BOEING 737-7Q8SOUTHWEST AIRLINES CO
721 lines · 11:39:17.3 – 13:43:55.9 · Chicago, IL, 2011-04-26
- 13:41:54.6CAM-1no no no.
- 13:41:56.2CAM-1guys like I said tell her don't talk to anybody until.
- 13:42:04.9CAM[sound of two chimes, similar to flight attendant call button]
- 13:42:11.0CAM[sound of two chimes, similar to ACARS alert]
- 13:42:11.2HOT-7@
- 13:42:12.7HOT-8yeah.
- 13:42:13.5HOT-7hey which door do you want to use here...they’re asking me...it's this door right...the door I have open...[sigh] oh my God...our aft--our aft entry door...not the one where we use the provisioner...he's comin' up right now with the stairs.
- 13:42:57.1CAM-1hey @ @ @ captain on nineteen nineteen. hey thanks. yep we're in the mud. everybody's okay. no injuries. engines have been shut down. uh fire trucks are here. we're trying to get some airstairs that won't sink in the mud. but everything--...yes---...we're doin'---we're doin'---we're doin' it right now.
- 13:43:23.7CAM-1everybody's fine. no injuries. aircraft is approximately um ten to fifteen feet off of the left end. we did not go into the frangible cement. we steered it into the grass. we're a good hundred feet from the fence line. everybody is here with no injuries....yeah...yep...oh yeah. DCA11IA047
- 13:43:55.9CAM-1no...no no no...the aircraft was...we were landing right at max weight. had wind gusts a storm had just passed through the area. guy in front of us had just called wet fair. ah when we hit the brakes we weren't gettin' anything it was just...it just kept goin'. we both got on the brakes as hard as we could and ah and weren't seeing any deceleration. and we finally got it [end of recording]
Crew communication
721 lines readobservations a human-factors reviewer takes from a transcript — the sterile cockpit, the Board's own notations, rhythm, CRM markers. Not emotions, not scores: the affect is in the audio, and the audio is sealedWindows: 11:00:00–11:07:46, 12:48:55–13:33:51 · basis: recorder pressure altitude below 10,000 ft. Candidate non-pertinent lines below are a first reading for the investigator, not a finding; “@” marks the Board's own non-pertinent-word notation.
- 12:49:05.0“this is why I like flying on the west coast.”
- 12:49:11.9“hold doesn't look like they're holding that long...but if you...very good...Milwaukee.”
- 12:50:17.7“we'll be going a lot sooner than that.”
- 12:50:20.0“[laughter] he said if you want. I don't want that either.”
- 12:51:51.8“busy little guy.”
- 12:55:34.1“* turn on him we can get him.”
- 12:55:50.6“well I guess I'll get the latest greatest.”
- 13:02:46.8“yeh I could hit him with a rock now I think.”
- 13:04:21.3“you gave him our tail man. he's gonna get us now.”
- 13:04:28.7“yeh he's flyin' slow because we ah we went right by him.”
- 13:07:21.5“yeh I guess we're gonna make our E-F-C man.”
- 13:07:45.5“the dilemma. you'll make enough for lunch but you won't have time to eat it.”
- 13:07:55.2“haah in the mean time this stuff grows.”
- 13:08:10.1“what kind of word do you want. any word. ahh slow.”
- 13:08:50.3“I was too I didn't think it would take this long but.”
- 13:09:06.1“I know I think Indy is the closest right now but.”
- 13:09:12.5“there's probably more diversions coming from the east than there are from the west ***.”
- 13:11:11.6“wonder if they'd get mad if you declared O'Hare as your alternate. [laughter]”
- 13:12:03.5“they'll give us JOLIET after we come out of it.”
- 13:12:08.5“they gotta squirt him out ahead of us.”
- 13:16:24.0“do you want to go left or right?”
- 13:17:17.9“ah just gonna skim this just a little bit * know past this overhang here.”
- 13:20:12.1“he's just really like throwin' curve balls at us.”
- 13:21:20.6“alright sir I got if you want to follow along on the box here real quick.”
- 13:22:48.6“you can do it up there too right?”
- 13:22:52.6“old school man. old school.”
- 13:22:59.7“you know that works but you're still wondering about it.”
- 13:23:46.8“[other aircraft was telling controller they could not find the RNP Y”
- 13:27:15.4“well I was trying to figure out if that's real or it's buildings.”
- 13:27:24.3“so I'll join ya' in a little bit.”
- 13:28:11.9“[laughter] [referring to other aircraft] he's trying to figure out can we do that.”
- 13:29:13.8“it's the positive control there the little green arc went out. that's that's my indication.”
- 13:30:02.6“what's that yeh we're in V-nav path.”
- 13:31:40.3“uh oh yah I hold on a second is that right?”
- 13:32:13.2“I knew there was somethin' wrong with that.”
Delivery and physiological notes the transcribers added in brackets, plus # expletives. 56 words are marked unintelligible (*).
- sound of single chime, similar to seat belt sign12:38:26.7“[sound of single chime, similar to seat belt sign]”
- #13:10:05.7“temperature is droppin again. #.”
- exhale13:29:42.5“[exhale]”
- #13:29:54.6“#.”
- #13:30:20.1“# look at that rain fall right---”
- exhale13:33:11.1“[straining] I got no brakes man [exhale].”
- #13:33:18.8“#”
- #13:33:24.1“#”
- #13:33:36.9“#”
- #13:33:40.4“#”
- #13:33:53.1“#”
- remote unintelligable voice13:34:10.3“[remote unintelligable voice]”
- low volume voice13:34:38.9“[low volume voice] captain”
- sound of sirens increasing in volume13:35:00.1“[sound of sirens increasing in volume]”
- distant voice asks how many people on board13:38:04.5“[distant voice asks how many people on board] DCA11IA047”
- #13:39:22.7“ah #...flight controls..what is it.”
- unintelligible voices from cabin13:40:51.0“[unintelligible voices from cabin]”
- sigh13:42:13.5“hey which door do you want to use here...they’re asking me...it's this door right...the door I have open...[sigh] oh my God...our aft--our aft entry door...not the one where we use the provisioner...he's comin' up right now with the stairs.”
- 3143 s11:39:17.3 → 12:31:40.0
- 127 s12:52:37.8 → 12:54:44.5in sterile window
- 107 s12:59:53.5 → 13:01:40.9in sterile window
- 86 s13:02:51.1 → 13:04:16.8in sterile window
- 81 s13:05:53.0 → 13:07:13.9in sterile window
- 79 s13:24:37.5 → 13:25:56.8in sterile window
- 68 s12:58:42.5 → 12:59:50.7in sterile window
- 64 s13:15:12.0 → 13:16:16.0in sterile window
Hedged or questioning lines from one pilot in the critical window, with the other pilot’s next words.
- 12:50:14.9“I don't like that.”→ 12:50:16.2“yeh I don't either.”
- 12:57:19.4“instead of three hundred seventy we'll have ah four seventy we'll have ah...I don't know.”→ 12:58:13.0“yah..yah..yah”
- 13:23:52.5“oh I thought it was us. DCA11IA047”→ 13:23:52.9“different.”
- 13:32:20.1“looks like ah we've gotta...a gusty wind.”→ 13:32:23.5“yeah * progress * (two) (page).”
- 13:41:40.6“what's that.”→ 13:41:49.5“P-eighteen.”
- 12:44:18.9[sound of tone, similar to altitude alert]→ 0.9 s later: 12:44:19.8“yeh alright.”
- 12:48:41.1[sound of tone, similar to altitude alert]→ 4.3 s later: 12:48:45.4“we're not on final descent but that's alright.”
- 12:55:44.3[sound of tone, similar to altitude alert]→ 0.7 s later: 12:55:45.0“nine eight.”
- 12:58:42.5[sound of tone, similar to altitude alert]→ no crew words within 5 s
- 13:17:10.9[sound of tone, similar to altitude alert]→ 1 s later: 13:17:11.9“and six point eight for six thousand *.”
- 13:23:35.6[sound of low tone, similar to altitude alert]→ no crew words within 5 s
- 13:31:47.1[sound of three warning horns, similar to autopilot disconnect warning]→ 2.5 s later: 13:31:49.6“minimums.”
- 12:35:18.6“okay. one thirty five is the inbound course. two thousand across HITOB...the L-nav...okay we got a decision altitude down here right?”
- 12:35:41.6“and...funky kind of lighting there we'll make sure we have tens on our...scales. make sure we got to zero after we are established and cleared. and anything else sir?”
- 13:37:42.4“yeah. we have no oth-- no oth-- no other indications. we still have it on A-P-U power. you want us to shut that off?”
“Not in transcript” never means “not said”: a line may be unintelligible, or the recording may not cover that phase.
| Speaker | words | questions | hedges | exclamations | expletives | checklists | non-pertinent lines |
|---|---|---|---|---|---|---|---|
| Captain | 1,859 | 19 | 9 | 7 | 7 | 0 | 21 |
| First officer | 2,170 | 22 | 17 | 2 | 2 | 0 | 39 |
| Observer / jumpseat | 83 | 0 | 1 | 1 | 0 | 0 | 1 |
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