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Cases › DCA16IA215 › Cockpit voice recorder

AIRBUS A320 232JetBlue Airways

592 lines · 19:40:02.0 – 20:24:26.8 · Wood, SD, 2016-08-12

The NTSB cautions that a transcript is not a precise science and, taken out of context, can mislead. These are the last words of real people — handle with care.
592 of 592 lines
CaptainFirst officerControllersWarningsSounds
The final secondsjump to the end ↓
  • 20:24:00.2CAM-1why won't this give me a # arrival-
  • 20:24:01.5CAM-2go-go-go to the. go back over the white.
  • 20:24:03.5CAM-1I did that.
  • 20:24:03.6CAM-2arrival. okay.
  • 20:24:04.8CAM-1it's like little *.
  • 20:24:11.1CAM-1I went new-new waypoint. or new destination.
  • 20:24:15.4CAM-1ah K-R-A-P.
  • 20:24:16.4CAM-2just put the ah V-O-R in front of it and see if that takes.
  • 20:24:18.7CAM-1yeah. let's see if it takes. K-R-A-P. what's the ah * two eighty? DCA16IA215
  • 20:24:26.8RDO-2nineteen point five JetBlue ah four twenty nine.

Crew communication

592 lines readobservations a human-factors reviewer takes from a transcript — the sterile cockpit, the Board's own notations, rhythm, CRM markers. Not emotions, not scores: the affect is in the audio, and the audio is sealed
59 / 39
floor share · CA / FO %
0%
non-pertinent talk in sterile window
3 · 10 · 28
laughter · delivery · expletives
6 of 26
crew questions unanswered in 8 s
7 of 8
warnings with a crew response in 5 s
CaptainCaptain: 7 in minute 1Captain: 10 in minute 2Captain: 7 in minute 3Captain: 9 in minute 4Captain: 10 in minute 5Captain: 9 in minute 6Captain: 1 in minute 7Captain: 1 in minute 8Captain: 2 in minute 11Captain: 10 in minute 12Captain: 3 in minute 13Captain: 4 in minute 14Captain: 11 in minute 15Captain: 9 in minute 16Captain: 8 in minute 17Captain: 10 in minute 18Captain: 9 in minute 19Captain: 6 in minute 20Captain: 8 in minute 21Captain: 10 in minute 22Captain: 13 in minute 23Captain: 10 in minute 24Captain: 8 in minute 25Captain: 3 in minute 26Captain: 7 in minute 27Captain: 6 in minute 28Captain: 2 in minute 30Captain: 11 in minute 31Captain: 11 in minute 32Captain: 12 in minute 33Captain: 4 in minute 34Captain: 2 in minute 36Captain: 2 in minute 37Captain: 5 in minute 39Captain: 6 in minute 40Captain: 7 in minute 41Captain: 12 in minute 42Captain: 4 in minute 43Captain: 5 in minute 44Captain: 5 in minute 45First officerFirst officer: 7 in minute 1First officer: 6 in minute 2First officer: 4 in minute 3First officer: 2 in minute 4First officer: 5 in minute 5First officer: 7 in minute 6First officer: 3 in minute 7First officer: 1 in minute 10First officer: 3 in minute 11First officer: 3 in minute 12First officer: 4 in minute 13First officer: 6 in minute 14First officer: 9 in minute 15First officer: 4 in minute 16First officer: 2 in minute 17First officer: 8 in minute 18First officer: 1 in minute 19First officer: 3 in minute 20First officer: 4 in minute 21First officer: 6 in minute 22First officer: 6 in minute 23First officer: 6 in minute 24First officer: 8 in minute 25First officer: 8 in minute 26First officer: 4 in minute 27First officer: 1 in minute 28First officer: 2 in minute 30First officer: 7 in minute 31First officer: 8 in minute 32First officer: 12 in minute 33First officer: 7 in minute 34First officer: 3 in minute 35First officer: 5 in minute 36First officer: 4 in minute 37First officer: 3 in minute 38First officer: 6 in minute 39First officer: 4 in minute 40First officer: 7 in minute 41First officer: 12 in minute 42First officer: 6 in minute 43First officer: 4 in minute 44First officer: 3 in minute 45ControllersControllers: 1 in minute 1Controllers: 6 in minute 2Controllers: 2 in minute 4Controllers: 1 in minute 5Controllers: 1 in minute 6Controllers: 1 in minute 8Controllers: 1 in minute 9Controllers: 2 in minute 10Controllers: 2 in minute 11Controllers: 1 in minute 12Controllers: 1 in minute 13Controllers: 1 in minute 14Controllers: 1 in minute 19Controllers: 1 in minute 20Controllers: 1 in minute 21Controllers: 1 in minute 22Controllers: 2 in minute 23Controllers: 1 in minute 26Controllers: 1 in minute 29Controllers: 2 in minute 30Controllers: 2 in minute 31Controllers: 1 in minute 32Controllers: 2 in minute 34Controllers: 2 in minute 37Controllers: 1 in minute 38Controllers: 1 in minute 3919:4019:5020:0020:1020:20
Utterances per minute, one row per speaker on one clock. shaded = sterile-cockpit window · red = end of recording.
Sterile cockpit · 14 CFR 121.542

Windows: 16:56:16–17:04:57, 20:25:45–20:41:38 · basis: recorder pressure altitude below 10,000 ft. Candidate non-pertinent lines below are a first reading for the investigator, not a finding; “@” marks the Board's own non-pertinent-word notation.

No candidate non-pertinent conversation inside the window.

The Board’s own notations

Delivery and physiological notes the transcribers added in brackets, plus # expletives. 134 words are marked unintelligible (*).

  • #19:43:14.3“not * I've had situations where I'm non-revving to Orlando. right. after I'm done with a trip. I'm # exhausted. I'm in the front row. and they hand me blue gloves. DCA16IA215”
  • #19:43:33.7“no # way. I'm not doing it.”
  • #19:44:38.7“no #. yeah. that's.”
  • stammer19:44:45.8“I'm [stammer] I'm done. right. I'm out.”
  • #19:45:19.0“there's some nasty # up there to the right.”
  • #19:54:05.5“you sign for the # airplane.”
  • #19:56:50.1“** they allowed him to leave. are you # kidding me.”
  • #19:56:57.9“this is the # the cruise ship * turn around in mid ocean.”
  • #19:58:37.8“you know what I mean. that's # ridiculous. okay. so.”
  • #19:58:48.6“I-I got @ on the phone. I explain the whole thing. and I- I'm like yeah man you know. we have a very serious situation here. and I said * I'm very close to cancelling this flight. right. you know what the # guy says to me? he's like. ah excuse me @. but captains don't cancel flights. system ops cancels flights. I said well @ [chuckle] I said. with all due respect.”
  • #19:59:15.8“I got news for you. if I go back to the hotel this # flight is cancelled. DCA16IA215”
  • #20:00:17.4“and not only that JetBlue is going to have to call the C-D-C. the C-D-#- C.”
  • #20:00:21.9“no #.”
  • #20:00:22.5“that's #.”
  • #20:00:24.3“that's like high level #.”
  • #20:01:15.0“what the- what the # are they thinking dude.”
  • #20:04:06.5“there-there's no # way I'm taking this airplane. ya' know.”
  • #20:04:09.4“you know # like that dude. I mean it's just crazy. you know.”
  • stammers20:05:01.8“I don't know what field it was. it was-it was ah [stammers] an airport up in the northeast.”
  • #20:05:33.3“he said never # again will I ever let them push me into a corner.”
  • #20:05:37.1“he said it scared the # out of him.”
  • #20:06:08.8“this # wind is killing us bro. we're tracking three zero zero. right. and I got two ninety dialed in.”
  • sound of single chime, similar to passenger call chime overheard from cabin20:09:22.4“[sound of single chime, similar to passenger call chime overheard from cabin]”
  • #20:09:56.1“God-#.”
  • +14 more
Silences of 45 s or more
Concerns voiced, and what followed

Hedged or questioning lines from one pilot in the critical window, with the other pilot’s next words.

  • 20:21:25.7“what's that-”
    → 20:21:26.0“I want to land the airplane. DCA16IA215”
  • 20:22:22.1“are we ah direct something?”
    → 20:22:24.2“Rapid City. there's the airport right there.”
  • 20:22:32.1“alright what are we (doing). DCA16IA215”
    → 20:22:32.7“autopilot's coming off.”
Warnings and the response
  • 20:10:01.7[sound of c-chord, similar to altitude alert]
    → 1.1 s later: 20:10:02.8“#.”
  • 20:10:04.2[sound of cavalry charge, similar to autopilot disconnect]
    → no crew words within 5 s
  • 20:10:08.2[sound of cavalry charge, similar to autopilot disconnect]
    → 3.4 s later: 20:10:11.6“we're goin' down.”
  • 20:10:12.0[sound of cavalry charge, similar to autopilot disconnect]
    → 1.8 s later: 20:10:13.8“you got it?”
  • 20:10:16.2[sound of cavalry charge, similar to autopilot disconnect] DCA16IA215
    → 4.4 s later: 20:10:20.6“alright.”
  • 20:10:19.7[sound of c-chord for 8.3 seconds, similar to altitude alert]
    → 0.9 s later: 20:10:20.6“alright.”
  • 20:16:35.3[sound of cavalry charge, similar to autopilot disconnect]
    → 3.5 s later: 20:16:38.8“** P-A.”
  • 20:22:34.2[sound of cavalry charge, similar to autopilot disconnect]
    → 3.5 s later: 20:22:37.7“and setup for whatever runway is in use. ** the ATIS.”
Questions between the pilots left unanswered
Standard callouts
V1 · not in transcriptRotate / Vr · not in transcriptV2 · not in transcriptPositive rate · not in transcriptGear up · not in transcript1,000 ft · not in transcript500 ft · not in transcriptMinimums · not in transcriptGear down · not in transcriptRunway in sight · not in transcriptGo around · not in transcriptStabilized · not in transcript

“Not in transcript” never means “not said”: a line may be unintelligible, or the recording may not cover that phase.

Language, as counts
Speakerwordsquestionshedgesexclamationsexpletiveschecklistsnon-pertinent lines
Captain2,99924192320071
First officer1,9621410118034
Observer / jumpseat101000004

Read next to the Board’s coded human-factors findings on the case page. The NTSB cautions that a transcript is not a precise science; these are pointers into it, for a trained reader to weigh.

Hover a line to bookmark it or write a note against it — the note keeps the line’s time, speaker and words.

19:40:02.0FOCAM-2maybe it's one. I don't know.p.7
19:40:03.3CACAM-1still not great.p.7
19:40:04.4FOCAM-2it's better though. yeah.p.7
19:40:04.8CACAM-1it's a lot better. yeah.p.7
19:40:06.8CACAM-1a lot of static.p.7
19:40:07.0FORDO-2Center JetBlue ah four twenty nine.p.7
19:40:11.4FORDO-2alright we got you much better now. we tryin' ya' on our ah second radio. we'll stay here with ya'.p.7
19:40:20.6CACAM-1a lot of static man. DCA16IA215p.7
19:40:21.8FOCAM-2yeah it's bad.p.8
19:40:23.5CACAM-1(we're on) the ah.p.8
19:40:30.0FOCAM-2we're not gonna be able to see that (then).p.8
19:40:31.5CACAM-1I know.p.8
19:40:40.3CACAM-1(so).p.8
19:40:44.3FOCAM-2friggin' nordo2 trying to deviate around weather.p.8
19:40:50.6ATCATC[unintelligible staticky reception on radio, latter part staticky to another aircraft]p.8
19:41:08.2CACAM-1yeah now I hear I they're pushing the ah the cleaning thing very hard in training.p.8
19:41:08.3ATCATC[unintelligible staticky reception on radio]p.8
19:41:12.8FOCAM-2cleaning?p.8
19:41:13.2ATCATC[unintelligible staticky reception on radio, latter part staticky to another aircraft] 2 According to the FAA pilot/controller glossary, “Aircraft that cannot or do not communicate by radio when radio communication is required are referred to as ‘NORDO.’” DCA16IA215p.8
19:41:13.4CACAM-1yeah. like up the airplane.p.9
19:41:16.1FOCAM-2here's the deal with that. I'm all about pitchin' in alright.p.9
19:41:19.8CACAM-1(you know) the deal is (at) JetBlue is uhm.p.9
19:41:20.9FOCAM-2(but.)p.9
19:41:24.5ATCATC[unintelligible airline 751 cleared direct Erickson after deviating, staticky transmission]p.9
19:41:24.9CACAM-1they're tone deaf. because I went to my. you know that captain leading edge course?p.9
19:41:30.2FOCAM-2yeah.p.9
19:41:31.0CACAM-1so I went to it. and they brought in the panel of customers right. and uhhhh.p.9
19:41:37.4CACAM-1(we allowed them to you know give us feedback. ask questions right. and unanimously.)p.9
19:41:37.6ATCATC[unintelligible staticky reception on radio]p.9
19:41:44.4CACAM-1unanimously. customers do not want to see pilots clean airplanes. DCA16IA215p.9
19:41:49.6ATCATC[unintelligible staticky reception on radio]p.10
19:41:50.4FOCAM-2airplanes.p.10
19:41:51.2CACAM-1it's like they don't want their heart surgeon cleaning emptying bed pans.p.10
19:41:55.3FOCAM-2right.p.10
19:41:56.3CACAM-1you know they're like you know what. if they want to do it. that's their business.p.10
19:41:58.7ATCATC[staticky to another aircraft, followed by unintelligible static]p.10
19:42:00.6CACAM-1do it out of (sight). okay. and JetBlue's like.p.10
19:42:05.5CACAM-1(and then I got involved. right. I didn't go there. but I said listen. forget about whether we clean or not. I said my biggest issue is that I can't tell you ** I've seen JetBlue crewmembers interfering. not intentionally. interfering with the deplaning process because of jumping from you know one row to the other.)p.10
19:42:29.1FOCAM-2yeah.p.10
19:42:30.5CACAM-1people can't get off. their frustrated. I've seen a JetBlue crewmember head-butt a passenger by mistake. right. DCA16IA215p.10
19:42:36.7FOCAM-2oh no way.p.11
19:42:37.4CACAM-1oh yeah. it's like.p.11
19:42:40.5CACAM-1it's gonna be a lot faster if everyone would-p.11
19:42:42.0FOCAM-2(wait).p.11
19:42:42.5CACAM-1(gets off the airplane and then ** everyone should be off the airplane.)p.11
19:42:46.2FOCAM-2right.p.11
19:42:48.5CAMCAM-?(everybody. JetBlue's like).p.11
19:42:54.3CACAM-1(I don't know. * so. you know. it's ridiculous. I had a guy. I mean.)p.11
19:43:01.9CACAM-1if the crew is very cool. and I have time. once and while I'll go back there and * help a little bit.p.11
19:43:08.6CACAM-1** right but I definitely.p.11
19:43:12.6FOCAM-2it's not regular practice.p.11
19:43:14.3CACAM-1not * I've had situations where I'm non-revving to Orlando. right. after I'm done with a trip. I'm # exhausted. I'm in the front row. and they hand me blue gloves. DCA16IA215p.11
19:43:26.8CACAM-1and I'm like. no.p.12
19:43:28.4FOCAM-2I'm not doing this.p.12
19:43:29.4CACAM-1I'm-I'm off the airplane. I'm-I'm going home. I'm not going to wait for a hundred and fifty people to deplane.p.12
19:43:33.5ATCATC[aircraft inquires about ride reports. CTR responds, not too many complaints and says he assumes a little bit of light chop; staticky transmission]p.12
19:43:33.7CACAM-1no # way. I'm not doing it.p.12
19:43:37.6CACAM-1I had a guy one time. ah in flight.p.12
19:43:42.0CACAM-1airplane swapped in Boston. gate change right. so you know ah. I get off the airplane. I do not clean.p.12
19:43:43.4ATCATC[staticky to another aircraft, followed by unintelligible static]p.12
19:43:51.4CACAM-1get to the gate. guy says to me must be nice. I'm like what. oh not having to clean.p.12
19:43:58.2CACAM-1you know. and I looked at him. I said let me tell you something. this is my logic right. DCA16IA215p.12
19:44:05.7CACAM-1I said. JetBlue wants us to help you flip. they don't expect us *** (they ask that we help you clean). right.p.13
19:44:12.7CACAM-1because they want to turn the airplane quickly. right. ** here's my logic.p.13
19:44:17.6CACAM-1okay. I said if we block in. right. and we're short on time. right.p.13
19:44:24.1CACAM-1well guess what. I'm short on time to do my own job. so I don't have time to help you with yours.p.13
19:44:25.5ATCATC[unintelligible staticky reception on radio]p.13
19:44:29.8CACAM-1okay and if we block in and we have a three-hour sit. then hey you have all the time you need to do your job. and you don't need my help.p.13
19:44:35.9FOCAM-2right.p.13
19:44:38.7FOCAM-2no #. yeah. that's.p.13
19:44:40.5CACAM-1and I've been cleaning back there. and they're sittin' there going.p.13
19:44:44.5FOCAM-2you're like what. DCA16IA215p.13
19:44:45.8CACAM-1I'm [stammer] I'm done. right. I'm out.p.14
19:44:47.2FOCAM-2done right.p.14
19:44:48.6CACAM-1I'm gonna. * I will help but I will not do your job for you.p.14
19:44:52.2FOCAM-2yeah while you're on the phone **.p.14
19:44:53.3CACAM-1you know.p.14
19:44:55.5CACAM-1and ** it is almost like they've become accustomed to. oh yeah well they're going to our job for us we don't have to ***.p.14
19:45:05.1CACAM-1yeah.p.14
19:45:10.4CACAM-1so.p.14
19:45:15.1CACAM-1big big. big big no no.p.14
19:45:19.0FOCAM-2there's some nasty # up there to the right.p.14
19:45:20.5CACAM-1yep.p.14
19:45:22.1CACAM-1it's kind'a wide. DCA16IA215p.14
19:45:25.8CACAM-1so ah. we'll go left and then uh. go around it.p.15
19:45:31.9FORDO-2Center JetBlue four twenty nine we're gonna need left deviations for weather up ahead.p.15
19:45:44.8FORDO-2what was the fix?p.15
19:45:48.0FORDO-2Crazy Woman. got it alright. ah left deviation is approved we'll head direct that way once we're clear of it. JetBlue four twenty nine.p.15
19:45:52.3CACAM-1what's that called Crazy-p.15
19:45:53.1FOCAM-2Crazy Woman.p.15
19:45:53.9CACAM-1are you serious? ha ha ha ha.p.15
19:45:54.6FOCAM-2yeah that's (it.) ha.p.15
19:45:58.8CACAM-1that's hilarious.p.15
19:45:59.6FOCAM-2that's funny. DCA16IA215p.15
19:46:01.4ATCATC[clear, non-staticky communications by ATC and other aircraft]p.16
19:46:22.3FOCAM-2alright I'm back up on one with him.p.16
19:46:24.0CACAM-1alright.p.16
19:46:24.8FOCAM-2I have guard in two.p.16
19:46:36.2FOCAM-2oh man. man.p.16
19:46:51.5◦CAM[sound of thunk]p.16
19:47:05.0ATCATC[clear, non-staticky communications by ATC and other aircraft]p.16
19:47:11.2CACAM-1[CAM-1 begins a non-pertinent conversation/story that lasts for the next 2-minutes 27-seconds. CAM-2 occasionally responds, acknowledging the progress of the story.]p.16
19:48:46.9ATCATC[Delta 730 asked how the rides were ahead. CTR responded, "not bad no complaints." clear, non-staticky transmissions.]p.16
19:49:05.6FORDO-2alright nineteen seventy two that was JetBlue four twenty nine. so long. DCA16IA215p.16
19:49:18.1ATCATC[unintelligible staticky reception on radio, latter part staticky to another aircraft. aircraft asks about a deviation for a cell on the arrival into Denver. response by ATC was unintelligible.]p.17
19:49:39.3◦CAM[crew begins a different non-pertinent conversation]p.17
19:49:40.3ATCATC[unintelligible staticky reception on radio, ending with garbled communication by another aircraft requesting a deviation around weather]p.17
19:49:55.3◦HOT[sound of thunk]p.17
19:50:15.9FORDO-2JetBlue four twenty nine checking on three two oh.p.17
19:50:19.6ATCATC[staticky radio communications, some on Guard, some partially unintelligible]p.17
19:50:35.1CACAM-1(well) I'm gonna blast through up here. *. ...that alright with you?p.17
19:50:41.9FOCAM-2yeah.p.17
19:50:43.4CACAM-1I don't want to get too far off course.p.17
19:50:47.5FORDO-2JetBlue four twenty nine is checking on at flight level three two zero we are left deviations. DCA16IA215p.17
19:50:56.4ATCATC[unintelligible staticky reception on radio, ending with garbled communication by another aircraft]p.18
19:51:10.9CACAM-1alright I'm gonna to tell them it will be like this for a couple hundred miles. cause. you know.p.18
19:51:18.0CACAM-1(we've got eighty eight. four sixty) [low volume].p.18
19:51:21.2OBINT-3(uhm).p.18
19:51:21.8CAINT-1hey guys how you doin'?p.18
19:51:23.5OBINT-3-ello.p.18
19:51:24.2CAINT-1uh yeah can you hear me?p.18
19:51:25.3OBINT-3yeah.p.18
19:51:25.9CAINT-1yeah uh it's gonna be ah bumpy like this for probably anotherrrr couple hundred miles.p.18
19:51:31.6CAINT-1so if you want to just ah wrap up whatever you're doing. and have a seat. DCA16IA215p.18
19:51:34.4OBINT-3okay. sounds good.p.19
19:51:34.9CAINT-1alright. sure.p.19
19:51:35.6OBINT-3thank you. bye.p.19
19:51:37.2INTINT[sound of rattle, similar to flight attendant handset being hung up]p.19
19:51:40.7FORDO-2Center JetBlue four twenty nine [static on radio before and after transmission].p.19
19:51:42.3ATCATC[staticky, nearly unintelligible transmission to another aircraft "444" followed by unintelligible static]p.19
19:51:55.8CACAM-1** lost comm assigned vectored expected filed.p.19
19:51:59.9FOCAM-2yeah.p.19
19:52:00.4CACAM-1[laughter]p.19
19:52:01.0FOCAM-2yeah.p.19
19:52:01.1CACAM-1(as we go left) [laughter].p.19
19:52:05.8FORDO-2JetBlue four twenty nine at three two oh. how do you hear us. DCA16IA215p.19
19:52:08.5ATCCTR-?JetBlue four twenty nine. ****. [staticky transmission throughout]p.20
19:52:19.9FOCAM-2(this sucks).p.20
19:52:22.1CACAM-1that's horrible.p.20
19:52:22.8OBPA-3*** on for the next thirty to forty five minutes *** seatbelt ** both for your safety [first part of PA obscured by ATC static; end part obscured by RDO-2 and ATC static].p.20
19:52:25.2FORDO-2that was completely broken and unreadable for JetBlue four twenty nine.p.20
19:52:34.4CACAM-1unreadable.p.20
19:52:36.1FORDO-2unreadable JetBlue four twenty nine.p.20
19:52:49.5ATCATC[unintelligible static]p.20
19:52:55.1CAMCAM-?***.p.20
19:53:01.0CACAM-1* she talking to us before? DCA16IA215p.20
19:53:03.1CACAM-1try her again.p.21
19:53:03.8ATCCTR-?and JetBlue four twenty nine did you need something? [staticky and nearly unintelligible]p.21
19:53:07.6FORDO-2yeah we can barely hear you now. ah we're deviating left of course for weather and we ah we'll probably doing this maybe slight right hand turn for the next hundred miles or so.p.21
19:53:23.4FORDO-2JetBlue four twenty nine roger.p.21
19:53:24.8ATCATC[staticky transmission, followed by unintelligible static]p.21
19:53:27.4CACAM-1well she's confused. we're not deviating right. we're deviating left.p.21
19:53:29.9FOCAM-2that's what- I said left.p.21
19:53:31.4FOCAM-2we might we might come right. so she is confused.p.21
19:53:36.5CACAM-1but uhm. DCA16IA215p.21
19:53:46.7FOCAM-2yeah I remember (I remember in training) I was like. yeah when they were talking about how we're all equals like **. as far as like-like human nature is concerned of course. but like. is there no chain of command here. like how does that work?p.22
19:54:00.2CACAM-1dude look.p.22
19:54:01.5FOCAM-2* chain of command *.p.22
19:54:02.8CACAM-1* it is very simple.p.22
19:54:04.6FOCAM-2yeah.p.22
19:54:04.6CACAM-1I will-p.22
19:54:05.5FOCAM-2you sign for the # airplane.p.22
19:54:06.6CACAM-1I will take out a copy of the FAR AIM.p.22
19:54:08.8FOCAM-2yeah.p.22
19:54:09.6CACAM-1and I will look it up. ** say oh look at this right here. the P-I-C is the final authority. not JetBlue.p.22
19:54:11.6FOCAM-2yeah. yeah. right. right. DCA16IA215p.22
19:54:20.1CACAM-1so I can trump JetBlue.p.23
19:54:22.0FOCAM-2yeah.p.23
19:54:22.4CACAM-1you know what I mean.p.23
19:54:23.8FOCAM-2absolutely.p.23
19:54:26.2CACAM-1did I tell you my Norovirus story?p.23
19:54:28.2FOCAM-2no. you didn't get it did you? oh.p.23
19:54:31.8CACAM-1no. ready for this. okay.p.23
19:54:36.3CACAM-1I'm in Albuquerque right. and I'm going to do the red eye to Kennedy.p.23
19:54:42.9CACAM-1midnight departure on a Saturday night. remember that ah we don't operate out of Albuquerque on Sunday.p.23
19:54:44.1FOCAM-2yeap.p.23
19:54:51.9FOCAM-2okay. DCA16IA215p.23
19:54:53.9CACAM-1so ah. I show up at the airport. I'm telling you this so that when you upgrade. I'll tell you two- I'll tell you three-. (I'm going to. well I told you the Burlington story. right.)p.24
19:55:06.2CACAM-1(about) diverting.p.24
19:55:07.4FOCAM-2oh yeah yeah yeah.p.24
19:55:08.2CACAM-1(that's number one.)p.24
19:55:09.8FOCAM-2you showed me the pictures too.p.24
19:55:10.9CACAM-1yeah I showed you the pictures.p.24
19:55:12.1CACAM-1(with JetBlue you gotta really be careful. they really want to push you and push you. they really don't like to cancel flights. they haven't learned their lessons in all these years. and it is up to you.)p.24
19:55:23.5FOCAM-2to say no.p.24
19:55:24.2CACAM-1look. my mentality is this. I'll tell ya. you know. I've done it three times now. DCA16IA215p.24
19:55:30.4CACAM-1and every time before I make a decision that is contrary to what they want me to do. which is very infrequent by the way. right. I always say to myself.p.25
19:55:40.4CACAM-1what would I do if I was the sole owner of JetBlue.p.25
19:55:44.7CACAM-1if I owned this company myself what would I do to protect my investments. and if I make my decision based on that. I can't go wrong. I can't can't. I will never make the wrong decision.p.25
19:55:59.1FOCAM-2right.p.25
19:56:00.1CACAM-1right. JetBlue may think I made the wrong decision. but in the end it will come out that I made the right decision. if you know the logical outcome. right. ***.p.25
19:56:09.9FOCAM-2right.p.25
19:56:10.3CACAM-1right. so I'm in Albuquerque.p.25
19:56:14.1CACAM-1and uh the pilot's got off the airplane. and I never saw 'em. DCA16IA215p.25
19:56:20.3CACAM-1and the inflights come off. and they say to me yeah. you have to clean the airplane. I'm like. okay no big deal. like no well it’s more of a big deal because we had a guy front row.p.26
19:56:32.3CACAM-1who threw up like a dozen times all over the seats and the bathroom. and then when we got to the gate he got up and announced he has Norovirus and we should quarantine the airplane.p.26
19:56:44.6CACAM-1and I said. excuse me. I said where is this person right now. oh he left.p.26
19:56:50.1CACAM-1** they allowed him to leave. are you # kidding me.p.26
19:56:54.0CACAM-1so I go on Google and (I heard) about Norovirus right.p.26
19:56:57.9CACAM-1this is the # the cruise ship * turn around in mid ocean.p.26
19:57:00.4FOCAM-2oh yeah. yeah. yeah. no we've had major problems with that ah down in Saint Martin.p.26
19:57:04.2CACAM-1highly conta- **.p.26
19:57:05.1FOCAM-2highly contagious.p.26
19:57:06.7CACAM-1highly contagious.p.26
19:57:08.3CACAM-1highly stable *** like hot water and soap doesn't even kill it. DCA16IA215p.26
19:57:12.7FOCAM-2right. yeah.p.27
19:57:13.4CACAM-1you need bleach **.p.27
19:57:17.8CACAM-1so I call JetBlue about it.p.27
19:57:19.7FOCAM-2it's not happening.p.27
19:57:20.6CACAM-1you need to call a local hazmat team.p.27
19:57:26.2CACAM-1that's us.p.27
19:57:29.3FORDO-2was that for JetBlue four twenty nine.p.27
19:57:35.8FORDO-2JetBlue four twenty nine up on one twenty four eighty seven.p.27
19:57:42.8FOCAM-2still isn't any better. uhm. DCA16IA215p.27
19:57:45.0CACAM-1so uh. (they're) like well how do you know he has Norovirus you're not a doctor.p.28
19:57:51.5CACAM-1and I say I don't have to be a doctor I'm a...p.28
19:57:53.1FOCAM-2common sense prevails.p.28
19:57:54.3CACAM-1...it's like I'm not an explosives specialist but if somebody announces that they have a bomb I have to respond accordingly.p.28
19:58:00.5FOCAM-2act accordingly with the information I'm given. right.p.28
19:58:04.0CACAM-1so I need a hazmat team or I'm- we're not going.p.28
19:58:08.5CACAM-1awe well awe. so they called the hazmat team.p.28
19:58:15.7CACAM-1now it's ah three in the morning and they haven't done anything.p.28
19:58:19.1FOCAM-2come on man do what I tell ya'.p.28
19:58:20.7CACAM-1so I call JetBlue I got- I need a chief pilot ***.p.28
19:58:25.7CACAM-1at this point ***. guess who I got on the phone. DCA16IA215p.28
19:58:31.6CACAM-1@ the ACARS guy. I'm like I can't get a chief pilot to call. it's ridiculous.p.29
19:58:37.8CACAM-1you know what I mean. that's # ridiculous. okay. so.p.29
19:58:42.9CACAM-1basically I ah. I ah. MISC-AC Minneapolis United two fifty four on Guard [clear, non-staticky transmission].p.29
19:58:48.6CACAM-1I-I got @ on the phone. I explain the whole thing. and I- I'm like yeah man you know. we have a very serious situation here. and I said * I'm very close to cancelling this flight. right. you know what the # guy says to me? he's like. ah excuse me @. but captains don't cancel flights. system ops cancels flights. I said well @ [chuckle] I said. with all due respect.p.29
19:58:48.8ATCATC[United 254 talking to an unidentified interlocutor on Guard, noting due to static he cannot get in contact with Minneapolis Center. United 254 noted he was near Sioux Falls.]p.29
19:59:15.8FOCAM-2I got news for you. if I go back to the hotel this # flight is cancelled. DCA16IA215p.29
19:59:18.5CACAM-1no no. ** I said @ with all due respect I can- I can show you in the F- O-M where it says that the P-I-C can unilaterally cancel the flight for safety reasons. and this definitely qualifies as a safety reason.p.30
19:59:18.9ATCATC[an unknown interlocutor relays to United 254 on guard with a frequency provided by Minneapolis Center. some static with the transmission.]p.30
19:59:31.9CACAM-1and I said. and once more @. I said exactly what I told you. I said I'm going to treat my decision as if I own JetBlue one hundred percent. right. and I would not want to fly this airplane back to New York and see U-S-A tomorrow. right.p.30
19:59:47.9FOCAM-2spreading an entire aircraft.p.30
19:59:49.2CACAM-1right. JetBlue ah-ah imports Norovirus from Albuquerque to New York. you want to read that headline.p.30
19:59:55.4CACAM-1do you really want to see that on the news.p.30
19:59:57.2FOCAM-2yeah.p.30
19:59:57.6CACAM-1I don't think ** oh well ahhh.p.30
20:00:00.4CACAM-1yeah yeah. I understand. ** I tell you what. I said ah. when's the hazmat team gonna get here? oh they'll be (there in an hour). alright. let's talk in an hour. right. DCA16IA215p.30
20:00:11.2CACAM-1so in the meantime I call MedLink. and I told them. they said don't fly the airplane.p.31
20:00:17.4CACAM-1and not only that JetBlue is going to have to call the C-D-C. the C-D-#- C.p.31
20:00:21.7ATCATC[JetSpeed 402 at flight level 450 checks in deviating north of course direct to Pullman [in Michigan, east of Chicago] when able. staticky transmission.]p.31
20:00:21.9FOCAM-2no #.p.31
20:00:22.5CACAM-1that's #.p.31
20:00:23.6FOCAM-2oh yeah.p.31
20:00:24.3CACAM-1that's like high level #.p.31
20:00:25.3FOCAM-2right.p.31
20:00:25.6CACAM-1okay.p.31
20:00:26.6CACAM-1so I called JetBlue and I said. **. we're going back to the hotel. the flight is cancelled. and uh the aircraft's under quarantine. and here's the MedLink confirmation number. and that's it. okay. DCA16IA215p.31
20:00:42.2CACAM-1(so we're approaching the hour and of course the gate agent at Albuquerque cancelling ** we don't operate tomorrow. these people are stuck here till Monday. I'm like sorry but ** I'm not doing ** what's right. okay and.)p.32
20:00:53.3FOCAM-2right.p.32
20:00:55.9CACAM-1I don't want to infect people with Norovirus. and God. thank God that within two months all of a sudden Zika virus and Norovirus became a big deal.p.32
20:01:04.1FOCAM-2well uhm yeah.p.32
20:01:04.4CACAM-1as (P)-I-C. I made the right decision.p.32
20:01:07.4FOCAM-2yeah.p.32
20:01:07.9CACAM-1right.p.32
20:01:08.1FOCAM-2right.p.32
20:01:08.5CACAM-1clearly. right.p.32
20:01:10.1FOCAM-2clearly.p.32
20:01:11.9FOCAM-2can you imagine a plane full of sick people. it doesn't even make any sense. DCA16IA215p.32
20:01:15.0CACAM-1what the- what the # are they thinking dude.p.33
20:01:17.4CACAM-1and the last one. am I boring you with stories?p.33
20:01:18.0ATCATC[unintelligible staticky transmission, followed by staticky frequency change by Minneapolis Center to Delta 1318; Delta 1318 reports continuous light chop before leaving the frequency]p.33
20:01:21.8CACAM-1the last one. I'm at the gate on the one ninety. going to Nassau.p.33
20:01:27.9CACAM-1they're fully boarded. the door's open. right.p.33
20:01:32.2CACAM-1pack trips.p.33
20:01:33.8CACAM-1* I reset it. trips again. all of sudden. I get smoke. wwwhoosshpp. a plume of smoke that goes out. everyone saw it. everyone smelled it.p.33
20:01:46.6CACAM-1(I'm like. we're done. right. I call maintenance. ** we'll M-E-L the pack. ** don't worry **. I said I need a new airplane. what **-.)p.33
20:02:01.7FORDO-2three five zero two JetBlue four twenty nine so long.p.33
20:02:13.5ATCATC[clear, non-staticky communications by ATC and other aircraft] DCA16IA215p.33
20:02:14.8CACAM-1see.p.34
20:02:19.8CACAM-1they're putting us right through there.p.34
20:02:22.1FOCAM-2oh wow.p.34
20:02:22.7CACAM-1why don't we ah why don't we cheat.p.34
20:02:26.6CACAM-1there's a lot more here. right. how do you feel about ahhh.p.34
20:02:34.8CACAM-1goin' right through there.p.34
20:02:35.8FOCAM-2probably got the best sliver right now the way you're going. yeah.p.34
20:02:38.1CACAM-1you think so.p.34
20:02:38.9CACAM-1*.p.34
20:02:39.0FOCAM-2ah-ah where are you talking about going to?p.34
20:02:39.6ATCATC[clear, non-staticky transmission to two other aircraft providing routing into Denver. concludes, with Denver Center responding to an inquiry from Southwest 1866 about holding into Denver, saying "we're shut off on this gate, but I don't know about down there."]p.34
20:02:40.0CACAM-1I'm talking about going like right here. DCA16IA215p.34
20:02:42.1FOCAM-2oh okay. cut through that.p.35
20:02:43.5CACAM-1yeah.p.35
20:02:44.9CACAM-1we'll probably cut through there. so tell her direct Crazy. but we'll need deviations ah. to the right.p.35
20:02:54.7CACAM-1alright?p.35
20:02:55.4FOCAM-2right.p.35
20:02:55.8CACAM-1*.p.35
20:02:58.1CACAM-1you want to sneak in here?p.35
20:02:59.1FOCAM-2three hundred heading or something like that. two ninety five.p.35
20:03:08.3FOCAM-2left looks good whatever too. *.p.35
20:03:11.1CACAM-1you want to go left. we go left.p.35
20:03:12.4FOCAM-2no-no-no-no. I'm-I'm good with whatever you want man. you want the right hand turn.p.35
20:03:15.3CACAM-1I think that ahhh. DCA16IA215p.35
20:03:19.7CACAM-1yeah. I think right's fine.p.36
20:03:21.3FORDO-2Denver ah JetBlue four twenty nine. we're checking in three two oh. we're going to need to make a right hand turn deviation about two ninety five heading for weather up ahead.p.36
20:03:33.1FORDO-2okay Crazy Woman when able and ah right ah deviation's approved. JetBlue four twenty nine.p.36
20:03:37.6FOCAM-2alright.p.36
20:03:39.0CACAM-1so everyone saw the smoke. everyone smelled it.p.36
20:03:43.0CACAM-1and maintenance was like yeah we'll M-E-L it no problem. right.p.36
20:03:45.9FOCAM-2yeah like no-no-no.p.36
20:03:47.0CACAM-1I was like look. that's not gonna happen.p.36
20:03:48.7CACAM-1he's like why that's normal. * smoke is not normal.p.36
20:03:51.5CACAM-1(alright.) and not only that. DCA16IA215p.36
20:03:53.7CACAM-1with one pack on the one ninety you're limited to three one oh.p.37
20:03:57.5CACAM-1I was filed at three five oh. so I just gave up four thousand feet of drift down if I needed it.p.37
20:04:03.2CACAM-1I'm over water. really.p.37
20:04:05.4FOCAM-2yeah. not happening.p.37
20:04:06.5CACAM-1there-there's no # way I'm taking this airplane. ya' know.p.37
20:04:07.9FOCAM-2yeah.p.37
20:04:09.4CACAM-1you know # like that dude. I mean it's just crazy. you know.p.37
20:04:18.4CACAM-1you gotta put your foot down because ah.p.37
20:04:24.2FOCAM-2they're trying to fly your airplane for ya'.p.37
20:04:25.9CACAM-1huh?p.37
20:04:27.1FOCAM-2I said they're gonna try to fly your airplane for ya.p.37
20:04:28.7CACAM-1am I too close to ah. **. DCA16IA215p.37
20:04:46.9FOCAM-2I think you're fine here.p.38
20:04:48.2CACAM-1alright.p.38
20:04:50.3FOCAM-2* (al)right.p.38
20:04:51.8CACAM-1you just gotta watch yourself dude. you gottaaahh watch yourself. you know.p.38
20:04:57.0FOCAM-2yeah my buddy @. that young guy that upgraded.p.38
20:05:01.8FOCAM-2I don't know what field it was. it was-it was ah [stammers] an airport up in the northeast.p.38
20:05:07.1FOCAM-2it was right after his upgrade at (Blue Air).p.38
20:05:08.9CACAM-1on the one ninety or the three twenty.p.38
20:05:10.2FOCAM-2on the three twenty.p.38
20:05:11.3FOCAM-2it was like eight thousand long. ahh eight thousand foot long runway. ah. the braking action was fair to poor.p.38
20:05:20.6FOCAM-2he was was working with the dispatcher. there's like. you know. they're telling * company trafffic gettin' in and out of there no problem. so he landed. DCA16IA215p.38
20:05:29.6FOCAM-2all the way down to the end. he said he probably had about one hundred and fifty feet to spare.p.39
20:05:33.3FOCAM-2he said never # again will I ever let them push me into a corner.p.39
20:05:35.2CACAM-1exac-exactly.p.39
20:05:37.1FOCAM-2he said it scared the # out of him.p.39
20:05:38.5CACAM-1you can't-can't do it dude. ** ah. they're not there. they don't know. they don't (really know).p.39
20:05:42.7FOCAM-2right. yeah.p.39
20:05:56.7ATCATC[stepped on unintelligible transmission, followed by clear, static-free transmissions]p.39
20:06:08.8CACAM-1this # wind is killing us bro. we're tracking three zero zero. right. and I got two ninety dialed in.p.39
20:06:18.0FOCAM-2eighty knots off the...p.39
20:06:19.3CACAM-1yeah.p.39
20:06:19.7FOCAM-2...left side. DCA16IA215p.39
20:06:19.9CACAM-1crazy right.p.40
20:06:30.0CACAM-1yeah they do that. they-they-they they're very like- they're very pushy.p.40
20:06:36.0FOCAM-2I think a lot of the dispatchers are pretty-pretty junior too. pretty young. you know.p.40
20:06:38.5CACAM-1they are. they are.p.40
20:06:41.1FOCAM-2cheap labor.p.40
20:06:42.3CACAM-1yeap.p.40
20:06:47.6CACAM-1you know Jet-. like the problem with JetBlue. is * like. you go to the chief pilot's office. you know. it was a lot different when I first started. now the attitude is. as a captain what I've experienced is. on the (few) (occasions where they asked me what I would do.)p.40
20:07:03.6CACAM-1their response was. well you're the P-I-C (what are you going to do.)p.40
20:07:07.6CACAM-1so. when it is convenient for them. then you're the P-I-C. (and it's your decision to make). * but if you make a decision they don't agree with. all of sudden it is not yours to make.p.40
20:07:07.7HIWHIWASflight service (frequency) [clear, non-staticky]. DCA16IA215p.40
20:07:18.3CACAM-1see what I mean?p.41
20:07:18.9FOCAM-2yeah.p.41
20:07:19.4CACAM-1they-they want to play both sides.p.41
20:07:21.3CACAM-1you know. so. my position is. no-no. I'm the P-I-C. I'm the P-I-C. for better or for worse I'm going to make a decision. you know.p.41
20:07:31.2CACAM-1and that's it.p.41
20:08:03.8◦CAM[sound of thunk]p.41
20:08:20.8◦CAM[sound of thunk]p.41
20:08:35.4ATCATC[Denver Center communicates with other aircraft deviating around weather. clear, non-staticky.]p.42
20:09:14.2FOCAM-2knocked around here a little bit.p.42
20:09:16.4CACAM-1yeah. I'm gonna go left.p.42
20:09:22.4◦CAM[sound of single chime, similar to passenger call chime overheard from cabin]p.42
20:09:34.9ATCATC[unintelligible airline flight 9920 requests to deviate for weather; clear, no static] DCA16IA215p.42
20:09:54.6◦CAM[sound of two low-level thunks]p.43
20:09:55.1◦CAM[sound of three higher-level thunks]p.43
20:09:55.9CACAM-1whoa.p.43
20:09:56.1ATCATC[nearly unintelligible staticky transmission by another aircraft]p.43
20:09:56.1FOCAM-2God-#.p.43
20:09:57.5◦CAM[sound of loud metallic rattle for about 4 seconds]p.43
20:09:59.9◦CAM[sound of rumbling thuds for about 4 seconds]p.43
20:10:01.7◦CAM[sound of c-chord, similar to altitude alert]p.43
20:10:02.8CACAM-1#.p.43
20:10:03.0ATCATC[miscellaneous aircraft on radio, little to no static]p.43
20:10:03.8◦CAM[sound of scream(s), similar to person(s) in cabin] DCA16IA215p.43
20:10:04.2◦CAM[sound of cavalry charge, similar to autopilot disconnect]p.44
20:10:06.0ATCATC[staticky, short, intelligible transmission from unknown source]p.44
20:10:07.0◦CAM[sound of scream(s), similar to person(s) in cabin for about 7 seconds]p.44
20:10:08.2◦CAM[sound of cavalry charge, similar to autopilot disconnect]p.44
20:10:11.6FOCAM-2we're goin' down.p.44
20:10:12.0◦CAM[sound of cavalry charge, similar to autopilot disconnect]p.44
20:10:13.8FOCAM-2you got it?p.44
20:10:14.4CACAM-1I got it.p.44
20:10:15.8CACAM-1* stabilize it.p.44
20:10:16.2◦CAM[sound of cavalry charge, similar to autopilot disconnect] DCA16IA215p.44
20:10:19.7◦CAM[sound of c-chord for 8.3 seconds, similar to altitude alert]p.45
20:10:20.6FOCAM-2alright.p.45
20:10:21.2CACAM-1(alright man. autopilot one on) [alternative to "autopilot one on" may be "autothrottle on"].p.45
20:10:22.2◦CAM[sound of loud snap]p.45
20:10:23.0CACAM-1give me ah three one oh.p.45
20:10:25.8FOCAM-2three one oh?p.45
20:10:26.6CACAM-1three one oh.p.45
20:10:29.0FORDO-2JetBlue ah four seventy one. ah we're ah in the descent back down to ah three two zero.p.45
20:10:38.0FORDO-2yeah I'm sorry JetBlue four twenty nine [clear, no static].p.45
20:10:39.4◦CAM[sound of loud thunk]p.45
20:10:40.6CACAM-1alright.p.46
20:10:42.1◦CAM[sound of three knocks]p.46
20:10:42.6CACAM-1no.p.46
20:10:43.2FORDO-2ah we just went through ah just the corner of a massive cell. ah. we just thought we were gonna shave the edge but it t-took us up pretty high. so anyway we're on the way back down right now. we're in the clear for sure and ah we'll need to deviate up ahead.p.46
20:10:46.1◦CAM[sound of low-level thunk]p.46
20:10:50.6INTINT-4hey.p.46
20:10:51.4INTINT-5hey.p.46
20:10:52.7INTINT-4hello.p.46
20:10:53.7CAINT-1you guys okay?p.46
20:10:56.1CAINT-1what. DCA16IA215p.46
20:10:56.6INTINT-4@’s bleeding. we all hit the ceiling.p.47
20:10:58.6INTINT-5I hurt my ankle [heavy breathing].p.47
20:11:01.3CACAM-1we got some c- we got some ah...p.47
20:11:03.4FOCAM-2we got somebody down?p.47
20:11:03.8INTINT-5oooh [heavy breathing] [voices in background].p.47
20:11:03.9CACAM-1...some injuries.p.47
20:11:05.2FOCAM-2alright.p.47
20:11:05.5CACAM-1was that my fault?p.47
20:11:07.0INTINT-4and we can't even walk in the cabin.p.47
20:11:07.0FOCAM-2no-no you-you were making (the) turn.p.47
20:11:10.4CAINT-1ah I'm comin' out. can you set up. DCA16IA215p.47
20:11:14.4CAINT-1how-how bad are the injuries?p.48
20:11:18.5CAINT-1what?p.48
20:11:19.5INTINT-4@'s b-bleeding really bad.p.48
20:11:21.2INTINT-5yeah and (my) ankle twisted when...when we hit the floor.p.48
20:11:21.5CAINT-1#.p.48
20:11:25.0CAINT-1alright. ah can somebody setup.p.48
20:11:26.7INTINT-4we're gonna try and get up front.p.48
20:11:34.0FORDO-2ah we do ah currently ah have some injuries on board. we're-we're trying to find out exactly ah what-what's going on in the back we'll ah we'll give you guys a call back shortly once we have a better understanding of what's going on. DCA16IA215p.48
20:11:40.6◦CAM[sound of snap]p.49
20:11:45.3CACAM-1you see that coming dude?p.49
20:11:46.4FOCAM-2no-no-no I didn't. I had but you had to- you told them. you told them to be seated.p.49
20:11:50.7CACAM-1was'it- was that my fault?p.49
20:11:52.7FOCAM-2no I didn't think it was gonna' be that bad. yeah I did not consider bad on the edge.p.49
20:11:55.5ATCATC[Alaska 791 requests "a little bit north" of direct Billings for weather for the next 20 miles. deviations left and right of course were approved. clear, no static].p.49
20:11:57.6CACAM-1can I open the door you think?p.49
20:11:58.7FOCAM-2what's that?p.49
20:11:59.0CACAM-1can I open the door you think?p.49
20:12:00.4FOCAM-2uhmm let's just think through this for a second.p.49
20:12:03.7FOCAM-2we're at thirty- okay we're at thirty three and a half. DCA16IA215p.49
20:12:03.9CACAM-1**.p.50
20:12:06.9CACAM-1** we're at thirty one right now. was that. tell-tell me as a pilot. I mean I can't avoid everything dude. is that my fault?p.50
20:12:13.7FOCAM-2no. I-I thought we were going to be totally fine.p.50
20:12:15.8CACAM-1I was deviating through the corner of it. right.p.50
20:12:17.2FOCAM-2yeah right.p.50
20:12:18.6FOCAM-2yeah.p.50
20:12:19.0CACAM-1alright.p.50
20:12:20.4FOCAM-2here's the deal (on it) so.p.50
20:12:21.2CACAM-1(kay).p.50
20:12:22.8CACAM-1you have control.p.50
20:12:22.9FOCAM-2(look what we got) up ahead.p.50
20:12:23.8CACAM-1you have control. DCA16IA215p.50
20:12:24.5FOCAM-2okay I have control.p.51
20:12:25.6CACAM-1do you think I can go out right now before they setup?p.51
20:12:28.2FOCAM-2I would-would say. I would say-p.51
20:12:29.7CACAM-1I wa-p.51
20:12:31.4FOCAM-2call-call back is there a flight attendant that's safe. see if there's a doctor on board. there's always a doctor on board.p.51
20:12:37.7CACAM-1dude I'm goin' out.p.51
20:12:38.5FOCAM-2alright.p.51
20:12:42.1CACAM-1you got it?p.51
20:12:42.7FOCAM-2yeah I have control of everything.p.51
20:12:43.2CACAM-1(do you need to go out?).p.51
20:12:44.3FOCAM-2I mean I. you know without somebody up h- I mean I know you want to help out. but I wonder what we're going to be able to do. I-I would definitely just check and see if there is a doctor on board.p.52
20:13:03.3CACAM-1ah do me a favor.p.52
20:13:04.4FOCAM-2yeah.p.52
20:13:06.6FOCAM-2what do you need. I-I-I'm flying the airplane. I'll communicate with ATC.p.52
20:13:08.6CACAM-1alright I got it. I got it.p.52
20:13:11.8FOCAM-2come'in right.p.52
20:13:13.1FORDO-2and Center JetBlue ah four twenty nine ah we're still at thirty three and a half. we're deviating right. and we're going to descend to ah [static] flight level three- back down to three two zero if that's okay. DCA16IA215p.52
20:13:27.5CACAM-1alright. let's declare an emergency dude.p.53
20:13:28.1ATCATC[unintelligible staticky reception on radio]p.53
20:13:29.7FOCAM-2alright. we're gonna have to divert. yeah.p.53
20:13:30.2CACAM-1emergency right now- [sound of three knocks, similar to knocking on cockpit door]p.53
20:13:32.3FOCAM-2yeah.p.53
20:13:33.3◦CAM[sound of two clicks, similar to cockpit door opening]p.53
20:13:39.3◦CAM[sound of loud clap, similar to cockpit door closing]p.53
20:13:47.9FORDO-2thirty three sixty seven we'll call [static] them JetBlue four twenty nine.p.53
20:13:56.6ATCATC[unintelligible staticky reception on radio]p.53
20:14:06.7FORDO-2Center JetBlue four twenty nine. DCA16IA215p.53
20:14:19.2OBPA-3ladies and gentlemen is there (a) medical professional on board.p.54
20:14:21.1FORDO-2Center can you hear JetBlue four twenty nine?p.54
20:14:23.6OBPA-3*** [obscured by RDO-2 communication on CVR].p.54
20:14:25.1FORDO-2yeah we got you loud and clear now. deviating to the right. uhm. we're at ah thirty three and a half if it's okay we're gonna we're just gonna stick it out right here. uh we'll descend to thirty two here shortly. clear of some weather. declaring an emergency. we're gonna have to have to. ah we'll have to come up with a diversion plan here pretty shortly. we got ah flight attendant(s) I believe injured ah on board in the back.p.54
20:14:33.9OBPA-3*** [obscured by RDO-2 communication on CVR].p.54
20:14:48.2◦CAM[sound of two thunks] DCA16IA215p.54
20:15:02.1FORDO-2okay ah Rapid City let's start heading that way uh for JetBlue ah four twenty nine if you can give me ah a vector for now and a descent. I'll start getting a plan together up here.p.55
20:15:27.1FORDO-2okay that was all broken for JetBlue four twenty nine.p.55
20:15:36.1FORDO-2ah you're still pretty broken.p.55
20:15:43.5FORDO-2yeah you're about two by five for JetBlue four twenty nine.p.55
20:15:53.8CAPA-1hey folks how you doin'. everyone alright? DCA16IA215p.55
20:15:56.5FORDO-2okay I believe you said Rapid City is ah seventy five miles ah. in front of us?p.56
20:15:57.3CAPA-1okay good. so uh yeah. we hit some ah unexpected turbulence there. (apparently) we're going to have to declare an emergency. we have an injured flight attendant in the back.p.56
20:16:03.6FORDO-2yeah we can start the descent now. if ah need-be we can hold or whatever we need to do to get ah to get the aircraft ah descended. but ah yeah we'll head direct to Rapid City now.p.56
20:16:12.0CAPA-1so ah we're going to have to ah divert- [cut off by overlap with radio communications on the same CVR channel].p.56
20:16:18.6FORDO-2descending to flight level two seven zero. and ah we'll start heading direct to Rapid City. just to verify the ah the alphanumerics for that.p.56
20:16:19.5CAPA-1alright we're gonna to figure ah out where we're going to go. what we're going to do.p.56
20:16:29.0◦CAM[sound of ratcheting, similar to rotary dial being turned]p.57
20:16:30.1FOCAM-2damn this is the worst case scenario.p.57
20:16:32.8ATCATC[unintelligible staticky reception on radio]p.57
20:16:35.3◦CAM[sound of cavalry charge, similar to autopilot disconnect]p.57
20:16:38.8FOCAM-2** P-A.p.57
20:16:42.0ATCATC[nearly unintelligible staticky reception on radio related to other aircraft]p.57
20:17:14.1FORDO-2do you have another frequency for JetBlue four twenty nine?p.57
20:17:24.3FORDO-2JetBlue four twenty nine you're completely unreadable. do you have another frequency? DCA16IA215p.57
20:17:34.0FORDO-2you're still very-very broken. barely readable.p.58
20:17:43.7◦CAM[sound of thunk, thunk]p.58
20:18:01.8ATCATC[American 20 requests to deviate to the north, 40 heading; little to no static. ATC response staticky.]p.58
20:18:09.6FOCAM-2we're headed to Rapid City and I'm going to need your help to setup. descent two seven oh.p.58
20:18:12.7◦CAM[sound of thunk, similar to cockpit door closing]p.58
20:18:14.4CACAM-1oh I see. not good. she ah. they the. one of the carts fell out and hit her on the head. she's bleeding. she's conscious. she didn't break anything. the little girl. is okay. very shaken up. ** up when it happened I guess... DCA16IA215p.58
20:18:21.4ATCATC[unintelligible staticky reception on radio]p.59
20:18:26.6CACAM-1...she got thrown around. ahhh blonde girl her ankle hurts. it's bad. ** the toilet came up out of the ground I guess. part of the ceiling is-p.59
20:18:38.0FORDO-2yeap. JetBlue four twenty nine ah we can hear you now. five by five.p.59
20:18:46.7FORDO-2alright. we got a better understanding of what's going on. twenty seven ninety five. we'll flip the switch.p.59
20:18:50.2CACAM-1alright we need to land ah right now.p.59
20:18:51.9FOCAM-2yeah we're going to Rapid City.p.59
20:18:53.3CACAM-1alright.p.59
20:18:53.7FOCAM-2ah well (I want a) vector now.p.59
20:18:55.5FORDO-2JetBlue four twenty nine is checking in ah twenty eight descending to two seven oh. DCA16IA215p.59
20:18:55.6CACAM-1it's not-p.60
20:19:06.6FORDO-2alright one seven thousand. three zero zero three. for JetBlue ah four twenty nine. and ah for right now we're still deviating for weather. can you give us some vectors in the direction of Rapid City and we'll start getting setup.p.60
20:19:22.6FORDO-2alright two seven five. ah we're descending to one seven thousand. JetBlue four twenty nine.p.60
20:19:25.3◦CAM[sound of two loud thunks, similar to pilot's tray table being manipulated]p.60
20:19:28.7CACAM-1I mean did I do something wrong?p.60
20:19:30.6FOCAM-2dude. w- you're fine. you're absolute- you can't avoid every single little thing.p.60
20:19:35.3CACAM-1I mean it was at the edge of it.p.61
20:19:46.7CACAM-1what's the identifier for ah Rapid City. you know?p.61
20:19:47.3◦HOT[sound of thunk]p.61
20:19:49.9FOCAM-2no I don't. you have to ask.p.61
20:19:52.1CACAM-1extreme turbulence.p.61
20:19:52.7◦HOT[sound of thunk]p.61
20:19:55.2CACAM-1yeah the airplane's all # up dude.p.61
20:19:58.4CACAM-1the toilet came out. part of the ceiling's up. part of the ah ceiling cracked back there.p.61
20:20:14.8CACAM-1I lost control of the airplane man. for like a thousand feet. I was like. you know.p.61
20:20:18.4FOCAM-2fifteen hundred up. (going once). because the autopilot kicked off right.p.61
20:20:20.7CACAM-1yeap.p.61
20:20:21.2FOCAM-2yeah. DCA16IA215p.61
20:20:21.6CACAM-1it was like. I was like. crazy.p.62
20:20:26.2FOCAM-2ah let's get our plan. our game plan worked out. we'll talk about it *.p.62
20:20:27.7◦HOT[sound of thunk]p.62
20:20:28.9CACAM-1game plan is I'm going to tell company what's going on.p.62
20:20:29.3FOCAM-2*. *. yeah.p.62
20:20:37.7FORDO-2two sixty five JetBlue four twenty nine.p.62
20:20:42.0CACAM-1I told the passenger- I made an announcement to the passengers.p.62
20:20:45.3CACAM-1ah everyone is okay except-p.62
20:20:51.6FOCAM-2you got. you know the identifier for Rapid City.p.62
20:20:53.2CACAM-1no. ask him though *. DCA16IA215p.62
20:20:56.2FORDO-2JetBlue four twenty nine roger. uhm. we couldn't get the alphanumerics for Rapid City. can you give those to us real quick.p.63
20:21:06.0FORDO-2the identifier for Rapid City.p.63
20:21:10.7FORDO-2oh okay. romeo alpha papa. just wanted to verify. JetBlue four twenty nine. as soon as we get this plugged in we'll call you back with all the information.p.63
20:21:16.6CACAM-1romeo alpha papa.p.63
20:21:21.6FOCAM-2alright do you just wanna. you wanna hold up ahead?p.63
20:21:24.3CACAM-1no I want to land.p.63
20:21:25.7FOCAM-2what's that-p.63
20:21:26.0CACAM-1I want to land the airplane. DCA16IA215p.63
20:21:27.5CACAM-1gonna land and. she needs help.p.64
20:21:29.4FOCAM-2alright.p.64
20:21:30.0FOCAM-2it's forty miles ahead. so-p.64
20:21:31.8CACAM-1ahh. forty miles we can make it dude.p.64
20:21:34.5FOCAM-2alright.p.64
20:21:34.8CACAM-1just come down. # tell 'em you gotta make an emergency descent.p.64
20:21:38.4CACAM-1extreme turbulence. severe injuries. diverting Rapid City. right.p.64
20:21:41.1FOCAM-2yeap.p.64
20:21:41.5CACAM-1yeap.p.64
20:21:42.6CACAM-1ah. let's declare an emergency.p.64
20:21:44.6FOCAM-2yeah. that's been done already.p.64
20:21:46.3CACAM-1alright. DCA16IA215p.64
20:21:46.6FOCAM-2uhm. can you plug in Rapid City. you flying?p.65
20:21:49.0CACAM-1yeah. you're flying dude.p.65
20:21:50.5FOCAM-2alright.p.65
20:21:56.5CACAM-1R-A-P.p.65
20:21:57.9FOCAM-2R-A-P.p.65
20:22:12.7FORDO-2one two twelve thousand for JetBlue four twenty nine. can you please repeat the altimeter.p.65
20:22:19.9FORDO-2three zero zero three JetBlue four twenty nine thanks.p.65
20:22:22.1CACAM-1are we ah direct something?p.65
20:22:24.2FOCAM-2Rapid City. there's the airport right there.p.65
20:22:32.1CACAM-1alright what are we (doing). DCA16IA215p.65
20:22:32.7FOCAM-2autopilot's coming off.p.66
20:22:33.7CACAM-1Rapid City **.p.66
20:22:34.2◦CAM[sound of cavalry charge, similar to autopilot disconnect]p.66
20:22:37.7FOCAM-2and setup for whatever runway is in use. ** the ATIS.p.66
20:22:44.0FOCAM-2you want to get all the performance and everything.p.66
20:22:46.7CACAM-1yep I'll get all that for you.p.66
20:23:24.7CACAM-1how come I can't get an arrival out of this # thing.p.66
20:23:29.5FOCAM-2alright. doesn't matter-p.66
20:23:34.1CACAM-1**.p.66
20:23:39.2FOCAM-2you want to talk to them?p.66
20:23:40.5CACAM-1** I wish I knew how to do this dude. how do I put # ah- DCA16IA215p.66
20:23:44.7FORDO-2yeah we're still looking for the field. it's pretty hazy up here. we ah we'll call it when we see it.p.67
20:23:52.7CACAM-1what the. I can't figure this out. I can't get a ah.p.67
20:24:00.2CACAM-1why won't this give me a # arrival-p.67
20:24:01.5FOCAM-2go-go-go to the. go back over the white.p.67
20:24:03.5CACAM-1I did that.p.67
20:24:03.6FOCAM-2arrival. okay.p.67
20:24:04.8CACAM-1it's like little *.p.67
20:24:11.1CACAM-1I went new-new waypoint. or new destination.p.67
20:24:15.4CACAM-1ah K-R-A-P.p.67
20:24:16.4FOCAM-2just put the ah V-O-R in front of it and see if that takes.p.67
20:24:18.7CACAM-1yeah. let's see if it takes. K-R-A-P. what's the ah * two eighty? DCA16IA215p.67
20:24:26.8FORDO-2nineteen point five JetBlue ah four twenty nine.p.68