Cases › CEN09MA142 › Cockpit voice recorder
AEROSPATIALE ALENIA ATR 42-320Empire Airlines
257 lines · 04:10:52 – 04:37:27 · Lubbock, TX, 2009-01-27
The NTSB cautions that a transcript is not a precise science and, taken out of context, can mislead. These are the last words of real people — handle with care.
257 of 257 lines
CaptainFirst officerControllersWarningsSounds
The final secondsjump to the end ↓
- 04:36:43CAM[sound similar to occupants moving around in cockpit]
- 04:36:45HOT-1get out of the airplane. get out of the airplane. CEN09MA142
- 04:36:48CAM[sound of scraping stops]
- 04:36:52CAM-1go out the— go out the hatch.
- 04:37:10CAM-1there's a fire on the right hand side. go out the left.
- 04:37:16CAM-1no you know what—.
- 04:37:17CAM-2what.
- 04:37:17CAM-1when you get out can you get out—.
- 04:37:25CAM[sound similar to door opening]
- 04:37:27CAM-1*.
Crew communication
257 lines readobservations a human-factors reviewer takes from a transcript — the sterile cockpit, the Board's own notations, rhythm, CRM markers. Not emotions, not scores: the affect is in the audio, and the audio is sealed74 / 26
floor share · CA / FO %
12%
non-pertinent talk in sterile window
6 · 3 · 7
laughter · delivery · expletives
1 of 20
crew questions unanswered in 8 s
12 of 16
warnings with a crew response in 5 s
Sterile cockpit · 14 CFR 121.542
Windows: 03:11:50–03:27:09, 04:22:07–04:36:49 · basis: recorder pressure altitude below 10,000 ft. Candidate non-pertinent lines below are a first reading for the investigator, not a finding.
- 04:23:54“he said something. I— I didn't catch what he said.”
- 04:25:29“okay uh part of that is broken and unreadable. say again.”
- 04:25:55“well she says oh we didn't know that you guys were coming. I'm thinking doesn't— doesn't AFW— I mean didn't I call back the numbers?”
- 04:26:03“yeah...huh...that's great...does that mean we can just go straight to uh Midland? [sound of laughter]”
- 04:26:18“oh we didn't know you were coming. oh for Gods sake.”
- 04:30:21“wow that was a hell of a change.”
- 04:32:19“when they sent me down here they said that I would uh I'd find things unusual.”
- 04:32:51“can you ID it for me really quick?”
The Board’s own notations
Delivery and physiological notes the transcribers added in brackets, plus # expletives. 4 words are marked unintelligible (*).
- sound similar to yawning04:21:02“[sound similar to yawning]”
- sound similar to master caution single chime04:30:15“[sound similar to master caution single chime]”
- #04:35:08“aw #.”
- #04:35:09“#.”
- #04:35:31“aw #.”
- sound of heavy breathing04:35:50“[sound of heavy breathing]”
- #04:36:00“aw #.”
- #04:36:22“oh #.”
- #04:36:25“#.”
- #04:36:25“#. [straining]”
Concerns voiced, and what followed
Hedged or questioning lines from one pilot in the critical window, with the other pilot’s next words.
Warnings and the response
- 04:25:17[sound similar to altitude alert]→ 2 s later: 04:25:19“yup uh we're like fifteen minutes out.”
- 04:29:48[sound similar to altitude alert]→ 3 s later: 04:29:51“one to go. CEN09MA142”
- 04:30:15[sound similar to master caution single chime]→ no crew words within 5 s
- 04:30:36[sound similar to altitude alert]→ 2 s later: 04:30:38“two six zero eighty two eighty four.”
- 04:34:58[sound similar to altitude alert]→ 0 s later: 04:34:58“alright ah dangit.”
- 04:35:22one thousand. CEN09MA142→ 1 s later: 04:35:23“okay.”
- 04:35:30[sound similar to stall warning and stickshaker lasting 1.1 seconds]→ 1 s later: 04:35:31“aw #.”
- 04:35:32[sound similar to stall warning lasting 0.3 seconds]→ 2 s later: 04:35:34“alright.”
- 04:35:53[sound similar to altitude alert]→ no crew words within 5 s
- 04:35:58five hundred.→ 2 s later: 04:36:00“aw #.”
- 04:36:00[sound similar to stall warning and stickshaker lasting 0.9 seconds]→ 2 s later: 04:36:02“okay.”
- 04:36:00pull up. pull up.→ 2 s later: 04:36:02“okay.”
- 04:36:19[sound similar to stall warning and stickshaker lasting 0.5 seconds]→ 3 s later: 04:36:22“oh #.”
- 04:36:20[sound similar to stall warning and stickshaker lasting 5.4 seconds]→ 2 s later: 04:36:22“oh #.”
- 04:36:27[sound of impact]→ no crew words within 5 s
- 04:36:29[sound similar to stall warning]→ no crew words within 5 s
Questions between the pilots left unanswered
- 04:19:05“on the left. descent check complete. approach check. landing lights are on uh cabin altitude is set and looks like it's descending nicely over there. flight instruments and radios?”
Standard callouts
Gear downGo aroundV1 · not in transcriptRotate / Vr · not in transcriptV2 · not in transcriptPositive rate · not in transcriptGear up · not in transcript1,000 ft · not in transcript500 ft · not in transcriptMinimums · not in transcriptRunway in sight · not in transcriptStabilized · not in transcript
“Not in transcript” never means “not said”: a line may be unintelligible, or the recording may not cover that phase.
Language, as counts
| Speaker | words | questions | hedges | exclamations | expletives | checklists | non-pertinent lines |
|---|---|---|---|---|---|---|---|
| Captain | 911 | 15 | 7 | 4 | 3 | 0 | 7 |
| First officer | 324 | 10 | 6 | 5 | 4 | 0 | 6 |
Read next to the Board’s coded human-factors findings on the case page. The NTSB cautions that a transcript is not a precise science; these are pointers into it, for a trained reader to weigh.
Hover a line to bookmark it or write a note against it — the note keeps the line’s time, speaker and words.
04:10:52STASTARTOF RECORDINGp.7
04:10:52STASTARTOF TRANSCRIPTp.7
04:13:04◦HOT[sound of click]p.7
04:14:08ATCCTREmpire eighty two eighty four.p.7
04:14:10CARDO-1go ahead.p.7
04:14:11ATCCTREmpire eighty two eighty four they said that just about anything in use except for the uh back course. winds are out of the north. eight two six runways are closed uh but I couldn't get a definite answer out of them.p.7
04:14:27CARDO-1eight and two six are closed?p.7
04:14:30ATCCTREmpire eighty two eighty four that's what he said.p.7
04:14:34FOHOT-2huh...so that leaves—.p.7
04:14:38CARDO-1pretty much leaves the runway three five left.p.7
04:14:40FOHOT-2one seven right.p.7
04:14:41ATCCTREmpire eighty two eighty four roger.p.7
04:14:45FOHOT-2yeah.p.7
04:14:45CAHOT-1yeah except for he says the winds are out of the north. CEN09MA142p.7
04:14:48FOHOT-2yeah but he said that their back course isn't an option which is the only runway— the only approach for three five.p.8
04:14:55CAHOT-1what's that? oh. that is. oh.p.8
04:14:59CAHOT-1well it looks like one seven left— right is the only thing available then.p.8
04:15:03FOHOT-2that's what it sounded like but he didn't really sound like he uh knew all that much either. [sound of laughter]p.8
04:15:08CAHOT-1yeah.p.8
04:15:13CAHOT-1two ninteen it looks like for the—.p.8
04:15:17FOHOT-2for POLLO.p.8
04:16:28FOHOT-2aw crap.p.8
04:16:29CAHOT-1what?p.8
04:16:30FOHOT-2I uh screwed up. I always do that...RNAV NAV.p.8
04:18:10FOHOT-2alright I guess we can go ahead and start down.p.8
04:18:12CAHOT-1alright.p.8
04:18:17CARDO-1Empire eighty two eighty four is vacating uh one four thousand for eight thousand. CEN09MA142p.8
04:18:22ATCCTREmpire eighty two eighty four roger.p.9
04:18:43FOHOT-2alright so descent checklist.p.9
04:18:46CAHOT-1yup. comin' right up.p.9
04:18:52CAHOT-1uh descent...uh anti-ice is on level three. altimeters three zero one three on the left.p.9
04:19:00FOHOT-2on right.p.9
04:19:00CAHOT-1CCAS is clear. belts and harnesses?p.9
04:19:04FOHOT-2on right.p.9
04:19:05CAHOT-1on the left. descent check complete. approach check. landing lights are on uh cabin altitude is set and looks like it's descending nicely over there. flight instruments and radios?p.9
04:19:20FOHOT-2so you're gonna do this?p.9
04:19:22CAHOT-1want me to do it?p.9
04:19:23FOHOT-2sure.p.9
04:19:24CAHOT-1alright. be mine the ILS we'll get vectors over to it and it's gonna beeee the thirty three card. one oh six is the icing speed...one oh six one twelve...uh twenty three and forty three. CEN09MA142p.9
04:19:51CAHOT-1in the event of a miss it'll be uh climb to thirty seven and a right turn to five hundred feet via the Lubbock one fourteen radial to HYDRO intersection and hold annnd that looks like a parallel entry.p.10
04:20:17FOHOT-2sounds good to me.p.10
04:20:21CAHOT-1climb to thirty seven and a left turn to five out to one fourteen. alright very good. uh questions comments?p.10
04:20:28FOHOT-2acceleration altitude?p.10
04:20:31CAHOT-1uhh.p.10
04:20:33FOHOT-2one seven— where are we? right will be thirty eight eighty.p.10
04:20:38CAHOT-1what is it?p.10
04:20:39FOHOT-2thirty eight eighty.p.10
04:20:39CAHOT-1thirty eight eighty. okay very good.p.10
04:21:02FOHOT-2[sound similar to yawning]p.10
04:21:19CAHOT-1and uh descent approach check is complete.p.10
04:21:24FOHOT-2roger.p.10
04:22:06ATCCTREmpire eighty two eighty four contact Lubbock Approach one one niner point two. CEN09MA142p.10
04:22:11CARDO-1ninteen two Empire eighty two eighty four good morning.p.11
04:22:16◦HOT[sound similar to frequency change tone]p.11
04:22:19CARDO-1morning Lubbock Empire eighty two eighty four is out of one zero thousand for eight thousand.p.11
04:22:25ATCAPPEmpire eighty two eighty four Lubbock Approach. [sound of tone]p.11
04:22:29CAHOT-1yup. he needs to answer that phone.p.11
04:22:32ATCAPPEmpire eighty two eighty four Lubbock Approach descend at pilot's discretion maintain six thousand. I haven't had any icing reports. special weather observation at uh one zero zero eight Zulu. wind three five zero at one zero visibility two. light freezing drizzle mist. ceiling five hundred overcast. temperature minus eight dewpoint minus niner. altimeter three zero one two. advise uh braking action advisories are in effect. advise what approach you'd want. runway eight two six is closed.p.11
04:23:05CARDO-1well that pretty much uh leaves us with one seven right sir.p.11
04:23:14ATCAPPEmpire eighty two eighty four expect ILS runway one seven right.p.11
04:23:17CARDO-1roger that.p.11
04:23:19CAHOT-1uh—.p.11
04:23:19FOHOT-2right.p.11
04:23:21CAHOT-1two miles five hundred feet. CEN09MA142p.11
04:23:22FOHOT-2yeah I can do it then.p.12
04:23:23CAHOT-1yup all yours.p.12
04:23:24FOHOT-2cool.p.12
04:23:33FOHOT-2uh uh did you call—.p.12
04:23:33ATCAPPEmpire eighty two eighty four mu readings for runway three five left were twenty four twenty five twenty three.p.12
04:23:40CARDO-1roger.p.12
04:23:48FOHOT-2what was that he just said?p.12
04:23:50CAHOT-1RVR?p.12
04:23:51FOHOT-2oh RVR.p.12
04:23:51CAHOT-1did he say RVR reading?p.12
04:23:54FOHOT-2he said something. I— I didn't catch what he said.p.12
04:23:58ATCAPPEmpire eighty two eighty four fly heading two niner zero vector for the approach.p.12
04:24:02CARDO-1two nine zero Empire eighty two eighty four and what was that touchdown zone RVR you said again? CEN09MA142p.12
04:24:08ATCAPPwell RVR's more than six thousand runway one seven right. and the mu readings for runway three five left touchdown twenty four. midpoint uh twenty five. rollout twenty three.p.13
04:24:21CARDO-1okay very good. I got you now.p.13
04:24:23FOHOT-2what is it? m—.p.13
04:24:24CAHOT-1oh it's the braking action yeah.p.13
04:24:25FOHOT-2oh braking action.p.13
04:24:27FOHOT-2I got ya. um.p.13
04:24:30CAHOT-1yeah when we get down there just don't do anything like— just keep it going down the center line of the runway. and don't be touching any brakes and make sure that we get two low pitch stops.p.13
04:24:39FOHOT-2okay.p.13
04:24:40CAHOT-1yeah.p.13
04:24:43FOHOT-2did you call ops yet?p.13
04:24:45CAHOT-1no I didn't. uh they're on thirty one ninety two?p.13
04:24:49FOHOT-2yeah.p.13
04:24:51FOHOT-2that's the normal one isn't it? yeah that's it. CEN09MA142p.13
04:24:53CAHOT-1yeah.p.14
04:24:57CARDO-1ops eighty two eighty four is like fifteen minutes out.p.14
04:25:13CARDO-1Lubbock ops eighty two eighty four.p.14
04:25:17ATCOPSgo ahead eighty two eighty four this is Lubbock.p.14
04:25:17◦HOT[sound similar to altitude alert]p.14
04:25:19CARDO-1yup uh we're like fifteen minutes out.p.14
04:25:22ATCOPScopy that uh eighty two eighty four. we didn't think you guys were comin' in. uh do you know if you 'll be able to depart?p.14
04:25:29CARDO-1okay uh part of that is broken and unreadable. say again.p.14
04:25:34ATCOPSI said we didn't think you guys were coming in this morning. you know if uh you guys are gonna be able to depart?p.14
04:25:40CARDO-1you got deicing right?p.14
04:25:43ATCOPSyeah ten four.p.14
04:25:44CARDO-1well we don't know yet. we're gonna have to talk about it when we get on the ground.p.14
04:25:49ATCOPSokey doke well we'll see you guys in about fifteen minutes. CEN09MA142p.14
04:25:52CARDO-1roger that.p.15
04:25:53CAHOT-1good grief.p.15
04:25:54FOHOT-2do they have icing?p.15
04:25:55CAHOT-1well she says oh we didn't know that you guys were coming. I'm thinking doesn't— doesn't AFW— I mean didn't I call back the numbers?p.15
04:25:58FOHOT-2[sound of laughter]p.15
04:26:03FOHOT-2yeah...huh...that's great...does that mean we can just go straight to uh Midland? [sound of laughter]p.15
04:26:14CAHOT-1don't we wish.p.15
04:26:18CAHOT-1oh we didn't know you were coming. oh for Gods sake.p.15
04:26:23FOHOT-2exactly.p.15
04:26:30CAHOT-1let's see since we're on a heading we'll go with this. and one oh nine two.p.15
04:26:37FOHOT-2that's the...Midland VOR. so thirteen—.p.15
04:26:42CAHOT-1it is—.p.15
04:26:43FOHOT-2where are we here?p.15
04:26:45CAHOT-1uh it is one oh nine five. CEN09MA142p.15
04:26:47FOHOT-2one oh nine five for the localizer.p.16
04:26:51CAHOT-1there we go.p.16
04:26:53FOHOT-2one oh nine five set.p.16
04:26:56CAHOT-1and we'll put in—. it is—.p.16
04:27:01FOHOT-2POLLO.p.16
04:27:02CAHOT-1it is I-L-B-B.p.16
04:27:07FOHOT-2cool.p.16
04:27:26CAHOT-1it's like four miles or something. five point five. I'll buy that.p.16
04:27:34CAHOT-1let's see— we're oh we're on heading now right?p.16
04:27:35FOHOT-2we're on heading yeah.p.16
04:27:40CAHOT-1and...what is it uh one seventy two.p.16
04:27:44FOHOT-2and.p.16
04:28:00FOHOT-2very good thank you.p.16
04:28:01CAHOT-1you're welcome. CEN09MA142p.16
04:28:08CAHOT-1what was that one burp? was that a big chunk of ice going into one of our quality Pratt & Whitney one hundreds out there?p.17
04:28:14FOHOT-2that's what I'm guessing it was. [sound of laughter]p.17
04:28:17CAHOT-1nice. let's see—.p.17
04:28:20FOHOT-2that was a little strange.p.17
04:28:21CAHOT-1yeah *.p.17
04:28:51FOHOT-2alright.p.17
04:29:13CAHOT-1yeah one of the guys told me one time that he was here in Lubbock and it was snowing.p.17
04:29:18FOHOT-2weird.p.17
04:29:35ATCAPPEmpire eighty two eighty four dec— descend and maintain five thousand.p.17
04:29:38CARDO-1five thousand eighty two eighty four.p.17
04:29:43FOHOT-2five thousand set.p.17
04:29:48◦HOT[sound similar to altitude alert]p.17
04:29:51CAHOT-1one to go. CEN09MA142p.17
04:29:52FOHOT-2one to go.p.18
04:30:15◦HOT[sound similar to master caution single chime]p.18
04:30:21CAHOT-1wow that was a hell of a change.p.18
04:30:23FOHOT-2no kidding.p.18
04:30:35ATCAPPEmpire eighty two eighty four turn left heading two six zero.p.18
04:30:36◦HOT[sound similar to altitude alert]p.18
04:30:38CARDO-1two six zero eighty two eighty four.p.18
04:30:41FOHOT-2two six zero...ALT star.p.18
04:30:48CAHOT-1two six zero.p.18
04:31:25ATCAPPEmpire eighty two eighty four turn right heading two eight zero.p.18
04:31:29CARDO-1two eight zero eighty two eighty four.p.18
04:31:33ATCAPPwind change between six and five thousand from the south to the north.p.18
04:31:36FOHOT-2hah.p.18
04:31:37CARDO-1roger. CEN09MA142p.18
04:31:39CARDO-1yeah the uh the temperature actually uh dropped uh 'bout eight degrees in that amount of time as well.p.19
04:31:47ATCAPPyeah you were— you had a— at six thousand you had a south wind blowin' about fifteen degrees to the north and er pushing you off that g— off course that much and when at five thousand it went exactly the opposite.p.19
04:32:01CARDO-1we concur.p.19
04:32:02FOHOT-2[sound of laughter]p.19
04:32:07FOHOT-2my goodness.p.19
04:32:19CARDO-1when they sent me down here they said that I would uh I'd find things unusual.p.19
04:32:24ATCAPPthat's— that's west Texas weather for sure.p.19
04:32:27FOHOT-2[sound of laughter]p.19
04:32:51FOHOT-2can you ID it for me really quick?p.19
04:32:53CAHOT-1yeah.p.19
04:32:53FOHOT-2thanks. CEN09MA142p.19
04:33:04ATCAPPEmpire eighty two eighty four turn seven miles from the outer marker. turn left heading two one zero. maintain five thousand until established on the localizer. cleared ILS runway one seven right approach.p.20
04:33:13CARDO-1five thousand two ten until established and cleared for the ILS Empire eighty two eighty four.p.20
04:33:19CAHOT-1you are cleared for the approach and you are identified.p.20
04:33:21FOHOT-2approach...alright thank you.p.20
04:33:33CAHOT-1course alive on the left.p.20
04:33:35FOHOT-2LOC star.p.20
04:33:35CAHOT-1and you're ten miles out. we probably better get this thing uh squared away here.p.20
04:33:39FOHOT-2okay.p.20
04:33:41CAHOT-1annnnd there we go.p.20
04:33:44FOHOT-2alright.p.20
04:33:52ATCAPPEmpire eighty two eighty four contact tower one two zero point five. CEN09MA142p.20
04:33:55CARDO-1twenty point five thanks a lot. we'll see you on the way out.p.21
04:33:58ATCAPProger.p.21
04:33:59◦HOT[sound similar to frequency change tone]p.21
04:34:01CARDO-1Empire eighty two eighty four is uh checkin' in nine out on the localizer inbound.p.21
04:34:06ATCTWREmpire eighty two eighty four Lubbock Tower runway one seven right clear to land. winds zero one ze ro at eight.p.21
04:34:11CARDO-1roger clear to land.p.21
04:34:14FOHOT-2alright...go.p.21
04:34:24FOHOT-2flaps fifteen gear down landing check.p.21
04:34:29◦CAM[sound similar to landing gear deployment]p.21
04:34:33CAHOT-1alright awww landing check. start selector is continuous relight. power management is in takeoff. icing AOA is on landing gear confirmed three green.p.21
04:34:43FOHOT-2glideslope star.p.21
04:34:48FOHOT-2confirmed.p.21
04:34:48CAHOT-1uh let's see we should have glideslope star. CEN09MA142p.21
04:34:52FOHOT-2*.p.22
04:34:52CAHOT-1very good...and flaps condition levers to go.p.22
04:34:58◦HOT[sound similar to altitude alert]p.22
04:34:58FOHOT-2alright ah dangit.p.22
04:35:01◦HOT[sound of 0.3 second duration whistle increasing frequency from approximately 835 to 1050 Hz]p.22
04:35:03FOHOT-2what the heck is going on?p.22
04:35:04CAHOT-1you know what? we have no flaps.p.22
04:35:08FOHOT-2aw #.p.22
04:35:09CAHOT-1#.p.22
04:35:10LBLB[sound similar to outer marker]p.22
04:35:15◦CAM[sound of click]p.22
04:35:16CAHOT-1uhh.p.22
04:35:19FOHOT-2*.p.22
04:35:22TAWTAWSone thousand. CEN09MA142p.22
04:35:23FOHOT-2okay.p.23
04:35:28CAHOT-1what the hell?p.23
04:35:30◦HOT[sound similar to stall warning and stickshaker lasting 1.1 seconds]p.23
04:35:31FOHOT-2aw #.p.23
04:35:31CAHOT-1yeah don't do that.p.23
04:35:32◦CAM[sound similar to stall warning lasting 0.3 seconds]p.23
04:35:34FOHOT-2alright.p.23
04:35:36CAHOT-1just keep flying the airplane. okay.p.23
04:35:40FOHOT-2should I go around?p.23
04:35:41CAHOT-1no.p.23
04:35:41ATCTWRwinds zero one zero at eight.p.23
04:35:43CAHOT-1keep descending.p.23
04:35:44FOHOT-2we're getting pretty close here. [straining]p.23
04:35:45CAHOT-1what's that? you want me to finish it? CEN09MA142p.23
04:35:47FOHOT-2yes please.p.24
04:35:48CAHOT-1okay my airplane.p.24
04:35:49FOHOT-2your controls.p.24
04:35:50HOTHOT-?[sound of heavy breathing]p.24
04:35:52FOHOT-2alright you got power.p.24
04:35:53◦HOT[sound similar to altitude alert]p.24
04:35:58TAWTAWSfive hundred.p.24
04:36:00CAHOT-1aw #.p.24
04:36:00◦HOT[sound similar to stall warning and stickshaker lasting 0.9 seconds]p.24
04:36:00TAWTAWSpull up. pull up.p.24
04:36:02CAHOT-1okay.p.24
04:36:04FOHOT-2there's the runway.p.24
04:36:15FOHOT-2alright your—.p.24
04:36:17CAHOT-1max RPM. CEN09MA142p.24
04:36:17FOHOT-2max RPM.p.25
04:36:19◦CAM[sound similar to RPM increase]p.25
04:36:19◦HOT[sound similar to stall warning and stickshaker lasting 0.5 seconds]p.25
04:36:20◦HOT[sound similar to stall warning and stickshaker lasting 5.4 seconds]p.25
04:36:22FOHOT-2oh #.p.25
04:36:25CAHOT-1#.p.25
04:36:25FOHOT-2#. [straining]p.25
04:36:26◦CAM[sound of beep]p.25
04:36:27◦CAM[sound of impact]p.25
04:36:28◦CAM[sound of grinding and scraping]p.25
04:36:29◦CAM[sound similar to stall warning]p.25
04:36:32◦CAM[sound of continuous repetitive chime continues until end of recording]p.25
04:36:43◦CAM[sound similar to occupants moving around in cockpit]p.25
04:36:45CAHOT-1get out of the airplane. get out of the airplane. CEN09MA142p.25
04:36:48◦CAM[sound of scraping stops]p.26
04:36:52CACAM-1go out the— go out the hatch.p.26
04:37:10CACAM-1there's a fire on the right hand side. go out the left.p.26
04:37:16CACAM-1no you know what—.p.26
04:37:17FOCAM-2what.p.26
04:37:17CACAM-1when you get out can you get out—.p.26
04:37:25◦CAM[sound similar to door opening]p.26
04:37:27CACAM-1*.p.26