AIRBUS INDUSTRIE A320 211DELTA AIR LINES INC
1,369 lines · 19:26:49.8 – 23:37:20.6 · Rapid City, SD, 2016-07-08
- 23:33:55.2HOT-1okay.
- 23:33:58.3CAM-1I'm in the back. DCA16IA200
- 23:34:03.6HOT-1and we'll have do the ah securing checklist but we won't do that--
- 23:34:05.8HOT-2yep. I'll do that as s-soon as I get back.
- 23:34:17.4CAM[sound of unintelligible chatter from cabin]
- 23:34:59.5HOT[sound of beep]
- 23:35:06.5CAM[sound of unintelligible chatter from cabin]
- 23:37:09.1CAM[sound of chime]
- 23:37:14.8CAM[sound of discontinuity in recording, similar to CVR power cycle]
- 23:37:20.6CAM[sound of unintelligible voices]
Crew communication
1,369 lines readobservations a human-factors reviewer takes from a transcript — the sterile cockpit, the Board's own notations, rhythm, CRM markers. Not emotions, not scores: the affect is in the audio, and the audio is sealedWindows: 19:20:00–19:29:53, 20:35:56–20:49:59, 23:14:30–23:27:29 · basis: recorder pressure altitude below 10,000 ft. Candidate non-pertinent lines below are a first reading for the investigator, not a finding; “@” marks the Board's own non-pertinent-word notation.
- 19:27:45.2“let's see where do we want to go. okay. I see there.”
- 19:29:37.0“(well that was)...too much work on the third leg of a day.”
- 19:29:41.5“it was just # up gettin' out of there.”
- 20:37:31.0“we'd like to keep our-- we're a little high-- you mind if we keep going out a little bit longer.”
- 20:39:09.2“well we're kind of tight. but actually it looks good but I'm gonna let it get down just a little bit more.”
- 20:40:40.2“I'd like her to turn in more than she is.”
- 20:40:44.4“...we didn't-we didn't catch the hook. yep.”
- 20:40:59.0“okay. I don't know if this is good or not. we'll find out.”
- 20:41:16.8“and I don't think we even have a ah [sigh]...PAPI on this side.”
- 20:43:48.9“we talked ourselves to lookin' inside. we were lookin' outside.”
- 20:44:30.7“are you serious or is that a joke?”
- 20:44:54.7“sounds to me like he wants us to shut 'em down.”
- 20:46:28.6“I'll call 'em as soon as I can.”
- 20:46:33.3“and I'm not gonna throw away any paperwork.”
- 20:48:35.9“excellent I'll ah communicate with our Delta operations and ah. do they wanna hook up or just do it via ah radio?”
- 20:48:48.9“because we can certainly do it either way. boy I'm sorry about this. I've never had this happen to me.”
- 23:17:39.5“I know I already activated them (for you).”
- 23:18:53.8“aw # what have I done here. I may have dumped it--”
- 23:19:14.1“okay we do have the airport in sight.”
- 23:19:48.4“have we made all the P-A's we need to make?”
- 23:22:40.4“because I keep on getting the message on that. just lettin' you know.”
- 23:22:43.4“slow down a little bit more. how's that.”
- 23:23:21.6“well if I (hit it). alrigh-- I can do that. but you- we've gotta be careful because that'll also turn 'em off.”
- 23:23:26.1“okay. I just don't want 'em going off when I'm in the flare.”
- 23:24:54.6“okay I'm gonna talk to ops real quick.”
- 23:26:56.7“okay we're just gonna roll to the end.”
- 23:27:28.0“thanks. sorry for the long night guys. we'll see ya'.”
Delivery and physiological notes the transcribers added in brackets, plus # expletives. 121 words are marked unintelligible (*).
- #19:29:41.5“it was just # up gettin' out of there.”
- #19:30:10.6“I don't wanna work you too hard or I'd hand fly this mother # all the way.”
- #19:30:34.0“you gotta throw the dish forward to get it to level up on your. on your hover *** # thing on this airplane.”
- #19:30:44.1“once you figure out the concept it's like holy #. no #.”
- #19:35:08.3“# blows. DCA16IA200”
- #19:36:52.1“ahhhhh #. it's hard to get good help around here.”
- #19:39:29.1“(I was gonna say # about uh how tired and all that crap. but you know what. I'm so # up I figured not.) DCA16IA200”
- #19:40:10.9“I don't know if I double dinged them. but I think I did. but by now it doesn't # matter. DCA16IA200”
- #19:44:38.6“well that was all # up. it is what it is. DCA16IA200”
- #19:48:01.3“but then we gotta wait for the #.”
- #19:49:03.7“how the # are we late? we took off four minutes early. trying to figure out what's goin' on. maybe we're not late...zero...”
- #19:50:45.3“but you know what if you just check all your #...”
- #19:55:49.6“because. that just tells me that their...departure and first center is so # swamped they don't know which end of their # is up.”
- #19:56:01.7“definitely in this area because the volume of traffic into this area is un-# real.”
- #19:56:19.3“Detroit can be very cluster-#.”
- sigh19:58:06.6“we do not [sigh].”
- #19:59:38.5“Rapid City's got a-- it's a really-- pretty nice little airport. it's awfully small. but it's a pretty # nice.”
- clears throat20:03:03.0“[clears throat] okay Hawaii's west. oh noooo. this is a tricky one. Alaska is west.”
- #20:03:41.2“you were really # close.”
- #20:04:01.8“why does it go across the line? oh you # [chuckling].”
- #20:04:21.8“you've been # workin' your # off. you earned it.”
- #20:06:42.8“I have to be right. that's gotta be the # Missouri.”
- #20:09:09.6“boy Idaho's time zone's really # up. DCA16IA200”
- #20:09:22.5“Idaho used to be a pretty good place to be. but. down in Boise. there's too many # people now.”
- +34 more
- 5522 s20:52:03.2 → 22:24:05
- 2102 s22:25:23 → 23:00:24.9
- 153 s20:19:23.3 → 20:21:56.0
- 123 s23:35:06.5 → 23:37:09.1
- 87 s19:37:44.3 → 19:39:11.2
- 74 s23:06:16.1 → 23:07:29.8
- 71 s20:17:55.9 → 20:19:07.0
- 69 s19:51:40.2 → 19:52:49.6
Hedged or questioning lines from one pilot in the critical window, with the other pilot’s next words.
- 20:41:35.9“that looks like a normal glidepath. and we're pretty close to being on speed.”→ 20:41:46.6“well that's kind of # up. most # up approach I've made in a while.”
- 20:42:39.3“ah man that's not a good thing.”→ 20:43:00.9“okay thanks we need the Ellsworth Tower frequency * like that Delta twenty eight forty five.”
- 20:44:32.9“no that's not a joke. DCA16IA200”→ 20:44:58.8“okay. I'll be right back.”
- 23:17:37.2“looks like I've got runway edge lights on right now. so.”→ 23:17:39.5“I know I already activated them (for you).”
- 23:27:14.6“that's not Ellsworth. that's- [stammers].”→ 23:27:17.0“nineteen decimal five.”
- 20:40:44.5[sound cavalry charge, similar to autopilot disconnect]→ 2.7 s later: 20:40:47.2“tower Delta twenty eight forty five runway one four.”
- 20:52:03.2[sound of single chime, similar to master caution]→ no crew words within 5 s
- 23:02:14.1[sound of single chime, similar to master caution]→ 2.4 s later: 23:02:16.5“alright.”
- 23:02:50.4[sound of single chime, similar to master caution]→ 2.7 s later: 23:02:53.1“okay. we'll read it. engine mode selector to ignition. I'll go ahead and do that.”
- 23:25:26.8[sound of cavalry charge, similar to autopilot disconnect]→ no crew words within 5 s
- 19:51:14.0“so day after tomorrow. which is the longer day? that one or this one?”
- 19:55:21.0“(I have with)-with-with no ending you know. normally there would have been (a) SCHEP then ABERDEEN or something. right. they just gave us a sort'a partial re- route. and off we went. have-have you seen that before?”
“Not in transcript” never means “not said”: a line may be unintelligible, or the recording may not cover that phase.
| Speaker | words | questions | hedges | exclamations | expletives | checklists | non-pertinent lines |
|---|---|---|---|---|---|---|---|
| Captain | 5,503 | 41 | 31 | 58 | 60 | 0 | 90 |
| First officer | 4,947 | 41 | 35 | 14 | 7 | 0 | 69 |
| Observer / jumpseat | 188 | 2 | 3 | 0 | 0 | 3 | 2 |
Read next to the Board’s coded human-factors findings on the case page. The NTSB cautions that a transcript is not a precise science; these are pointers into it, for a trained reader to weigh.
Hover a line to bookmark it or write a note against it — the note keeps the line’s time, speaker and words.