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Cases › CEN11IA234 › Cockpit voice recorder

EMBRAER EMB-145XRExpress Jet

163 lines · 00:07:39.7 – 00:14:50.0 · Akron, OH, 2011-03-18

The NTSB cautions that a transcript is not a precise science and, taken out of context, can mislead. These are the last words of real people — handle with care.
163 of 163 lines
CaptainFirst officerControllersWarningsSounds
The final secondsjump to the end ↓

Crew communication

163 lines readobservations a human-factors reviewer takes from a transcript — the sterile cockpit, the Board's own notations, rhythm, CRM markers. Not emotions, not scores: the affect is in the audio, and the audio is sealed
36 / 59
floor share · CA / FO %
0%
non-pertinent talk in sterile window
2 · 11 · 8
laughter · delivery · expletives
0 of 3
crew questions unanswered in 8 s
9 of 10
warnings with a crew response in 5 s
CaptainCaptain: 7 in minute 1Captain: 15 in minute 2Captain: 12 in minute 3Captain: 16 in minute 4Captain: 1 in minute 5Captain: 3 in minute 6Captain: 5 in minute 7First officerFirst officer: 4 in minute 1First officer: 9 in minute 2First officer: 6 in minute 3First officer: 10 in minute 4First officer: 3 in minute 5First officer: 3 in minute 6First officer: 9 in minute 7First officer: 1 in minute 8ControllersControllers: 1 in minute 1Controllers: 4 in minute 2Controllers: 2 in minute 3Controllers: 1 in minute 4Controllers: 6 in minute 5Controllers: 4 in minute 6Controllers: 2 in minute 700:0700:0800:0900:1000:1100:1200:1300:1400:15
Utterances per minute, one row per speaker on one clock. shaded = sterile-cockpit window · red = end of recording.
Sterile cockpit · 14 CFR 121.542

Window: 25:04:25–25:05:49 · basis: recorder pressure altitude below 10,000 ft. Candidate non-pertinent lines below are a first reading for the investigator, not a finding.

No candidate non-pertinent conversation inside the window.

The Board’s own notations

Delivery and physiological notes the transcribers added in brackets, plus # expletives. 15 words are marked unintelligible (*).

  • #00:08:38.6“aw-haw #...”
  • #00:08:40.1“...come on #...”
  • #00:08:51.0“whup. whup. # # #. CEN11IA234”
  • #00:08:54.2“whoa #...what was that dude.”
  • #00:08:58.8“oh #.”
  • sound of single chime, similar to master caution00:08:59.9“[sound of single chime, similar to master caution]”
  • #00:09:03.1“holy #.”
  • #00:09:04.7“what the # was that.”
  • sound of single chime, similar to master caution00:09:05.4“[sound of single chime, similar to master caution]”
  • sound of single chime, similar to master caution00:09:10.8“[sound of single chime, similar to master caution]”
  • sound of single chime, similar to master caution00:09:19.6“[sound of single chime, similar to master caution]”
  • trails off to mumbling00:09:21.9“yeh remain seated [trails off to mumbling]”
  • sound of single chime, similar to master caution00:09:25.1“[sound of single chime, similar to master caution]”
  • sound of decreasing whine, similar to engine spool down00:13:20.9“[sound of decreasing whine, similar to engine spool down] CEN11IA234”
  • sound of single chime, similar to master caution00:13:23.2“[sound of single chime, similar to master caution]”
  • sound of single chime, similar to master caution00:13:28.7“[sound of single chime, similar to master caution]”
  • sound of single chime, similar to master caution00:14:14.6“[sound of single chime, similar to master caution]”
  • #00:14:17.0“oh #. CEN11IA234”
  • sound of single chime, similar to master caution00:14:21.8“[sound of single chime, similar to master caution]”
Concerns voiced, and what followed

Hedged or questioning lines from one pilot in the critical window, with the other pilot’s next words.

  • 00:10:05.2“what the hell dude. do we. look out the window.”
    → 00:10:08.8“I'm gonna call uhm.”
Warnings and the response
  • 00:08:46.3[sound of chime, similar to master caution]
    → 2 s later: 00:08:48.3“I got tops--”
  • 00:08:59.9[sound of single chime, similar to master caution]
    → 0.8 s later: 00:09:00.7“what do you want to do. come to ah. we need to come to a stop.”
  • 00:09:05.4[sound of single chime, similar to master caution]
    → no crew words within 5 s
  • 00:09:10.8[sound of single chime, similar to master caution]
    → 3.6 s later: 00:09:14.4“we went off the runway fifty nine sixteen.”
  • 00:09:19.6[sound of single chime, similar to master caution]
    → 2.3 s later: 00:09:21.9“yeh remain seated [trails off to mumbling]”
  • 00:09:25.1[sound of single chime, similar to master caution]
    → 3.8 s later: 00:09:28.9“alright.”
  • 00:13:23.2[sound of single chime, similar to master caution]
    → 3 s later: 00:13:26.2“nobody's nobody's injured.”
  • 00:13:28.7[sound of single chime, similar to master caution]
    → 4 s later: 00:13:32.7“uhm at this time believe there are no injuries. uhm the aircraft should be it's all intact and ah. uhm everybody's in their seats as far as I know. we're checking on that right now. we're securing the aircraft per some checklists.”
  • 00:14:14.6[sound of single chime, similar to master caution]
    → 0 s later: 00:14:14.6“and so.”
  • 00:14:21.8[sound of single chime, similar to master caution]
    → 0.1 s later: 00:14:21.9“I got the gust lock set.”
Questions between the pilots left unanswered

Every question between the pilots drew a reply within 8 s.

Standard callouts
V1 · not in transcriptRotate / Vr · not in transcriptV2 · not in transcriptPositive rate · not in transcriptGear up · not in transcript1,000 ft · not in transcript500 ft · not in transcriptMinimums · not in transcriptGear down · not in transcriptRunway in sight · not in transcriptGo around · not in transcriptStabilized · not in transcript

“Not in transcript” never means “not said”: a line may be unintelligible, or the recording may not cover that phase.

Language, as counts
Speakerwordsquestionshedgesexclamationsexpletiveschecklistsnon-pertinent lines
Captain2991712705
First officer489321308
Observer / jumpseat45110003

Read next to the Board’s coded human-factors findings on the case page. The NTSB cautions that a transcript is not a precise science; these are pointers into it, for a trained reader to weigh.

Hover a line to bookmark it or write a note against it — the note keeps the line’s time, speaker and words.

00:07:39.7STASTARTOF TRANSCRIPTp.8
00:07:39.7CAHOT-1....or at least close to final.p.8
00:07:39.8ATCTWRwinds two one zero at two zero.p.8
00:07:50.1CAHOT-1still forty knots. point six hundred feet.p.8
00:07:52.3FOHOT-2you might. it might it might. dump off.p.8
00:07:54.3CAHOT-1oh yeh. I'm gettin' ready for it.p.8
00:07:55.7FOHOT-2[chuckle]p.8
00:08:01.2FOHOT-2yeh. you're gettin' into the layer where it's kind of...p.8
00:08:04.0CAHOT-1yeah. ‡ The recording began on March 17, 2012 EDT and transitioned through midnight. CEN11IA234p.8
00:08:09.5FOHOT-2alright. cool. it's runway two three at Akron Canton.p.9
00:08:12.0◦CAM[sound of rattling]p.9
00:08:12.3CAHOT-1three in the green. runway is clean.p.9
00:08:13.9AWUAWUapproaching minimums.p.9
00:08:17.7AWUAWUminimums minimumsp.9
00:08:24.7CAHOT-1glideslope.p.9
00:08:30.6AWUAWUone hundred.p.9
00:08:38.6CAHOT-1aw-haw #...p.9
00:08:39.8FOHOT-2[chuckle] a little bit of a--p.9
00:08:40.1CAHOT-1...come on #...p.9
00:08:41.4CAHOT-1...yeah. CEN11IA234p.9
00:08:43.2CAHOT-1oohhhp.10
00:08:43.2◦CAM[sound of rattling, similar to aircraft on the ground]p.10
00:08:46.3◦CAM[sound of thunk and increased background noise, similar to nosewheel touchdown and spin up]p.10
00:08:46.3◦HOT[sound of chime, similar to master caution]p.10
00:08:46.9AWUAWUtrimp.10
00:08:48.3FOHOT-2I got tops--p.10
00:08:48.5CAHOT-1that was a little firmer than I like.p.10
00:08:50.2◦CAM[sound of rustling, not typical for rollout]p.10
00:08:50.2FOHOT-2ehh.p.10
00:08:50.7CAHOT-1oops.p.10
00:08:51.0FOHOT-2whup. whup. # # #. CEN11IA234p.10
00:08:51.4CAHOT-1whoa. whoa whoa whoa.p.11
00:08:52.6◦CAM[sound of high pitch sound, similar to tire squealing]p.11
00:08:54.2CAHOT-1whoa #...what was that dude.p.11
00:08:56.0◦CAM[sound of increased rumbling, similar to aircraft leaving runway]p.11
00:08:57.6CAHOT-1whoa whoa.p.11
00:08:58.0FOHOT-2I'm pullin' the trigger.p.11
00:08:58.8CAHOT-1oh #.p.11
00:08:59.9◦HOT[sound of single chime, similar to master caution]p.11
00:09:00.7FOHOT-2what do you want to do. come to ah. we need to come to a stop.p.11
00:09:02.0CAHOT-1stop yeh. CEN11IA234p.11
00:09:02.5◦CAM[sound of background noise decreases, similar to aircraft coming to stop]p.12
00:09:03.1CAHOT-1holy #.p.12
00:09:04.4◦CAM[sound of two thunks]p.12
00:09:04.7CAHOT-1what the # was that.p.12
00:09:05.4◦HOT[sound of single chime, similar to master caution]p.12
00:09:08.1ATCTWRJetlink fifty nine sixteen...and...verify...did you uh.p.12
00:09:09.3◦CAM[sound of "cha-kunk"]p.12
00:09:10.8◦HOT[sound of single chime, similar to master caution]p.12
00:09:14.4CARDO-1we went off the runway fifty nine sixteen.p.12
00:09:17.5FOHOT-2I'm gonna’ tell the peep to stay seated.p.12
00:09:17.5ATCTWRJetlink fifty nine sixteen say again. CEN11IA234p.12
00:09:19.6◦HOT[sound of single chime, similar to master caution]p.13
00:09:21.9FOHOT-2yeh remain seated [trails off to mumbling]p.13
00:09:23.4FOPA-2folks this is your first officer speaking. please remain seated.p.13
00:09:25.1◦HOT[sound of single chime, similar to master caution]p.13
00:09:26.0ATCTWRJetlink fifty nine sixteen tower.p.13
00:09:28.9CAHOT-1alright.p.13
00:09:30.6CARDO-1yeh we just ah slid off the ah left side of the runway. I'm not sure what exactly happened there. uhm we're gonna need ah some assistance.p.13
00:09:39.3ATCTWRroger standby.p.13
00:09:42.4CAHOT-1dude what happened?p.13
00:09:43.5FOHOT-2I don't know. I-I pulled the trigger. I pulled the quick disconnect. CEN11IA234p.13
00:09:45.7CAHOT-1I know.p.14
00:09:47.9CAHOT-1oh my God.p.14
00:09:48.9FOHOT-2alright we. we better.p.14
00:09:52.1◦CAM[sound of click]p.14
00:09:54.1CAHOT-1who do we call. I don't even. oh my God.p.14
00:09:55.4FOHOT-2well...uhm...start by calling uhm.p.14
00:09:58.8FOHOT-2what's dispatch. and ah let's run some checklists and make sure everything's okay.p.14
00:10:02.5CAHOT-1yeah. good call.p.14
00:10:05.2CAHOT-1what the hell dude. do we. look out the window.p.14
00:10:08.8FOHOT-2I'm gonna call uhm.p.14
00:10:12.3◦HOT[sound of low volume chime, similar to attendant call] CEN11IA234p.14
00:10:13.2OBHOT-3[sound of flight attendant on intercom] hello.p.15
00:10:15.7CAHOT-1I don't know that the---p.15
00:10:16.5ATCTWR* sixteen when you say assistance just like a tug or are you stuck in the grass or *** like crash and fire rescue?p.15
00:10:20.8FOHOT-2uh I'm gonna call ops...and ah we'll have to figure out how to get the people off.p.15
00:10:25.7CAHOT-1hang on a second.p.15
00:10:27.1CARDO-1uhm probably like fire and rescue. we slid off the runway.p.15
00:10:31.5OBHOT-3***.p.15
00:10:31.5ATCTWRokay and they are on they're way out.p.15
00:10:33.6CARDO-1thank you.p.15
00:10:35.4CAHOT-1* is everybody alright back there? CEN11IA234p.15
00:10:36.9OBHOT-3yeah.p.16
00:10:37.6CAHOT-1I don't know what happened. we just all the sudden it just swerved.p.16
00:10:42.3OBHOT-3okay. so you want me to just sit here and wait for a minute or?p.16
00:10:45.0CAHOT-1yeh. we're not gonna. we're gonna wait for a-ah second here.p.16
00:10:47.9OBHOT-3okay.p.16
00:10:48.9CAHOT-1uhm.p.16
00:10:50.8OBHOT-3I'll. I'll take a walk through and make sure everybody's okay. and then...p.16
00:10:52.7CAHOT-1okay.p.16
00:10:53.3OBHOT-3--okay.p.16
00:10:53.8CAHOT-1alright thank you. CEN11IA234p.16
00:10:54.8OBHOT-3call me as soon as you know what's goin' on.p.17
00:10:57.2CAHOT-1alright will do.p.17
00:10:58.0OBHOT-3thank you.p.17
00:10:58.7CAHOT-1thanks.p.17
00:10:59.4◦HOT[sound of flight attendant leaving intercom]p.17
00:11:00.7ACAACARS[sound of beep, similar to ACARS chirp]p.17
00:11:02.1FOHOT-2I'm gonna lift the flaps up. well let's just leave everything the way it is.p.17
00:11:05.2CAHOT-1ughhh.p.17
00:11:06.8FOHOT-2dude. sorry man. what what.p.17
00:11:08.2CAHOT-1I don't know. I-I.p.17
00:11:08.2FOHOT-2what happened there. somethin' broke. CEN11IA234p.17
00:11:09.7CAHOT-1somethin' snapped yeh.p.18
00:11:11.3FOHOT-2yeh.p.18
00:11:12.1CAHOT-1I mean uh. I uh.p.18
00:11:13.2FOHOT-2I-I grabbed. dude as soon as you were goin' I hit the right brake.p.18
00:11:13.2CAHOT-1fought it with right rudder. yeah.p.18
00:11:16.3CAHOT-1and I. and I. wh---p.18
00:11:16.3FOHOT-2and I and I started hittin' quick disconnect.p.18
00:11:18.7CAHOT-1I appreciate that and I went full--p.18
00:11:22.3CAHOT-1oh my God dude.p.18
00:11:23.9FOHOT-2just relax. just relax man.p.18
00:11:26.8FOHOT-2uhm I would call the chief pilot if you could and uhm. CEN11IA234p.18
00:11:31.8FOHOT-2the next we. do you have your union badge?p.19
00:11:33.9CAHOT-1yeah.p.19
00:11:35.3FOHOT-2uhm. I'm gonna call ops.p.19
00:11:37.0CAHOT-1okay.p.19
00:11:37.6ATCTWRrescue eleven. ground.p.19
00:11:41.1FORDO-2hey ah Akron ops Jetlink fifty nine sixteen.p.19
00:11:41.7ATCTWR*** we had a regional jet he ah actually slid off the side of the runway and it’s in the grass * left side * short of fox two.p.19
00:11:54.2ATCOPSfifty nine sixteen this is Akron Ops.p.19
00:11:56.6FORDO-2hey ah I'm ah I'm really sorry to report this but ah we ran off the runway and uhm we're going to have to figure out what happened uhm we're not sure what happened actually but uh we ran off the runway at and uhm we're gonna have to probably do something with the people and call the authorities ah the tower is working on it as well. CEN11IA234p.19
00:11:57.0ATCTWR[tower gives instructions to ARFF-11 to transit the airport to the aircraft]p.20
00:12:20.7ATCOPScopy that.p.20
00:12:24.3ATCOPSah fifty nine sixteen is anyone injured?p.20
00:12:24.4CACAM-1dude let's do the ah what-chya-ma-call it.p.20
00:12:28.3FORDO-2no no we don't believe so sir. we're we're stoppin and uh. we're gonna run some checklists here and uhm. I just don't know how we're gonna get the passengers and people and uhm take care of this. so if you can call whatever appropriate needs. I believe at this time everybody is safe and sound and we definitely are.p.20
00:12:37.3ATCTWRRescue eleven tower.p.20
00:12:45.0ATCTWRuh. Rescue eleven. we're * just callin' a code green and trying to get you guys out here. but uh. they did request ah crash and fire so. uhm as far as the ah everyone on the aircraft. I * just assume they do need assistance.p.21
00:12:51.7ATCOPScopy that we're ah we're on it.p.21
00:13:07.0FOCAM-2do you want shut down the engines (and) all?p.21
00:13:09.0CACAM-1yeh uhm.p.21
00:13:10.2ATCTWRJetlink fifty nine sixteen did you copy that?p.21
00:13:14.3CACAM-1yeah. yeah we did.p.21
00:13:18.9FORDO-2alright say again for fifty nine sixteen.p.21
00:13:20.9◦HOT[sound of decreasing whine, similar to engine spool down] CEN11IA234p.21
00:13:21.3ATCTWRyeh and ah just uh they're trying to get idea on how many people might be injured on the plane if anybody's injured or. and how many ambulances that they need to send over.p.22
00:13:23.2◦HOT[sound of single chime, similar to master caution]p.22
00:13:26.2CACAM-1nobody's nobody's injured.p.22
00:13:28.7◦HOT[sound of single chime, similar to master caution]p.22
00:13:31.7◦CAMno ambulance. no injuries that we know of.p.22
00:13:32.7FORDO-2uhm at this time believe there are no injuries. uhm the aircraft should be it's all intact and ah. uhm everybody's in their seats as far as I know. we're checking on that right now. we're securing the aircraft per some checklists.p.22
00:13:47.7ATCTWRJetlink fifty nine sixteen roger as soon as you do get a number or any ah updates if you just pass it along. appreciate it.p.22
00:13:55.2FORDO-2will do.p.22
00:13:59.5FOHOT-2alright so. uhm. CEN11IA234p.22
00:14:00.7CACAM-1do the uhm.p.23
00:14:02.9FOHOT-2aborted take-off?p.23
00:14:04.4CACAM-1no I don't even know what checklist to do here.p.23
00:14:06.0FOHOT-2let's do a ah a park-- ah after-- well I don't want to touch anything right now.p.23
00:14:10.9CACAM-1yeh no.p.23
00:14:11.3FOHOT-2just in case something’s damaged.p.23
00:14:12.8CACAM-1yeh I know. I agree.p.23
00:14:14.6◦HOT[sound of single chime, similar to master caution]p.23
00:14:14.6FOHOT-2and so.p.23
00:14:17.0CACAM-1oh #. CEN11IA234p.23
00:14:17.5FOHOT-2I say we. I'm just kind'a gonna look over the after landing checklist.p.24
00:14:21.8◦HOT[sound of single chime, similar to master caution]p.24
00:14:21.9FOHOT-2I got the gust lock set.p.24
00:14:23.9ATCTWRRescue eleven tower.p.24
00:14:35.3FOHOT-2ah gust lock. the flaps I'm gonna leave there.p.24
00:14:50.0FOHOT-2parking brake.p.24