BOEING 737 7H4SOUTHWEST AIRLINES CO
439 lines · 15:39:47.5 – 17:44:52.9 · Flushing, NY, 2013-07-22
- 17:44:26.9CAM[sound of scraping]
- 17:44:45.3CAM[sound of scraping stops]
- 17:44:45.5CAM-1oh my God.
- 17:44:46.3CAM-?you guys okay?
- 17:44:46.9CAM-1sorry.
- 17:44:47.7CAM-1yes *.
- 17:44:48.5CAM-?you guys okay?
- 17:44:49.3CAM-1remain seated.
- 17:44:49.6CAM[sounds of movement in cockpit]
- 17:44:52.9CAM-1we need to shut this down.
Crew communication
439 lines readobservations a human-factors reviewer takes from a transcript — the sterile cockpit, the Board's own notations, rhythm, CRM markers. Not emotions, not scores: the affect is in the audio, and the audio is sealedWindow: 17:39:00–17:45:46 · basis: critical phases in the extracted recorder events (approximate). Candidate non-pertinent lines below are a first reading for the investigator, not a finding; “@” marks the Board's own non-pertinent-word notation.
- 17:39:17.0“there we should start slowing on down good.”
- 17:40:23.7“you can just go back to continuous. I can't— that glare— can't even see it.”
Delivery and physiological notes the transcribers added in brackets, plus # expletives. 31 words are marked unintelligible (*).
- #17:16:50.2“okay let's bring that up here. God I can't see anything with all this # dust.”
- sound similar to cough17:24:06.5“[sound similar to cough]”
- #17:44:26.0“[sound similar to inhalation] #.”
- 2961 s15:39:47.5 → 16:29:08.3
- 2487 s16:32:40.0 → 17:14:07.1
- 109 s17:27:11.9 → 17:29:00.5
- 100 s17:22:26.6 → 17:24:06.5
Hedged or questioning lines from one pilot in the critical window, with the other pilot’s next words.
- 17:40:12.0“what's that?”→ 17:40:12.8“you must say it's a tailwind right now.”
- 17:40:14.8“yeah huh. DCA13FA131”→ 17:40:16.7“just to let you know.”
- 17:42:59.7“what's that? okay.”→ 17:43:01.4“there you go.”
- 17:43:37.1“all the sudden I started looking at that runway going 'something's wrong.'”→ 17:43:39.8“okay.”
- 17:17:01.1[sound similar to altitude alert]→ 0.8 s later: 17:17:01.9“*.”
- 17:31:05.9[sound similar to altitude alert]→ no crew words within 5 s
- 17:36:02.6[sound similar to altitude alert]→ no crew words within 5 s
- 17:38:45.1[sound similar to altitude alert]→ 1.9 s later: 17:38:47.0“thirty five twenty seven.”
- 17:41:05.4[sound similar to altitude alert]→ 1.6 s later: 17:41:07.0“see four two and two. start uh dirtying it up here a little bit. 17:41:010.0”
- 17:43:49.6[sound similar to autopilot disconnect]→ 2.8 s later: 17:43:52.4“people are crossing. they're out of your way. DCA13FA131”
- 17:44:26.8[sound of impact] DCA13FA131→ no crew words within 5 s
- 17:18:11.0“maybe up and around to the right?”
- 17:25:40.5“did ** get seated?”
“Not in transcript” never means “not said”: a line may be unintelligible, or the recording may not cover that phase.
| Speaker | words | questions | hedges | exclamations | expletives | checklists | non-pertinent lines |
|---|---|---|---|---|---|---|---|
| Captain | 1,601 | 20 | 13 | 3 | 2 | 0 | 24 |
| First officer | 886 | 9 | 9 | 0 | 0 | 0 | 10 |
| Observer / jumpseat | 8 | 0 | 0 | 0 | 0 | 0 | 1 |
Read next to the Board’s coded human-factors findings on the case page. The NTSB cautions that a transcript is not a precise science; these are pointers into it, for a trained reader to weigh.
Hover a line to bookmark it or write a note against it — the note keeps the line’s time, speaker and words.