CARDO-1and this is ah thirteen eighty we need EMS on-board is there a way to get them up here?p.58
11:28:09FOCAM-2@ this is @ @ ah thirteen eighty ah we've ah are you aware of our situation at all? [consistent with cell phone call]p.58
11:28:11ATCTWRfoxtrot twenty one did you copy that?p.59
11:28:23CAARFF-1foxtrot twenty one.p.59
11:28:25ATCTWRyeah they wanna know if they can get EMS on-board the aircraft sir.p.59
11:28:27FOCAM-2* there we had we lost a window, we lost a window, and a passenger got pulled out the window, they were able to pull him in. we lost ah we lost I think hydraulics and we have diverted into Philly. we're safe on the ground withp.59
11:28:27EMSEMSresponding right now. [consistent with cell phone call]p.59
11:28:29CAARFF-1we're in the process bringin' EMS on.p.59
11:28:31ATCTWRgood thank you.p.59
11:28:39CAHOT-1(but) he's dead. [spoken at a whisper].p.59
11:28:55FOCAM-2no, ah we don't we don't know we we ah don't know, we we had a rapid decompression. yes. ahm we're having fire trucks. yes, yes I am am. but I, I think everybody's gonna I, I believe everyone’s going to be okay I, uh, we have the paramedics here, they're trying to get on the plane. and ah we'll call you back in a little while. okay. okay [consistent with cell phone call]p.60
11:29:27CAMCAM-?if there's anyone that needs medical attention please let me know right now.p.60
11:29:36CAMCAM-?thank you for getting us here safely guys.p.60
11:29:38CAHOT-1you're welcome.p.60
11:29:40FOCAM-2let's think about what else we need to do.p.60
11:29:42CAHOT-1*.p.60
11:29:43FOCAM-2how are they getting this on-board the plane? to get him off.p.60
11:29:46CAHOT-1oh. they have a big ah.p.61
11:29:50CACAM-1* gonna just go see because, he said he was bringing around * * *.p.61
11:29:58◦CAM[unintelligible conversation].p.61
11:30:13CAMCAM-?'kay they're coming with a (ladder).p.61
11:30:20CAMCAM-?(ladies and gentlemen) medical is coming now please clear the aisle, please clear the aisle. * * right through here. * * * where is he. * * * defibrillator * * * [unintelligible conversation].p.61
11:30:38ARFARFF-?where is he?p.61
11:30:53FOCAM-2it's just the one guy, that's hurt?p.61
11:30:55CACAM-1* lady.p.61
11:30:56FOCAM-2a lady.p.62
11:30:57CACAM-1yeah. * * * * *.p.62
11:31:28FOCAM-2okay uhm. * told dispatch * * *. we're shut down. ahm.p.62
11:31:40CACAM-1because we only have the one injury.p.62
11:31:44FOCAM-2we probably need to pull the cockpit voice recorder circuit breaker.p.62
11:31:56FOCAM-2it's on your side.p.62
11:31:58CAHOT-1oh, you know, I just saw this great thing in here.p.62
11:32:03CAHOT-1yeah. was it smoky back there? it got smoky up here or something. no I got smoke over here in the air. yeah. I, I had it over here.p.62
11:32:07CAMCAM-?it got smoky for a hot second.p.63
11:32:09FOCAM-2wha- it was on the ground, right?p.63
11:32:15CAMCAM-?I had it over here.p.63
11:32:16CAMCAM-?the big thing was, when the window blew, ah that's all the debris came in, pieces * * everywhere.p.63
11:32:24CACAM-1well it was rapid depressure, I know it was crazy thank you for keeping your cool back there.p.63
11:32:41ARFARFF-?@, bag and oh two, bag and oh two.p.63
11:32:45CACAM-1yeah.p.63
11:32:46FOARFF-2did you pull the fire handle on it? on number one?p.63
11:32:50FOCAM-2yes.p.63
11:32:50CACAM-1yes.p.64
11:32:51FOARFF-2is there still power on the airplane?p.64
11:32:52CACAM-1yes.p.64
11:32:52FOCAM-2yes.p.64
11:32:53FOARFF-2thank you. just wanna make sure. * * fuel *.p.64
11:32:57CACAM-1yes.p.64
11:32:59CACAM-1well I guess whenever it blew up those lines that valve doesn't do anything with ah-.p.64
11:33:07CACAM-1well we have it shutoff at the ah at the ah fire valve. I mean-p.64
11:33:12FOARFF-2did you pull the fire handle up?p.64
11:33:13CACAM-1yeah.p.65
11:33:14FOCAM-2yes.p.65
11:33:14FOARFF-2okay, so * * * all the breakers are in?p.65
11:33:18FOCAM-2yeah they are in. they're all in.p.65
11:33:21CACAM-1breakers are in.p.65
11:33:36CAHOT-1alright, let's see, we're lookin' for uhm I had circuit breakers located in here, the other day, when I was meandering through. okay here we go, ah, * flight controls * miscellaneous *.p.65
11:33:44FOCAM-2captain audio. interphone and warning.p.65
11:34:28FOCAM-2here we go. make no statement. voice recorder circuit breaker contact dispatch call SWAPA. you do that I'll contact SWAPA.p.65
11:34:39CACAM-1do what, all of the above? [sound of laughter] I'll call dispatch.p.66
11:34:43FOCAM-2no, no, I mean you need to pull the circuit breaker. That's our next step.p.66
11:34:46CACAM-1oh.p.66
11:34:50CAMCAM-?[unintelligible conversations].p.66
11:35:17CAMCAM-?you want webbing down there?p.66
11:35:19FOCAM-2I need to talk to the officer on duty emergency. it is. [conversation consistent with a cell phone call].p.66
11:35:27CACAM-1* * to do whatever we need to do. right now keep the passengers come of it may be good to @ it may be good just * water * * * I mean bringing cans rather than giving to people *.p.66
11:35:40FOCAM-2@ @ first officer [speaker spells out last name]. yes. thirteen eighty. [speaker recites a phone number]. yes we're okay. we're at Philly, I got another call, standby. [conversation consistent with a cell phone call].p.67
11:35:45CAMCAM-?* * *.p.67
11:36:27FOCAM-2this is @. yeah what's up? okay, list- li- I need you, sir can you please listen to me? I have an emergency situation right now. I've diverted into Philadelphia. we have a possible passenger that's in very deep emergency ah medical condition right now. I don't have time to deal with scheduling. we'll, we'll call you. yeah. we'll ca- okay. bye- bye. [conversation consistent with a cell phone call].p.67
11:36:27CACAM-1@ @ @ hey I got a quick question. where is the cockpit recorder circuit breaker? * * * * lost * * pressurization * * * *. oh I found it, I found it. flight recorder. I'm gonna pull all three. * * * okay. I just pulled all three. * * yeah we will * * lost engine * [conversation consistent with a cell phone call].p.67
11:36:31CAMCAM-?* * blue bag * * blue bag * *.p.67
11:36:41CAMCAM-?yup * blue bag *.p.68
11:36:51CAMCAM-?* I don't know yet. yup. * * * to (help). * * * * *.p.68
11:37:06FOCAM-2hello? are you there? is this SWAPA? okay I just had some * * * okay. uhm whadda, what do you need? ah a window blew out of our airplane. a rapid decompression. okay. [conversation consistent with a cell phone call].p.68
11:37:38FOCAM-2did we get this, circuit breaker?p.68
11:37:40CACAM-1yeah.p.68
11:38:02CAMCAM-?[barely intelligible communication from ground or ARFF personnel].p.68
11:38:03CAHOT-1so, I'm just wondering so I can tell the passengers. ahm, we're gonna wait here until we have everything secured and then get.p.68
11:38:19CAHOT-1okay. okay. * tell 'em what's goin' on.p.68
11:38:34CACAM-1[barely audible sounds consistent with captain briefing passengers on status of the deplaning process].p.69
11:39:46◦CAM[unintelligible background voices].p.69
11:39:48FOCAM-2yes. hello? okay are you with SWAPA safety? ah. ahm, yes. now we had a window blow out and a passenger fly out the window. they caught her. yes a passenger was outside the airplane and they pulled her back in. @ @ [speaker spells out last name] eight @. na I'm the first officer she's busy. ah LaGuardia to Dallas, we're in Philadelphia. ah, uhm, thirty eight thousand? * * * * thirty eight we were at thirty eight and we had been for a while. ah, I don't but I'm guessing on the captain’s side, that's the engine we lost. we lost an engine and ha- and hydraulics. yes. yes. yes. ah I think that's right, yeah. ah no we had some quantity. yeah. yeah we had about. right now we have fifty six percent. * * female she's in really bad shape. she's in bad, bad shape. I would say that but I'm not a doctor. yeah. most I think maybe the top half. I don't know it’s very hard to get information. I don't know. [conversation consistent with a cell phone call].p.69
11:42:14◦CAM[sound of siren].p.69
11:42:59FOCAM-2did the engine blow up?p.70
11:43:00CACAM-1ah the forward, forward section here on.p.70
11:43:14FOCAM-2okay, it loo- it looks like we lost a couple of the fan blades on, on, on, th- ah the ah the ah inlet. and the engine ah I thi- I hard to guess. is this recorded? okay ahm I think a fan blade ble- I think the engine blew up I think a fan blade pierced our window I think we had a rapid decompression because of that. that's what I think happened. [conversation consistent with a cell phone call].p.70
11:43:19CACAM-1forward section.p.70
11:43:42CACAM-1oh yeah.p.70
11:43:46FOCAM-2we did do a high dive, yeah. a controlled high dive, yeah. [conversation consistent with a cell phone call].p.70
11:43:55◦CAM[sound of clapping].p.70
11:44:04FOCAM-2it was like it seized. it was like, it was just. it was chaos dude it was chaos. it it it seized, it. yeah. is there anything else you need right away from us? we shouldn't be making any statements to anybody is that correct? I called the dispatch, I just gave them a brief overview of what happened. we are, we're trying to get the passengers off. yeah yeah no no we're stopped on the we're off the runway they got air stairs out here * *. [conversation consistent with a cell phone call].p.71
11:44:10CACAM-1it was seized and there was no hydraulics.p.71
11:44:29◦CAM[unintelligible conversation].p.71
11:46:58OBARFF-3alright * * * ah ah you know what we'll transport * yeah let them go we'll get * * we'll clean him up alright ya let them go. clean ya, there's another medic unit coming they'll clean you up.p.71
11:47:27FOCAM-2[sounds consistent with a personal cell phone call].p.71
11:47:57OBARFF-3you got everything shutdown including radar?p.71
11:48:01FOCAM-2everything is shutdown except the APU is running.p.72
11:48:04OBARFF-3okay. just as long as the radar is shut down.p.72
11:48:08FOCAM-2the radar is shut down yes.p.72
11:48:09OBARFF-3I don't want my chief killed.p.72
11:48:29FOCAM-2hey what's up?p.72
11:48:30CAGND-1you okay? making sure yo- you're alright.p.72
11:48:33FOCAM-2yeah.p.72
11:48:35CAGND-1I don't know yet. my question for you is. do you think its mechanical, or birdstrike, or or do I have to think like thep.72
11:48:35FBIFBIis coming out? * * huh?p.72
11:48:46FOCAM-2mechanical, I'm not supposed to say things- it happens, it happens.p.73
11:48:48CAGND-1I'm only * really concerned like terrorist, that's what we're-p.73
11:48:52FOCAM-2nop.73
11:48:53CAGND-1okay, okay, okay. I know, I'm just, I'm just.p.73
11:48:59FOCAM-2a hundred percent.p.73
11:49:00CAGND-1okay I appreciate it. but are you okay?p.73
11:49:03CAGND-1I'm here I'm here to *.p.73
11:49:03FOCAM-2I'm okay.p.73
11:49:04FOCAM-2yeah I appreciate it. were gonna-p.73
11:49:07OBARFF-3how many souls you have on board?p.74
11:49:08FOCAM-2ahm. hold on.p.74
11:49:12OBARFF-3* * * the flight attendant * * in the back * *.p.74
11:49:16FOCAM-2just give me a second.p.74
11:49:17OBARFF-3I'm trying to get a head count.p.74
11:49:19◦CAM[sounds consistent with flight attendant passenger announcement].p.74
11:49:22FOCAM-2I wanna say one forty seven.p.74
11:49:24CAMCAM-?one forty seven?p.74
11:49:25OBARFF-3one forty seven counting crew?p.74
11:49:28FOCAM-2that's one forty two plus two that's one forty four plus five crew one forty nine total.p.75
11:49:36OBARFF-3one forty nine total?p.75
11:49:36FOCAM-2one forty nine total souls on board.p.75
11:49:36◦CAMfoxtrot twenty one driver foxtrot twenty one.p.75
11:49:39OBARFF-3one forty nine, total.p.75
11:49:41FOCAM-2total.p.75
11:49:41OBARFF-3okay and we just transported one so one's down so * * * you should have one forty eight on board.p.75
11:49:46FOCAM-2okay.p.75
11:49:47◦CAM[sound consistent with cell phone ringtone].p.75
11:50:07◦CAM[unintelligible background conversations].p.76
11:51:55◦CAM[sounds consistent with initiation of passenger deplaning activities].p.76
11:53:14CAMCAM-?okay I need about fifty people first.p.76
11:57:02CACAM-1clear the aisle's please clear the aisle we got something coming up clear the aisles.p.76
11:57:21◦CAM[sounds consistent with passenger deplaning activities].p.76
11:58:52CAMCAM-?* * send out update to the chief * * update about * * * okay the deputy the chief * *.p.76
11:59:02◦CAM[unintelligible background conversations].p.76
12:16:14CACAM-1alright * * APU * *.p.76
12:16:25FOCAM-2we don't have any power so.p.76
12:16:28CACAM-1I mean just you know like this.p.77
12:16:29FOCAM-2yeah.p.77
12:16:30CAMCAM-?first officer?p.77
12:16:31FOCAM-2yes.p.77
12:16:31CAMCAM-?okay I have the deputy chief wants to talk to you. er the commissioner wants to talk to you. when you get a chance. as soon as * * * as soon as everybody’s off *.p.77
12:16:40FOCAM-2oh okay.p.77
12:16:51CACAM-1* * * anything we don't need. alright. I'm gonna.p.77
12:17:07CACAM-1well @. good job.p.77
12:17:11FOCAM-2good job to you.p.78
12:17:11CACAM-1I know you didn't have time to go through all of it but I could feel that it was just not in good condition is why-p.78
12:17:17FOCAM-2and she wasn't in good condition.p.78
12:17:19CACAM-1is why I said give us a short one, we'll do checklists, you and I.p.78
12:17:21FOCAM-2that's fine, I understand.p.78
12:17:22CACAM-1you and I between the two of us I knew we wouldn't land with, out the gear. you know what I mean?p.78
12:17:26FOCAM-2yeah.p.78
12:17:26CACAM-1and so, I just thought, you know what we just need to. and the flaps five was my call not a checklist call because of the severe damage. and I could feel -p.78
12:17:33FOCAM-2I understand we and we we didn't know what the damage was and there and actually to look at the leading edge look at the leading edge.p.79
12:17:36CACAM-1I know.p.79
12:17:37CACAM-1and no hydraulics.p.79
12:17:40CACAM-1right I didn't wanna have, asymmetrical.p.79
12:17:43FOCAM-2yeah.p.79
12:17:43CACAM-1too much flap with asymmetrical.p.79
12:17:45FOCAM-2and we had a huge runway. I mean.p.79
12:17:46CACAM-1yeah. yeah.p.79
12:17:48CACAM-1Philly was great call on your part. excellent call.p.80
12:17:50FOCAM-2so.p.80
12:17:51CACAM-1so that's just why I just wanted to know you don't have to defend my skipping of some of the checklists to get on the ground.p.80
12:17:54FOCAM-2no.p.80
12:17:58FOCAM-2* we were. we were in the red.p.80
12:18:01CACAM-1yeah.p.80
12:18:01FOCAM-2we were in the red.p.80
12:18:02CACAM-1yeah. we got put there real fast.p.80
12:18:04FOCAM-2yeah.p.81
12:18:04CACAM-1I mean. because when it happened it was very ha- I could tell it was hard to control I was trying not to do any inputs for you so you could feel.p.81
12:18:11FOCAM-2it was, that's why that's why I put you know, I ah I was back at idle.p.81
12:18:15CACAM-1right.p.81
12:18:17FOCAM-2and I was keeping my feet off the rudders because I was able to.p.81
12:18:19ARFARFF-4captain?p.81
12:18:19CACAM-1yes?p.81
12:18:20ARFARFF-4how are you?p.81
12:18:21CACAM-1good.p.82
12:18:21CARDO-1* * *.p.82
12:18:24◦CAM[discussion between captain and ARFF].p.82
12:18:24CACAM-1thank you guys for being here waitin' on us. it makes people a lot more encouraged to know you'all are right here we're just gettin' off the runway they'd be right * help was on it's way.p.82
12:18:35CAARFF-1yeah as soon as we know, it'd been better if we had a discrete. ah we were goin' back and forth. and ah havin' a discrete frequency I * just kept you on that one line and kept on talking to you. and then I woulda kno-p.82
12:18:45CACAM-1I asked for one but they were like but you're on approach.p.82
12:18:50CAARFF-1we- that was good. because they’re in a process of givin' a discrete frequency.p.82
12:18:53CACAM-1well that would be great.p.83
12:18:54CAARFF-1yeah so ah.p.83
12:18:56CACAM-1do we have any word on our?p.83
12:18:58CAARFF-1it doesn’t, look good I haven't got a * word yet but it doesn't look *.p.83
12:19:04CACAM-1you haven't been back there yet?p.83
12:19:05CAARFF-1you haven't seen the engine yet have you?p.83
12:19:07CACAM-1I, I just- * * but, it was it it tore out our hydraulics. I mean it it's just a mess.p.83
12:19:08FOCAM-2just peakin' out the front.p.83
12:19:12CAARFF-1*.p.83
12:19:16CAARFF-1a FAA's here's here NTSB’s coming * * gonna be a long day for ya.p.84
12:19:22CACAM-1yeah. yeah but we got everybody else here. * I think that's our only injury. and I don't mean to say it lightly.p.84
12:19:33FOCAM-2it'll be the first one in Southwest history. [spoken quietly].p.84
12:19:42◦CAM[sounds consistent with passenger and crew cleanup, paperwork, and deplaning activities].p.84
12:20:22CACAM-1[sound consistent with cell phone call].p.84
12:20:27CACAM-1well the the last person just steppin' off the wheelchair.p.84
12:21:17FCFChow you doin’?p.84
12:21:18FOCAM-2hey what's up?p.84
12:21:18FCFCI am the commissioner the fire commissioner.p.84
12:21:20FOCAM-2okay.p.85
12:21:21FCFCof the of Philadelphia.p.85
12:21:22FOCAM-2yeah.p.85
12:21:23FCFCfirst of all obviously are you both alright?p.85
12:21:25CACAM-1yes.p.85
12:21:26FOCAM-2yes.p.85
12:21:26FCFC* heck of a job. I used to be the boss here, before I became the commissioner and I * -p.85
12:21:34CAMCAM-?captain? were gettin' on the.p.85
12:21:34CACAM-1yes.p.85
12:21:35CACAM-1okay, we'll catch up with you guys.p.86
12:25:45◦CAM[multiple partially audible conversations between crew, maintenance, FAA, and ARFF].p.86
12:27:39FOCAM-2we need a few minutes to write some stuff in our logbook. and then we can go.p.86
12:30:02CAMCAM-?I guess they had you pull some. I see breakers pulled here?p.86
12:30:06CACAM-1ah it was in the checklist to pull, pull some.p.86
12:30:10CAMCAM-?that's FDR CVR.p.86
12:30:13CACAM-1is that the right one?p.86
12:30:15CAMCAM-?yeah. its good.p.86
12:30:17CACAM-1I called uh my friend in maintenance just to make sure I was pulling the right ones.p.86
12:30:20CAMCAM-?yeah.p.87
12:30:25◦CAM[sounds consistent with deplaning activities and crew conversations with ground-based personnel].p.87
12:35:37FOCAM-2@ @.p.87
12:35:38CACAM-1yeah?p.87
12:35:38FOCAM-2DOM is going to take it just leave it * leave * the APU goin'.p.87
12:35:42CACAM-1okay.p.87
12:35:56◦CAM[unintelligible background conversations].p.87
12:38:56◦CAM[sound similar to fire siren].p.87
12:39:03◦CAM[sounds consistent with ground personnel entering the plane for movement off the field].p.87